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PHÖNIX Hotel

4.0 star property
Experience the bliss of al fresco dining and rejuvenating spa treatments amidst nature's splendor.

Choose dates to view prices

Photo gallery for PHÖNIX Hotel

Reception
In-room safe, desk, laptop workspace, soundproofing
City view
Front of property
Exercise/lap pool
Nestled at PHÖNIX Hotel, a tranquil oasis awaits with a lush garden and playground. Rejuvenate in the spa with treatments like manicures or hot stone massages, then indulge in Regional cuisine at Panorama Restaurant.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Pool
  • Spa
  • Parking included
The current price is P7,260
P7,768 total
includes taxes & fees
Feb 17 - Feb 18

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, soundproofing

Standard Single Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Satellite channels
  • 17.0 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Comfort Double Room, Park View

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

In-room safe, desk, laptop workspace, soundproofing

Family Triple Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Satellite channels
  • 24.0 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

In-room safe, desk, laptop workspace, soundproofing

Family Quadruple Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Satellite channels
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Satellite channels
  • Park view
  • Sleeps 3
  • 1 King Bed

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The price is P4,787
P5,122 total
includes taxes & fees
Feb 17 - Feb 18
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About the neighborhood

Map
Am Räschen 2, Bergneustadt, 51702

What's nearby

  • Aggertalsperre - 7 min drive
  • Gumbala Water Park - 8 min drive
  • Monte Mare Reichshof-Eckenhagen - 10 min drive
  • Eckenhagen Monkey and Bird Park - 10 min drive
  • Biggetalsperre - 29 min drive

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive

Restaurants

  • ‪SinThorn - ‬3 min drive
  • ‪Gaststätte Rustica - ‬19 min walk
  • ‪Chilis Imbiss - ‬15 min walk
  • ‪China Restaurant Drachenpalast - ‬15 min walk
  • ‪Clarenbach`s Cafe - ‬11 min walk

About this property

PHÖNIX Hotel

Upscale hotel
You can look forward to a terrace, a garden, and a playground at PHÖNIX Hotel. Treat yourself to a manicure/pedicure, a massage, or a body treatment at the onsite spa. The on-site Regional cuisine restaurant, Panorama Restaurant, offers lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and an elevator
  • A banquet hall, a 24-hour front desk, and tour/ticket assistance
Room features
All 58 rooms feature comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like separate sitting areas and bathrobes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 20-inch flat-screen TVs with satellite channels
  • Separate sitting areas, heating, and daily housekeeping

Languages

English, German, Polish, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per stay

Property payment types

Important information

Optional extras

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

Frequently asked questions

Does PHÖNIX Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at PHÖNIX Hotel?

As of Feb 16, 2025, prices found for a 1-night stay for 2 adults at PHÖNIX Hotel on Feb 17, 2025 start from P 7,260.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is PHÖNIX Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at PHÖNIX Hotel?

Self parking and valet parking are free at this property.

What time is check-in at PHÖNIX Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at PHÖNIX Hotel?

Check-out is at 11:00 AM.

Does PHÖNIX Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is PHÖNIX Hotel located?

Situated in Bergneustadt, this spa hotel is steps from Bergisches Land Nature Park, and within 3 mi (5 km) of Aggertalsperre and Lieberhausen Church. Gumbala Water Park and Eckenhagen Monkey and Bird Park are also within 6 mi (10 km).

PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 127 reviews
Rating 8 - Good. 59 out of 127 reviews
Rating 6 - Okay. 11 out of 127 reviews
Rating 4 - Poor. 3 out of 127 reviews
Rating 2 - Terrible. 1 out of 127 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good reliable hotel on a hill. Not convenient without driving
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2023

10/10 Excellent

Rue

Stayed 1 night in Mar 2020

6/10 Okay

Florian

Traveled with family
Liked: Cleanliness
Didn't luje the roon assifned, evej if ir was booked it 3 months ago! It was a room adjusted to the needs of a physically challenged person and i know fron our own experience what that looks like. But it was my wife's and my anniversary trip and it was at least depressing... The view was towards some interior backyard, on the ground level. Nothing memorable about it.
Stayed 4 nights in Aug 2019

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff,clean and friendly hotel
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from the room and restaurant. Staff very friendly and check in was quick and easy.
Stayed 1 night in May 2018

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Daniel

Ausgezeichnet
Stayed 1 night in Feb 2025

10/10 Excellent

Lydia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war eine Nacht im Hotel, mir hat alles super gefallen. Wellnessbereich perfekt mit Sauna. Alle Mitarbeiter super freundlich, Essen im Restaurant sehr guter Auswahl. Immer wieder gerne.
Stayed 1 night in Jan 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren sehr zufrieden
Stayed 1 night in Jan 2025

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes und angenehmes Personal Sehr gutes Preis- Leistungsverhältnis Und Frühstücksbüffet Das Zimmer ist ein wenig in die Jahre gekommen aber sauber Leider konnte ich aufgrund der persönlichen Umstände Saun- & Schwimmbad nicht nutzen. Öffnungszeiten bis 22:30 wären toll gewesen
Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Adolf

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles okay
Stayed 1 night in Nov 2024

10/10 Excellent

Mario

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Gute, viele Parkmöglichkeiten. Schöner Wellnessbereich. Schönes großes Doppelzimmer. Frische Brötchen vom Bäcker.
Stayed 1 night in Oct 2024

8/10 Good

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Hildegard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Hans walter

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Elmar

Stayed 2 nights in Aug 2024

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Wochenende war ganz Wundervoll
Stayed 2 nights in Jul 2024

8/10 Good

René

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Kai

Stayed 1 night in Jul 2024

8/10 Good

Karl-Heinz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehmer Aufenthalt, freundliches Personal, kleinere Optimierungen im Saunabereich möglich
Stayed 2 nights in Jun 2024

6/10 Okay

Christopher von

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
Für eine Nacht reicht's, aber weder ist der Raum klimatisiert, noch sind die Betten wirklich Kingsize - es sind halt zwei Matratzen mit Lücke. Das Personal hat die Rezeption nicht im Blick, es gibt auch keine Klingel - Wartezeiten vorprogrammiert. Es gibt keine Jalousien, im Sommer wird's also um 4:30 Uhr hell im Raum - geht absolut gar nicht, wenn man nicht dran gewöhnt ist. Man hört die Straße trotz geschlossenen Fenstern, generell ist das Zimmer sehr hellhörig gewesen. Dafür 25€ für eine Nacht für einen Hund finde ich unverschämt.
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Umgebung, ruhig gelegen, tolle Zimmer, sehr freundliches Personal, tolles Frühstück - nur zu empfehlen 👍
Stayed 1 night in May 2024

8/10 Good

Jochen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Großes, sauberes Zimmer / Badezimmer. Kostenlose Nutzung des Wellnessbereichs (Sauna / Pool). Sehr gutes Frühstück. Kostenlose Parkplätze.
Stayed 1 night in Apr 2024