Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great location at Alexanderplatz.
by A verified traveler
Posted 12 Nov 2024
Overall, IHG group hotels are always very good for staying and convenient locations…
Comment from Hotel Management
12 Nov 2024 by Janina F. Rooms Operations Manager, Hotel Management
Dear Feruzakhon,It's gratifying to learn that you find our IHG group hotels to be consistently good choices for accommodation, and that the convenient locations meet your travel needs. At Holiday Inn Express Berlin Alexanderplatz, we aim to provide a comfortable and accessible experience for all our guests.Should your travels bring you back to Berlin, we would be delighted to welcome you again.Best regards,
by A verified traveler
Posted 3 Nov 2024
Hotel amenities were great, at the time this area had construction making it difficult to access.
Comment from Hotel Management
4 Nov 2024 by Janina F. Rooms Operations Manager, Hotel Management
Dear Elijah,It's wonderful to hear that you appreciated the amenities at Holiday Inn Express Berlin Alexanderplatz. Your comfort and satisfaction are our top priorities.We understand that the construction in the vicinity may have caused some inconvenience during your visit. It's unfortunate when external circumstances, beyond our control, affect the experience of our valued guests. Rest assured that we are committed to providing an enjoyable stay in spite of such challenges.We look forward to welcoming you back, hopefully, in a more serene setting next time. Best Regards,
by A verified traveler
Posted 30 Oct 2024
Excellent stay.
Comment from Hotel Management
31 Oct 2024 by Janina F. Rooms Operations Manager, Hotel Management
Dear Michael,Your words bring us immense joy. It's heartening to learn that you enjoyed a comfortable stay in our clean room, and that our friendly staff added to your overall experience. We strive to provide all our guests with an experience that leaves them feeling content and satisfied, just as you were. We look forward to welcoming you back to the Holiday Inn Express Berlin Alexanderplatz in the future.Yours sincerely,
by A verified traveler
Posted 29 Oct 2024
Located a little way from the beaten track which means it’s quiet but the walk into the centre of Alexanderplatz is 5 minutes. Would recommend anyone spending the weekend in Berlin stay here.
Comment from Hotel Management
30 Oct 2024 by Janina F. Rooms Operations Manager, Hotel Management
Dear Joanne,It's a pleasure to read that you found our location to your liking. At Holiday Inn Express Berlin Alexanderplatz, we take pride in offering a peaceful retreat just a short stroll away from the lively heart of Berlin. Your recommendation is highly appreciated and we're delighted to hear that you enjoyed your stay. Should your travels bring you back to Berlin, we would be more than happy to welcome you again.Warm regards,
by A verified traveler
Posted 15 Oct 2024
This is not a super-upscale hotel, but it was very nice we had a great time. In a good location easy to walk to attractions and restaurants. Room a little small but quiet and clean. Staff was super helpful. The included breakfast was very nice but could have used a LITTLE more variety. Bar at night was good but could have maybe been more dimly lit i.e. more atmosphere. But overall, for the price and the location, we would stay here again.
Comment from Hotel Management
19 Oct 2024 by Anika W. , Hotel Management
Dear Timothy,Thank you for taking the time to tell us about your experience at Holiday Inn Express BERLIN - ALEXANDERPLATZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Anika W.Front Office Agent
by A verified traveler from Tucson
Posted 10 Oct 2024
by A verified traveler
Posted 6 Oct 2024
Good breakfast.
Comment from Hotel Management
6 Oct 2024 by Anika W., Hotel Management
Dear Maria,Thank you for your feedback. How nice that you were satisfied with your stay. Our employees are very proud of this, so we value your feedback. We hope you will visit us again. Sincerely,Anika W. Front Office Agent
by A verified traveler
Posted 1 Oct 2024
Fabulous stay
Comment from Hotel Management
6 Oct 2024 by Anika W. , Hotel Management
Dear Dawn,thank you so much for your wonderful review of our hotel.How nice that you were able to enjoy your stay so much. We would be delighted if you would visit us again soon.Warmly, Anika W. - Front Office Agent
by A verified traveler
Posted 19 Sep 2024
Recd a handcapped accessible room. Not requested and did not really meet our needs.
Comment from Hotel Management
20 Sep 2024 by Janina F. Rooms Operations Manager, Hotel Management
Dear Paula,We regret to hear that the room you received did not fully meet your expectations. Our aim is to provide an excellent and comfortable stay for all our guests. It appears that we may have fallen short of this during your stay and we sincerely apologise for any inconvenience this may have caused.Please rest assured that your comments have been shared with the team. We always strive to improve our guest experience and feedback like yours is invaluable in this process.We look forward to the opportunity of welcoming you back in the near future, and hope to exceed your expectations on your next visit.Yours sincerely,
