Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
The hotel is unfortunately a bit tired looking, but still quite clean and pretty comfortable. There's also an onsen which is nice to use. The area is quite convenient, definitely walkable from the train station even with luggage. The staff are nice and friendly. I don't think I would have a problem using this place in the future.
by A verified traveler from Toronto
Posted 20 Nov 2024
It was a budget stay so can’t complain much. However, the rooms do not give a clean feeling, so we tried to spend as little time in the rooms as possible. There was mold in the bathroom and fans, so we used the onsen showers instead.
Comment from Hotel Management
21 Nov 2024 by 西鉄リゾートイン別府 フロント 島津, Hotel Management
Thank you very much for staying at our hotel the other day.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.
by A verified traveler
Posted 3 Nov 2024
Love the breakfast! Love the hot spring!
Comment from Hotel Management
15 Nov 2024 by 西鉄リゾートイン別府 フロント 島津, Hotel Management
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.We look forward to seeing you soon on your next visit.
by A verified traveler from Burlington
Posted 16 Oct 2024
An excellent choice of hotels. Friendly staff helped with every question. Cleaning staff are very thorough. Excellent location. Right across from bus to airport. Onsen on site. Laundry and vending machines on the 6th floor. Close to the ocean. 2 minute walk from Beppu tower. They made accommodations for a bicycle to be stored. I was going to rent a bike for a few days, but settled for 5 hours. Quiet, comfortable. Best sleep of the trip so far! Well done Nishitetsu Beppu! Well done. Thank you!! ❤️❤️🍻
Comment from Hotel Management
15 Nov 2024 by 西鉄リゾートイン別府 フロント 島津, Hotel Management
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 15 Oct 2024
Convenient location and great staff, breakfast and parking. I would return to this Hotel.
Comment from Hotel Management
15 Nov 2024 by 西鉄リゾートイン別府 フロント 島津, Hotel Management
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 1 May 2024
This was a good hotel to stay in. The location is great with a shopping centre across the road and Beppu Station only a 10min walk away. The staff are very friendly and helpful (we asked for an upgrade because the room was originally too small and they helped us with this), and the hotel breakfast had a nice variety of foods and was only AUD$10 each person. The rooms are quite old and the bathrooms are mouldy and had a sewage smell. Housekeeping occurs only once every two days, however you can request for your room to be cleaned everyday. The airport shuttle bus drops you off right outside the hotel. Overall I rate this hotel 3/5.
Comment from Hotel Management
26 May 2024 by NISHITETSU RESORT INN BEPPU Hashimoto, Hotel Management
Dear Sir ,Isabella, thank you for reviewing us.We apologize for the defects during your recent visit.We are making improvements with our bathrooms and we appreciate your feedback on this areas. Our warm hospitality awaits your return sometime soon.
by A verified traveler
Posted 20 Apr 2024
There was nothing wrong with the property. I'm not sure if this is common practice in Japan/Beppu but we tried asking 2 staff to help us make a diner reservation at an outside restaurant due to the language barrier but we were rejected on both occasion.
Comment from Hotel Management
12 May 2024 by 西鉄リゾートイン別府 大谷, Hotel Management
Thank you for staying at our hotel.I'm sorry that I can't help you.Thank you for your review.Nishitetsu Resort Inn Beppu Otani
by A verified traveler
Ok stay
Posted 13 Apr 2024 on HotelsJust a short stopover from Aso. Hotel was fine.
Comment from Hotel Management
12 May 2024 by 西鉄リゾートイン別府大谷, Hotel Management
Thank you very much for using our hotel and for posting your review.I look forward to meeting again.Nishitetsu Resort Inn Beppu Otani
