Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Perfect
by A verified traveler
Posted 2 Dec 2024
The main problem with this hotel was the BREAKFAST situation. The hotel has a restaurant with breakfast buffet but is almost $50/USD for those staying at the hotel. For some odd reason when you go to the restaurant they “interrogate” you asking if you are a staying at the hotel BEFORE even letting you sit down at a table. I choose to order something off the menu for breakfast to try and limit the cost but the selection was nonexistent and you couldn’t even order a single cup of coffee as it apparently only comes by the pot. I ended up walking out to go out for breakfast at Einstein Cafe 3 minute walk from Brandengurg Gate the cost was around $15 USD for amazing breakfast with cappuccino!! AVOID this hotel restaurant unless you want to get taken advantage of for pricing. Also tipping is not MANDATORY in Germany or throughout Europe at the hotel restaurant they automatically include a rich tip when billing out. Just another reason to AVOID the hotel restaurant!!
Comment from Hotel Management
2 Dec 2024 by Stefanie and Sophia, Hotel Management
Dear Michael,Thank you for your feedback. I think there might have been a misunderstanding regarding the breakfast options. In addition to the buffet, we also offer an à la carte breakfast for guests who prefer a more customized option.For a lighter breakfast and a coffee, our hotel lobby could have been a good alternative as well. We sincerely apologize for any confusion and inconvenience you experienced.Regarding the tipping policy, we do include service charges as part of the bill, but we always strive to make sure our guests feel comfortable and informed about pricing and services. We appreciate your comments and will work to ensure a better experience for our future guests.Thank you again for sharing your thoughts.Your Berlin Marriott Food and Beverage Management Team
by A verified traveler
Posted 6 Nov 2024
This hotel was amazing.
Comment from Hotel Management
2 Dec 2024 by Stefanie, Hotel Management
Dear Monique. Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great experience at our hotel. We hope to welcome you back soon for another amazing stay!
by A verified traveler from Moshi
Posted 27 Sep 2024
by A verified traveler
Posted 24 Sep 2024
Pricey but very nice and amazing location
by A verified traveler from Philadelphia
Posted 12 Sep 2024
The best thing about this hotel is its wonderful central location. Close to everything, including great public transportation options! It’s on the bus line, steps away from the Potsdamer Plaza Bahnhof (trains) and well-served by taxis and Ubers! Wonderful property!
Comment from Hotel Management
2 Dec 2024 by Janet, Hotel Management
Dear Rachael,Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed our central location and the convenience of nearby public transportation options. We truly agree that being close to key attractions and well-connected transport links makes it easier for our guests to explore the city. We’re so glad you had a wonderful stay, and we look forward to welcoming you back soon!
by A verified traveler
Posted 6 Sep 2024 on Hotels
Great location, room size is large, and AC cools down the room sufficiently!
by A verified traveler
Posted 1 Sep 2024
Really liked the location (walk to Brandenburg Gate, couple minutes to train station for U Bahn, S Bahn and main train lines), walkable to to main tourist sites as well. Rooms were clean, comfortable (good air conditioning) and quiet though the design of the bathroom was not ideal to get in and out of shower or bath, but we managed okay and the shower and bath had plenty hot water etc. Staff all professional and friendly and breakfast (which for us was included) was very good. Main criticism would be the dining options as the restaurant was very very expensive and the only other alternative was a hot dog type place which did not appeal. They should have a more middle range option. Also limited tea/coffee in room and no milk - we bought some from the little cafe opposite the entrance - there is a small fridge in our room. Overall we had a great stay and would come back again.
Comment from Hotel Management
2 Dec 2024 by Sarah, Hotel Management
Dear Karen Lea,Thank you for your detailed feedback! We’re so glad to hear that you enjoyed our great location, the cleanliness and comfort of your room, and the friendly professionalism of our staff. We also appreciate your positive comments about the breakfast.We apologize for the inconvenience with the bathroom layout, and we will certainly take your feedback into consideration for future improvements.Regarding dining, we understand your concerns about the restaurant’s pricing. For a more casual dining experience, our lobby bar offers a small food menu, which is a great alternative. Additionally, Berlin is home to a wide variety of cultures, and we highly encourage our guests to explore the local food scene, which offers many affordable and delicious options.We also appreciate your note about the tea/coffee in the room, and we’re glad you found a solution with the nearby café. We will bring this feedback to the attention of our Food Beverage team.Thank you again for your feedback, and we would be thrilled to welcome you back on your next visit to Berlin!
by A verified traveler
Posted 30 Aug 2024 on Hotels
by A verified traveler from Los Gatos
Posted 18 Aug 2024
Found nasty spots on our blanket. It was pretty awful experience and couldn’t sleep the first night as they only brought a new blanket and didn’t change the sheets. Also the front desk didn’t make any apologies.
Comment from Hotel Management
2 Dec 2024 by Virginia, Hotel Management
Dear Judy,Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with the cleanliness of your room. This is certainly not the standard we aim to provide, and we regret that we did not address the issue properly during your stay. Please know that we take such matters seriously, and we will be reviewing our housekeeping procedures to ensure this does not happen again.We are also sorry that the front desk did not offer an apology at the time. This is not reflective of the level of service we strive to provide, and we will be addressing this with our team to ensure better communication and care in the future.Again, we apologize for the inconvenience caused, and we hope you will give us the opportunity to welcome you back for a much more pleasant experience.
