Ratings based on 173 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Very central friendly helpful reception
Comment from Hotel Management
20 Dec 2024 by Rory, Hotel Management
Thank you very much for your review, Christine!We're happy to hear you enjoyed your stay, and we can't wait for your next visit, hopefully soon!Kind Regards,The Penny Farthing
by A verified traveler
Posted 28 Nov 2024
Court yard rooms need updating
Comment from Hotel Management
30 Nov 2024 by Imani , Hotel Management
Hi Mauveen,Thank you for your feedback. This is much appreciated!Kind regards,Imani Penny Farthing Reservations
by A verified traveler
Posted 23 Oct 2024
This hotel has a relaxed comfortable atmosphere and is positioned well, being within walking distance from the rail station.
The bedroom was fine, although the carpet was looking a little tired and stained.
The bathroom was well designed and well featured, but sadly the maintenance was poor - the extractor fan was visually heavily clogged with fluff, and did not work at all. The bath plug, once under water, will not eject with the rotary knob, and renders it impossible to drain the bath. It appears the entire plug-ejection mechanism is missing!
All that said, it was a comfortable, quiet night.
Comment from Hotel Management
1 Nov 2024 by Matt, Hotel Management
Hi Paul,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the relaxed atmosphere, location, and overall comfort of your stay. We're sorry to hear about the maintenance issues in the bathroom and with the carpet—these details are very important to us, and we'll address them promptly with our team. We hope to welcome you back for an even better experience in the future.Kind RegardsMattThe Penny Farthing
by A verified traveler
Posted 2 Oct 2024 on Hotels
Comment from Hotel Management
13 Oct 2024 by Rory, Hotel Management
Thank you kindly for your review, Trish!if you have any comments that'll help us earn a 10/10 review in the future, we would love to hear your feedback.We hope you return to stay again soon.Kind Regards,The Penny Farthing
by A verified traveler
Posted 15 Sep 2024
Room was a bit shabby - a wall light was hanging out of the wall, the light over the bathroom mirror wasn’t working.
Scuffs and scrapes to paintwork and walls. Seal on the shower door was very scruffy. Overall a bit dingy.
Comment from Hotel Management
17 Sep 2024 by Matt, Hotel Management
Hi Suze,Thank you for your feedback. We're sorry to hear that your room didn’t meet your expectations and for the issues you encountered with the lighting and general upkeep. Your comments are important, and we will address these concerns to improve the overall experience. We hope you'll consider staying with us again in the future.Kind RegardsMattThe Penny Farthing
by A verified traveler
Posted 21 Aug 2024
Convenient location. Room in need of some TLC. Bathroom door needs a coat of paint and there was a tatty piece of skirting board under the shower. Very dim lighting.
Comment from Hotel Management
22 Aug 2024 by Matt, Hotel Management
Hi Jim,Thank you for your feedback and the 4/5 rating! We're glad you found the location convenient. We appreciate your comments about the room and will address the issues with the bathroom door, skirting board, and lighting to enhance the experience for future guests. We hope to welcome you back soon!Kind RegardsMattThe Penny Farthing
by A verified traveler
Posted 11 Aug 2024
I thought the room could do with updating as the walls were dirty and in general looked tired. The price didnt reflect the room. The staff however were exceptionally friendly and efficient.
Comment from Hotel Management
17 Aug 2024 by Matt, Hotel Management
Hi Lorraine,Thank you for your feedback. We're glad you found our staff friendly and efficient. We apologise that the room didn't meet your expectations and appreciate your comments on the need for updates. Your feedback is valuable, and we'll use it to improve our services.Kind RegardsMattThe Penny Farthing
by A verified traveler
Good for what we needed
Posted 1 Aug 2024 on HotelsSuitable for one night stay. Starting to look a bit dated but clean. Would have preferred a double room rather than a twin. Don’t know if there was one available when we arrived.
Comment from Hotel Management
11 Aug 2024 by Matt, Hotel Management
Good Morning,Thank you for your review! We're glad the stay met your needs and appreciate your feedback about the room. I can see you booked a twin room online which is why this room was set up as a twin, we can often make our twin rooms into double rooms, so please ensure to speak to us before arrival if you would prefer a double room. We hope to see you again!Kind RegardsMattThe Penny Farthing
by A verified traveler from Twickenham
Posted 31 Jul 2024
The staff were very nice and checkin was fine. Unfortunately, I didn’t notice until I’d already unpacked that there was an extreme amount of mould and mildew in the shower with one fixture even coming away from the wall and the shower door seal cracked. Also, the WiFi was not consistent: sometimes it worked well other times not so well.
Comment from Hotel Management
1 Aug 2024 by Matt, Hotel Management
Hi Fiona, Thank you for taking the time to provide your feedback. We're pleased to hear you found our staff nice and the check-in process smooth.We apologise for the issues you encountered with the shower and the inconsistent WiFi. Your comments are important to us, and we will address these concerns promptly to improve our facilities and services.We hope to have the opportunity to provide you with a better experience in the future.Kind RegardsMattThe Penny Farthing
by A verified traveler from Winchester
Posted 25 Jul 2024
Comment from Hotel Management
28 Jul 2024 by Matt, Hotel Management
Good Morning,Thank you for your perfect rating! We're thrilled to know you had a great experience with us.We look forward to welcoming you back soon.Kind RegardsMattThe Penny Farthing
