Ratings based on 745 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Hello Ahmad, Please let us know what we can improve as you did not leave any comments to satisfy your needs and wishes up to 100%. Best regards,
by A verified traveler
Gert location
Posted 10 Jul 2024 on HotelsPerfect, like 10 years in the past
Comment from Hotel Management
17 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Manfred, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear davood, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,
by A verified traveler
Posted 24 Jun 2024
Very welcoming multilingual staff at the check-in desk and a good buffet breakfast. Only downside is their rooms’ a/c system needs an upgrade.
Comment from Hotel Management
25 Jun 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Langton, We appreciate your constructive feedback very much. It helps us to recognize our weaknesses and improve our performance. Sustainability of customer satisfaction is very important to us. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,
by A verified traveler
Posted 21 Jun 2024
Quiet and very clean. The canal runs behind the property. Very pretty.
Comment from Hotel Management
21 Jun 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Lisa, Thank you very much for your feedback. Guest comments are extremely useful for improving our performance. It is our goal to make each of our guests feel special. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,
by A verified traveler
Posted 18 Jun 2024
Nice average hip hotel
Comment from Hotel Management
19 Jun 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Betul, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,
by A verified traveler
Posted 16 Jun 2024
We enjoyed to stay at this hotel . Clean, quiet and beautiful hotel . Management and housekeeping services amazing . We had trouble to find our item and Hotel Staffs ( housekeeper team ) were so helpful to find . Highly Recommended. You Can experience the real German life style.
Thanks a lot !
Comment from Hotel Management
17 Jun 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Zarima, Your kind words about your stay at Hotel Berlin Köpenick by Leonardo Hotels have truly brightened our day. We're thrilled to learn that our cleanliness, serene ambiance, and diligent management met your expectations. Moreover, we're delighted to hear that our housekeeping team was able to assist you promptly and efficiently. Your positive recommendation is a testament to the immersive and authentic German lifestyle we strive to provide. We are delighted you've had such an experience. Your gratitude is wholeheartedly reciprocated. We look forward to the pleasure of welcoming you back in the near future. Best regards,
by A verified traveler
Posted 4 Jun 2024 on Hotels
Comment from Hotel Management
5 Jun 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Peggy, Thank you very much for your feedback. Guest comments are extremely useful for improving our performance. It is our goal to make each of our guests feel special. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,
by A verified traveler
Posted 23 May 2024 on Hotels
Great once we moved from the fourth floor, the air con vibration was as like being next to a slow nightclub . Massive issue, don’t accept a room on the fourth floor.
Comment from Hotel Management
24 May 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear guest, Thank you for your opinion. Thanks to you we are getting better every day. I hope to see you soon. Best regards,
by A verified traveler
Posted 20 May 2024
It would have been nice to have bath items such as shampoo and lotion. They only had a large bottle of all-purpose soap for body and hair. Did not have wash cloths. Breakfast buffet seemed expensive at 20 E. Overall, a nice hotel
Comment from Hotel Management
20 May 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Phillp, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback. We have bath items of course, please ask our staff. Due to the environmental reason we don't put it from beginning in the room. See you soon again, best regards,
