Ratings based on 611 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Great location, good room conditions and most polite and helpful staff. Highly recommend
Comment from Hotel Management
21 Dec 2024 by Front Office Dept., Hotel Management
Dear Guruprasad,First of all we would like to thank you for taking the time to say a few words about your recent stay at Starhotels Cristallo Palace.I've shared with all my staff your appreciation as a way to thank them for the service and dedication towards our guests. We are all so happy to have contributed to make your stay a memorable one. Awaiting for your next visit in Bergamo. Kind regards
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Front Office Dept., Hotel Management
Dear mr. Mark,Thank you so much for your great evaluations about Starhotels Cristallo Palace. We are happy that you loved your time with us here in Bergamo and we’re proud to understand that we have been able to satisfy your expectations.We will glad to give you a warmest welcome back in Starhotels Cristallo Palace.Kind regardsHotel Manager
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Front Office Dept., Hotel Management
Gentile Sig. Davud,Grazie per la bella valutazione. Sapere che i nostri ospiti sono soddisfatti è per noi molto appagante. Cerchiamo di curare la nostra colazione al meglio perché la consideriamo un momento importante ed è anche per quello che nel nostro Hotel può essere sempre aggiunta. Speriamo di averla presto ancora nella nostra bella Città. Cordialmente,
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Front office agent, Hotel Management
Dear mr. Gabriel,Thank you very much for taking time to share with us your feedback! We hope to welcome you back in the near future. We take the opportunity to send you our best regards,
by A verified traveler
Posted 4 Aug 2024
Good hotel for the price
Comment from Hotel Management
16 Aug 2024 by Front Office Dept.Dear Guest, Thank you so much fo, Hotel Management
Dear Mr. Gabriel,Thank you so much for your great evaluations about Starhotels Cristallo Palace. We are happy that you loved your time with us here in bergamo and we’re proud to understand that we have been able to satisfy your expectations.We will glad to give you a warmest welcome back in Starhotels Cristallo Palace.Kind regards
by A verified traveler
Posted 27 Jul 2024
Good hotel for transfer to the airport and late arrivals. The kettke in the room was not working
Comment from Hotel Management
31 Jul 2024 by Front Desk Dept., Hotel Management
Dear mrs. Aleksandra , Thank you very much for the fantastic feedback of Starhotels Cristallo Palace! We are happy to know that your stay was lovely. We are sorry about the kettle, next time please don't hesitate to contact the reception which is at disposal of our guests 24/7.Hoping to welcome you for your next trip in Bergamo, i take the opportunity to send you our Best Regards, Front Desk Dept.
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Front Office Dept,, Hotel Management
Dear mrs Bridget,We are sorry that your stay at the Starhotels Cristallo Palace deserved such a low rating.Please explain in detail the reason for this rating so we can improve our service and do the best for the future.Hoping to welcome you back for your next trip in Bergamo we take the opportunity to send you our best regards.
by A verified traveler
Average for Starhotels
Posted 10 Jul 2024 on HotelsNear airport. Not the best Starhotels hotel i have been to.
Room was OK. Reception staff were great
Gym is terrible
Comment from Hotel Management
31 Jul 2024 by Front Desk Dept., Hotel Management
Gentile sig. Claudio,Grazie per il punteggio assegnato al nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto.Accogliamo con piacere il Suo feedback sulla palestra, La invitiamo a contattarci privatamente (meglio ancora se via mail) in modo da poter cogliere l'occasione per migliorare questo servizio. Cordiali saluti,
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
31 Jul 2024 by Front Desk Dept., Hotel Management
Dear mrs. Gloria, Thank you very much for the fantastic feedback of Starhotels Cristallo Palace! We are happy to know that your stay was lovely. Hoping to welcome you for your next trip in Bergamo, i take the opportunity to send you our Best Regards,
by A verified traveler
Great!
Posted 25 May 2024 on HotelsGreat staff & clean rooms
Comment from Hotel Management
25 May 2024 by Front office agent, Hotel Management
Dear Onat,Thank you very much for taking time to share with us your feedback! We hope to welcome you back in the near future. We take the opportunity to send you our best regards,
