Ratings based on 66 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Enjoy a genuine Japanese experience!
Posted 23 Mar 2024 on HotelsThis part of our Japanese trip was terrific in all its aspects. We had a bit of drive, and a late lunch was the first thing on the agenda. We were directed to several nearby restaurants to choose where to go. Our luggage was secured.
When we returned and checked in, the customer service was exceptional. We were shown all the facilities, and the owner demonstrated how to use them. I was surprised we had to nominate our mealtimes, but I later understood why.
We pre-booked dinner, and it was superb. It included hot and cold dishes and was very filling. The quality of the meal was second to none. After dinner, we enjoyed an onsen that was included in our accommodation. I loved it - the privacy and the experience.
The bedding on the floor which for someone who was cramping badly overnight - it proved difficult for me to escape the pain. However, that was a distraction rather than any fault with the facility in the scheme of things.
Breakfast was equally good.
Overall, this was a fabulous stay, and the hosts were typical of the Japanese, very polite and accommodating. When the next day, we visited many of the sites in Beppu, and we were grateful that we took the opportunity to visit the town and this hotel.
by A verified traveler
Posted 22 Jan 2024
I think alot of the review calling this place old are just wrong this place is excellent if you want to do the hells tour and go around bath hopping . It has a traditional feel to it and the staff where helpful and the half board the food and way it was displayed was often the best part of the night.
by A verified traveler
Amazing ryokan
Posted 30 Oct 2023 on HotelsI had great time with wonderful hardworking staffs here. They are all taking their jobs seriously, and hospitality services were beyond professional expectations. Onsens and bath options are so many that i got to enjoy several different onsens within this facility. Dinner and breakfast were extremely luxurious that i cant believe how relatively cheap to enjoy! Location may be hard to access from beppu station, but if you ask staff to reserve van taxi for large party members a day in advance, no big deal (2050 yen from beppu station to this ryokan, but we all gave extra 1000 yen for tips for great taxi service drivers).
by A verified traveler
Bad maintenance
Posted 20 Oct 2023 on HotelsEntrance of Hotel looks like a out of bisiness in few month.
Better have garden work and clean.
I don't use this hotel again .
by A verified traveler
Posted 7 Jul 2023
Staff are friendly, hotel is a bit dated but we enjoyed our stay.
by A verified traveler
Disappointing with good breakfast
Posted 14 Apr 2023 on HotelsThe breakfast was great, the rooms are not as nice as in the pictures and note that ALL rooms are smoking rooms.
by A verified traveler
Posted 31 Mar 2023 on Orbitz
It is a nice place and the staff are excellent, breakfast was great and the onsen baths on site are nice as well. However the room we were given smelled strongly of smoke (I'm not sure if the app booked us in a smoking room or if the hotel did) and it was generally a little more run down than we would have liked. The pictures make it look a lot nicer than it is. The bath area in the room could definitely use some fixing/cleaning up. Also the location is not convenient for downtown Beppu - it is convenient if you are visiting the hells, however.
by A verified traveler
Posted 14 Mar 2023 on Hotels
by A verified traveler
Posted 13 Feb 2023 on Hotels
It was okay. Good to have private bath but don’t go there in the evening. There are mosquitoes at night time. My husband got 4 bites and I got 3. There wasn’t a massage chair as shown on their websites. Not much of accommodations. No face mask nor hair treatments. Only body wash, shampoo and conditioner. Kind of disappointed. Most onsens I been to have lots of beauty supplies that you can try. The tatami is comfortable and the food is definitely good. We just didn’t like the mackerel.
by A verified traveler
Dinner was great and helpful staffs
Posted 19 Nov 2019 on HotelsRoom is big enough for 5 guests but the private bathroom was too exposed. The staff was helpful to cater to our needs by providing us a screen to cover up the glass panel to block the views from the opposite building. The staffs helped us to lay out our futons. Dinner was great with lots of varieties.
Private Onsen is just nice for 2 to 3 guests.
