Ratings based on 1,705 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Located close to tourist attractions. Clean room.
by A verified traveler
Posted 23 Nov 2024
Wonderful hotel
by A verified traveler
Posted 21 Nov 2024
The hotel is clean and the room was great. So cosy and comfy. As other reviews state, there is a bit of an issue with check in taking a while, however we were offered some drinks tokens to use at the bar which is really nice. The drains in the bathroom smelled bad when you had a shower, not sure if this is due to the size of the hotel?
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Your Hotel Berlin, Berlin Team, Hotel Management
Dear Pedro,Thank you for this positive review of your stay.We are really pleased we met your expectations.We look forward to having the occaion to welcome you back.Kind regards,Your Hotel Berlin, Berlin Team
by A verified traveler
Posted 15 Nov 2024
This was my second trip to Hotel Berlin and it won't be my last. The rooms are spacious and well appointed. I enjoy using the gym and the breakfast selection is very good. Staff are very helpful and they did an amazing job to help my mother celebrate her birthday and overcome her mobility issues.
Comment from Hotel Management
18 Nov 2024 by Your Hotel Berlin, Berlin Team, Hotel Management
Dear Mazahir,Thank you for sharing your kind review.It's truly heartening to hear that your stay at Hotel Berlin was so enjoyable.We are delighted that you appreciated the spaciousness and appointments of our rooms, the well-equipped gym, and the breadth of our breakfast options. It is also wonderful to know that our staff provided helpful assistance, especially in making your mother's birthday memorable.We hope to welcome you back to Hotel Berlin, Berlin on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team
by A verified traveler
Posted 14 Nov 2024
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Comment from Hotel Management
15 Nov 2024 by Your Hotel Berlin, Berlin Team, Hotel Management
Lieber Martin,Vielen Dank für Ihre Bewertung.Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir hoffen, dass Sie die Gelegenheit hatten, unsere einzigartige Teufel Suite mit ihrem eigenen Spa-Bereich und der Sauna während Ihres Aufenthalts zu erleben. Diese Suite bietet ein außergewöhnliches Ambiente mit 95 Quadratmetern Wohnfläche und exklusiven Annehmlichkeiten.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Viele Grüße aus Berlin,Your Hotel Berlin, Berlin Team
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Your Hotel Berlin, Berlin Team, Hotel Management
Liebe Sarah Jane,vielen Dank für Ihre Bewertung unseres Hotels Berlin, Berlin.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Freundliche Grüße aus Berlin,Your Hotel Berlin, Berlin Team
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Your Hotel Berlin, Berlin Team, Hotel Management
Dear Rolando,Thank you for this positive review of your stay with us.We are really pleased we met your expectations.We hope to welcome you back on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team
by A verified traveler
Posted 11 Nov 2024
The Wi-Fi was spotty, everything was a self service. No one spoke when you go into guest services
Comment from Hotel Management
13 Nov 2024 by Your Hotel Berlin, Berlin Team, Hotel Management
Dear Samantha,Thank you for taking the time to share your feedback.We are pleased that you found our room cleanliness to be satisfactory. Maintaining a high standard of cleanliness is a priority for us, and we're glad it contributed positively to your stay.However, we regret to hear about the issues you faced. We understand the importance of a reliable internet connection, and we strive to offer a seamless digital experience. We are continuously working on upgrades to handle high demand periods more effectively. Regarding the self-service aspect, our hotel integrates technological solutions for convenience and efficiency, including online and self check-in terminals, though we assure you that our Guest Care Center is staffed 24 hours a day to assist with any concerns or questions. We are sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve.We certainly hope that we can welcome you back again. Best regards,Your Hotel Berlin, Berlin Team
by A verified traveler
Posted 8 Nov 2024
We liked the property location ,comfortable bedroom ,great breakfast and helpful staff
Comment from Hotel Management
11 Nov 2024 by Your Hotel Berlin, Berlin Team, Hotel Management
Dear Thomas,It's a real reward to receive such a great review.We are delighted that you enjoyed the property's location, comfortable bedrooms, our great breakfast, and the helpfulness of our staff. Our team takes great pride in providing a welcoming atmosphere complemented by a sumptuous breakfast buffet and comfortable accommodations. It’s always encouraging to hear that our efforts to create a memorable stay are appreciated by our guests.We hope to welcome you back on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team
