Ratings based on 346 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
The gentleman running the place were very nice and helpful
Comment from Hotel Management
3 Dec 2024 by May, Hotel Management
Dear Chris. Thank you very much for your candid review of your recent stay at Nesuto Geraldton. We hope you had a pleasant stay with us, and we looking forward to welcome you back to the hotel in future. Kind regards - Nesuto Geraldton
by A verified traveler
Posted 4 Nov 2024
On arrival, there was a loud & large group of people dominating pool and spa area, blaring music right next to the "no music please" sign. Hot tub & local birds playing around pool in the morning was lovely, however. Signs in unit insisting we place plates in non-existent dishwasher amusing. Beach was great.
Comment from Hotel Management
5 Nov 2024 by May, Hotel Management
Dear Skot. Thank you kindly for taking the time to provide us with a review and for informing us about the issues that you experienced during your stay. We would like to apologise for any inconvenience the noise from the other guests caused during your stay. We are always available to assist with any matter that may arise at any time. Kind regards, - Nesuto Geraldton
by A verified traveler
Posted 18 Oct 2024
There was a slight drainage smell in toilet but the apartment was very nice and spacious for the 3 of us.
Comment from Hotel Management
19 Oct 2024 by May, Hotel Management
Dear Sian, Thank you for your review and wonderful comments about spacious and nice apartment. Regarding to the smell in the toilet, I have shared your feedback with our maintenance team to solve this issue. I would like to apologize for any inconvenience this may have caused during your stay, and we do hope to welcome you back to Nesuto Geraldton in future. Kind Regards, Nesuto Geraldton.
by A verified traveler
Posted 20 Sep 2024
Very clean and spacious rooms, very fast internet. Will definitely come again !
by A verified traveler
Posted 12 Sep 2024
What happened:
1.Dirty kettle--Spent black tea and in which cockroach pupa were found (if someone wants see I have photo). Eventually brand new kettle was provided after the complaint to reception.
2.Unwashed bath tub --- the tub it self and and peripheral tiles were found not cleaned. Bath grime all about the tub and several hairs were here and there in the bath area. Apparently uncleaned.
3.At the checking in, the receptionist did not confirmed about payment. Even I had the cash to provide the payment, as she did not ask about the payment, I judged that payment should be settled at the checking out considering additional cost might happen. But at the checking out, I was told that the payment had been already settled using the info provided to Expedia for the security reason. I protested and after argument the receptionist agreed to put the things back to initial settlement.
4.Noisy: The sounds from other rooms plus road vehicles, the room could not be said as comfortable about the quietness,
5.Parking---Parking area was shared by WPC person's Mitsubishi which parked very close to our parking space. I had to park my vehicle over carefully for both side -- Mitsubishi or building.
Comment from Hotel Management
13 Sep 2024 by David, Hotel Management
Dear Yuki Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your recent stay with us. Your feedback is invaluable, and we are committed to addressing and resolving these matters to improve our services. Please find our responses to each of your concerns below:1.Dirty Kettle: We are deeply sorry for the condition of the kettle you found in your room. This is not the standard of cleanliness we aim to provide. We are grateful that you brought this to our attention and that a new kettle was promptly provided. We will review our cleaning procedures to ensure that such issues do not occur in the future.2.Unwashed Bathtub: We apologize for the state of the bathtub and surrounding area. This oversight is unacceptable, and we will address this with our housekeeping team to reinforce our cleaning protocols. Your feedback will help us ensure that our facilities are thoroughly cleaned and maintained.3.Payment Confusion: We regret the confusion you experienced regarding payment. Our intention is to make the check-in and check-out processes as smooth as possible. We will review our procedures and staff training to prevent such misunderstandings in the future and ensure clearer communication about payment expectations.4.Noise Levels: We understand that noise can significantly impact the comfort of your stay. Appreciate your feedback on this matter.5.Parking Issues: We apologize for the inconvenience you experienced with the parking situation. Cars are getting bigger and sometimes parking is tight.Once again, we apologize for the inconveniences you faced and appreciate your patience and understanding. Please contact us directly at Nesuto Geraldton to discuss this further or if there is anything else we can assist with.
by A verified traveler
Posted 8 Sep 2024 on Wotif
Well located with clean and comfortable rooms. Good parking and secure. Enjoyed our stay thank you.
Comment from Hotel Management
9 Sep 2024 by May, Hotel Management
Dear Murray. Thank you for your amazing review and rating, we are very appreciated. We are so thrilled to hear that you enjoyed your stay with us. We are looking forward to hosting you again in the future. Kind regards, Nesuto Geraldton
by A verified traveler
Posted 8 Sep 2024 on Hotels
Be careful!!!! Hotel itself is great nice location facilities and staff. Problem is after the first night we awoke to find some locals had climbed on to the second story balcony while we were asleep. They broke in through sliding door stole our belongings and then proceeded to steal our brand new car. We weren’t the only ones two cars were taken that night and three had been stolen in past two weeks prior.
Comment from Hotel Management
9 Sep 2024 by May, Hotel Management
Dear John Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the distressing incident you encountered during your stay. Your safety and security are our top priorities, and it is deeply concerning to learn that our property did not meet these standards in your case.We take these matters very seriously and have already initiated a thorough review of our security measures. We already have sensor lights, cameras, security patrols. We are working closely with local authorities to address the situation and enhanced our security protocols with guards to prevent such incidents in the future. It appears they target an area and move on.Please accept our sincerest apologies for the inconvenience and distress you experienced. It certainly is not normal for the resort. Kind regards
by A verified traveler
Posted 26 Aug 2024 on Wotif
Safe & secure. Very clean & tidy. Will definitely stay again
Comment from Hotel Management
27 Aug 2024 by May, Hotel Management
Dear Paula. Thank you for being stayed with us at Nesuto Geraldton. We are so thrilled that you had an enjoyable stay. We cannot wait to welcome you back to the hotel. Kind regards, Nesuto Geraldton
by A verified traveler
Posted 14 Aug 2024
Lovely clean apartment, perfect location close to the beach
Comment from Hotel Management
17 Aug 2024 by May, Hotel Management
Dear Theresa. Thank you for taking the time to submit a review and rating, very much appreciated. We are very thrilled to hear that you enjoyed your stay with us. We are looking forward to welcoming you back to the hotel in the future. Kind regards, Nesuto Geraldton
by A verified traveler
Posted 28 Jul 2024 on Wotif
Very good we would stay here again in the future
Comment from Hotel Management
10 Aug 2024 by May, Hotel Management
Dear Jay. Thank you kindly for your positive review. We cannot wait to welcome you back to the hotel. Kind regards, Saithong - Nesuto Geraldton
