Ratings based on 692 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Ihr Team vom Holiday Inn Berlin City West, Hotel Management
Dear Dale, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Ihr Team vom Holiday Inn Berlin City West
by A verified traveler
Posted 30 Sep 2024
Clean spacious room and the staff here were excellent. Great 5* service from everyone we dealt with and they went above and beyond with any request. The hotel is a great price and located well within a 5/10 minute walk of an underground - would happily stay here again.
Comment from Hotel Management
2 Oct 2024 by Ihr Team vom Holiday Inn Berlin City West, Hotel Management
Dear Amanda, Thank you very much for your kind review.We are truly heartened to hear that your stay was so enjoyable and that our offerings met your expectations.We are thrilled that our team's commitment to service excellence made such a positive impact on your visit and that you found our location convenient for exploring the city via the nearby underground. It pleases us to know that you appreciated the spaciousness and cleanliness of our rooms, and that our competitive pricing contributed to your satisfaction. Rest assured, we are dedicated to providing a comfortable and welcoming environment for all our guests.It would be a pleasure to welcome you back. Best wishes,Ihr Team vom Holiday Inn Berlin City West
by A verified traveler from Sulzbach am Taunus
Posted 15 Sep 2024
The elevator was inoperable multiple times during my visit. The housekeeping staff were excellent in maintaining the room in a clean state of status. The restaurant staff were welcoming and extremely friendly yet professional.
Comment from Hotel Management
16 Sep 2024 by Ihr Team vom Holiday Inn Berlin City West, Hotel Management
Dear Verna, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the professionalism of our housekeeping staff, the cleanliness of your room, and the friendliness of our restaurant staff. Our team strives to provide a welcoming and comfortable environment, and it's rewarding to know these efforts resonated with you during your stay.However, we regret to hear about the issues you experienced with the elevator. We understand how important it is for all our facilities to function correctly to ensure the convenience of our guests. We sincerely apologize for any inconvenience this caused you.Nonetheless, it is great to hear that you found our room amenities and service to your satisfaction. We take pride in our efforts to offer a comfortable stay with features like air conditioning with individual controls, modern bathrooms with bathtubs, and a variety of room sizes to suit our guests' needs.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Holiday Inn Berlin City West
by A verified traveler
Posted 6 Jul 2024
.
Comment from Hotel Management
8 Jul 2024 by Ihr Team vom Holiday Inn Berlin City West, Hotel Management
Caro Cesar, agradecemos o seu feedback.Ficamos encantados em saber que sua estada conosco foi agradável e que nossos serviços e instalações atenderam às suas expectativas.Esperamos que tenha tido a chance de vivenciar nossa exclusiva oferta Holiday Inn de 'crianças hospedam-se e alimentam-se gratuitamente' durante sua estadia, proporcionando uma experiência ainda mais confortável para famílias.Esperamos revê-lo em breve.Melhores cumprimentos,Ihr Team vom Holiday Inn Berlin City West
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Es freut uns zu lesen, dass Sie Ihre Zeit in unserem Hotel genossen haben und besonders unser Angebot als besonders positiv hervorheben. Ihr Team vom Holiday Inn Berlin City West
by A verified traveler
Posted 15 Apr 2024 on Hotels
Comment from Hotel Management
20 Apr 2024 by Ihr Team vom Holiday Inn Berlin City West, Hotel Management
Dear Dylan,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Ihr Team vom Holiday Inn Berlin City West
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
8 Apr 2024 by Ihr Team vom Holiday Inn Berlin City West, Hotel Management
Dear Sergei,We thank you for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on your next visit.Best wishes,Ihr Team vom Holiday Inn Berlin City West
by A verified traveler
Posted 5 Mar 2024
It was very short staffed. The staff was very good, but they were not given good support to do their job.
Comment from Hotel Management
6 Mar 2024 by Ihr Team vom Holiday Inn Berlin City West, Hotel Management
Dear Hannah,Thank you for taking the time to share your feedback.We're delighted to hear that you found our room cleanliness and hotel condition to be impeccable. Our team strives to maintain the highest standards, and it's rewarding to know that these efforts resonate with our guests. We also appreciate your compliments on our room amenities, designed to ensure a comfortable and enjoyable stay. We understand, however, that you felt our service did not meet your expectations due to staffing levels. We're committed to providing exceptional support to our team members so they can deliver the quality service our guests deserve. Please rest assured that we continuously work on improving our guest experience in every aspect.We hope we can provide you with an improved stay in the future.Kind regards,Ihr Team vom Holiday Inn Berlin City West
by A verified traveler
Not good room service
Posted 17 Dec 2023 on HotelsStaff were amazing but room service terrible
Got awoken at 0920 on a Sunday lay in….worst coffee in the room ever and not enough for the two of us
Small rough towels in the bathroon
Comment from Hotel Management
18 Dec 2023 by Ihr Team vom Holiday Inn Berlin City West, Hotel Management
Dear Mark, Thank you for your review.It's great to hear that our staff made a positive impression during your stay. We strive to provide exceptional service and it's rewarding to know that our team's efforts were appreciated. However, we regret to hear about your dissatisfaction with our room service and the quality of the coffee provided. Our guests' comfort is of utmost importance to us, and we normally pride ourselves on maintaining high standards when it comes to room amenities. We also acknowledge your comments regarding the towels and rest assured, we are committed to offering a relaxing experience for all our guests. Please know that we offer a variety of room amenities, including spacious rooms with pillow menus for restful sleep, and we aim to ensure that every guest has a pleasant stay.It would be a pleasure to welcome you back on another occasion. Kind regards,Ihr Team vom Holiday Inn Berlin City West
by A verified traveler
Posted 16 Nov 2023
I am very disappointed in this IHG Hotel. Having stayed in the one in Amsterdam I have such good expectations especially because the staff there were very hospitable. However for Berlin City West, booking via Expedia I am sure that I booked the room with “Breakfast included” and upon checkin the staff said breakfast is not included and I showed him then he agreed, the next morning going for breakfast I was told that I need to buy breakfast which I was shocked because I thought upon checkin the staff fixed it. I went to the reception again and the person said oh I’ve added now. However, on the day of checkout, I was told I need to pay for breakfast for the 3 days. which left me utterly shocked. I said no, I told the person upon checkin but he argued upon which I said I wanted to see the manager. The guy who is the manager came out, he said oh with such low rates you booked breakfast definitely was not included. I booked a month ago, where the rates were low, I didn’t book 2 days prior to check in. The staffs are unfriendly. This is not what I had expected from an IHG Hotel at all. It should be made explicitly clear on Expedia as well as on IHG if or not breakfast is included. Having paid more than fair share of money for something that was said to have been included but was not, this is absolutely ridiculous. I will never stay at this IHG hotel again especially due to the lack of hospitality by the staffs and for not making things perfectly clear instead of the back and forths
Comment from Hotel Management
17 Nov 2023 by Ihr Team vom Holiday Inn Berlin City West, Hotel Management
Dear Yu Yu, Thank you for taking the time to share your feedback, We're glad to hear that the cleanliness and condition of our hotel met your expectations, and we appreciate your recognition of these aspects. We understand that your experience with our breakfast inclusion was not as expected, and we apologize for the confusion and inconvenience this caused. It is our standard to ensure that all details of a guest's booking are communicated clearly and accurately, and we regret that this was not your experience. We have taken note of your comments regarding the staff's hospitality and will address this internally to ensure that our guest service is consistently reflective of the high standards we aim to uphold. Rest assured, we are committed to improving our services to provide an exceptional experience for all our guests.We hope to have the opportunity of welcoming you for a more memorable stay in future. Kind regards,Ihr Team vom Holiday Inn Berlin City West
