Ratings based on 854 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Very good options for family rooms. Really convenient location with U-bahn station at the end of the road. Very friendly, helpful staff. Cafe and restaurant on the ground floor.
Comment from Hotel Management
28 Oct 2024 by Kira, Hotel Management
Dear Reuben,thank you for your wonderful review! We're delighted to hear that you enjoyed our family room options and found our location convenient, especially with the U-Bahn station nearby. It's great to know that our staff made your stay even more pleasant with their friendliness and helpfulness.We hope to welcome you back soon!All the best from BerlinThe aletto team
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Davina, Hotel Management
Dear Lysander,Thank you for the perfect rating! We’re thrilled to hear that you had such a great experience with us. We look forward to welcoming you back soon!Best regards,Davina and the aletto Team
by A verified traveler
Posted 10 Oct 2024
Clean room, nice hotel staff, wonderful breakfast.
Comment from Hotel Management
22 Oct 2024 by Davina, Hotel Management
Dear Weifeng,Thank you for your kind words! We’re delighted to hear that you enjoyed your clean room, our friendly staff, and the wonderful breakfast. We look forward to welcoming you back soon!Best regards,Davina and the aletto Team
by A verified traveler
Posted 8 Oct 2024
Although there were not many facilities in the surrounding areas, the UBahn gave quick access to the city and 45-60mins journey to/from the airport.Room was clean, compactand at the rear of the property, so quiet. Room 101..overlooked the bar, but electric blinds and black out curtains kept the room private.
Comment from Hotel Management
22 Oct 2024 by Davina, Hotel Management
Dear Claire,Thank you for your review! We’re glad to hear that you found our location convenient for accessing the city and that your room was clean and quiet. The electric blinds and blackout curtains are indeed a great feature for privacy. We hope to welcome you back on your next visit!Best regards,Davina and the aletto Team
by A verified traveler
Posted 30 Sep 2024
Family room is too small! Impossible to fit a family of a couple ad 2 kids. Everything else was good!
Comment from Hotel Management
30 Sep 2024 by Davina, Hotel Management
Dear Danilo,Thank you for your rating! We're thrilled to hear you had a great stay. We hope to welcome you back soon!Best regards,Davina and the aletto Team
by A verified traveler
Posted 8 Sep 2024
Very close to the U line & in a quiet safe part of Berlin
Comment from Hotel Management
9 Sep 2024 by Kira, Hotel Management
Dear Phibin,thank you for your feedback! We’re glad you enjoyed the convenient location close to the underground and the quiet, safe area of Berlin. We hope to welcome you back soon.All the best from Berlin Your aletto team
by A verified traveler from Ithaca
Posted 30 Aug 2024
Was great
Comment from Hotel Management
2 Sep 2024 by Kira, Hotel Management
Dear Idrissou,thank you for the rating! We’re thrilled to hear that you had a great experience. We look forward to welcoming you back soon.All the best from Berlin Your aletto team
by A verified traveler from Chula Vista
Posted 25 Aug 2024
Management lied about how they deal with Expedia. I tried to make a change in the front desk upon my arrival to shorten my stay by one night and from 4 travelers to 2 due to a family emergency. But the staff said it was up to Expedia and the could not do anything. I called Expedia and confirmed they will support/approve and if the hotel management approves then Expedia would be happy to make the change. Expedia then called the hotel and the hotel just denied the request. When I talked to the manager he just gave me the runaround and offered "free breakfast". We ended up having to pay for the extra night without being able to stay there (could have easily booked it to someone else) and being stuck in a 4 person more expensive room while it was only two traveling. Look, I understand there are business processes but customer service is also very important. 5 stars to Expedia for being flexible and trying to help me out, 1 star to Aletto for being untruthful and inflexible to a customer in need. Gave two overall stars because the younger general staff was OK. Hotel location is a bit iffy and it’s geared towards younger crowds. Sort of like a hotel/hostel vibe. Not recommended for business travel.
Comment from Hotel Management
26 Aug 2024 by Davina, Hotel Management
Dear Alberto, I’m sorry to hear about the issues you faced with your reservation. Just to clarify, our policy allows for reservations to be canceled or modified up to 3 days before arrival. The reason our reception asked you to contact Expedia is that we are not able to change or modify reservations made through third parties, no matter the cancellation policy of the reservation in question. In your case unfortunately, we couldn’t approve the change as it would have left us covering the costs as reselling a room on such short notice is not really possible. We understand this was frustrating, especially given your family emergency. We hope you were able to enjoy your overall albeit shortened stay in Berlin despite the inconeniences. Best regards, Davina and the aletto Team
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Davina, Hotel Management
Dear Javid,Thank you for the perfect rating! We’re thrilled you had a great stay. Looking forward to seeing you again!Best regards,Davina and the aletto Team
by A verified traveler
4-night stay - great hotel
Posted 22 Aug 2024 on HotelsSuper hotel, right near to a metro station and (happily) a beer garden. Friendly staff, happy to let you stay up late and drink another beer or cocktail.
Comment from Hotel Management
23 Aug 2024 by Davina, Hotel Management
Dear Graham,Thanks for your great review! We're glad you enjoyed our convenient location, friendly staff, and the beer garden. It's wonderful to hear that you had a good time and felt welcome to relax and enjoy yourself. We look forward to your next visit!Best,Davina and the aletto Team
