Ratings based on 977 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Property decor was a little 70s retro, which was fun for us. That said, the property was clean. We got the half board package which included buffet dinner and lunch. Both had a wide selection of food and were good. Our room had great views of both mountain and sea. In the morning, we saw steam from the onsen in the mountain. Staff were friendly.
Comment from Hotel Management
16 Nov 2024 by STAFF, Hotel Management
Thank you for using our service.Your opinion is important to us.Thank you for posting.
by A verified traveler
Posted 20 Oct 2024
The Kamenoi Hotel in Beppu is convenient, and inexpensive, but it has a few big problems. One of the elevators did not work, and this caused constant congestion and long waits for the remaining two elevators. In fact, along with a lot of the guests, I began using a service elevator, which worked much better. (Too bad for the guests who did not know about it.) And I must say, this hotel is quite filthy and odiferous. Though the staff were nice, and the breakfast buffet fairly good, this is not a hotel I can recommend at this time.
Comment from Hotel Management
16 Nov 2024 by スタッフ一同, Hotel Management
Thank you for using our hotel.We apologize for the inconvenience caused by the elevator construction.We also thank you for your feedback regarding the smell.We will continue to improve the situation.Kamenoi Hotel Beppu
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 3 Aug 2024
Dirty
Comment from Hotel Management
14 Aug 2024 by Kamenoi Hotel Beppu, Hotel Management
Thank you very much for staying at Kamenoi Hotel Beppu.However, we are very sorry that we did not meet your expectations.Thank you for taking the time to leave us a review today.
by A verified traveler
Posted 19 Jul 2024
Clean hotel but the building is a little old. Staff was nice and helpful. They offer a wide variety of food at the buffet. The only criticism is slow internet and the elevators are slow. The hot springs are relaxing
Comment from Hotel Management
21 Jul 2024 by Kamenoi Hotel Beppu, Hotel Management
Dear Guest,Thank you for staying at Kamenoi Hotel Beppu. We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the Oita area in the future, we sincerely hope that you will consider our hotel for your stay.
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
14 Aug 2024 by 亀の井ホテル 別府 宿泊係, Hotel Management
この度は亀の井ホテル 別府をご利用いただきまして誠にありがとうございます。お客様のまたのご利用を心よりお待ち申し上げます。
by A verified traveler
Posted 10 Jun 2024
Good location, The room is spacious.
by A verified traveler
Posted 9 Jun 2024 on Hotels
Friendly staff at reception extended a warm welcome.
Location of hotel is good .
by A verified traveler
Good hotel, would be come back again!
Posted 20 May 2024 on HotelsIt was a great stay at the hotel. Location within walking distance from Beppu Station. Onsen was good. Great customer service!
by A verified traveler from APO
Posted 12 May 2024
Stayed two nights. Quick, easy check-in at 3:00 p.m. with a friendly staff member. Was able to park my rental car in the garage next to the hotel. Parking was free (have your parking ticket validated by a front-desk staff member). I didn't eat in the hotel restaurants, so I cannot comment on the quality of the food or the service. From the hotel, one can easily walk to the city center; there are quite a few restaurants just east of Beppu Station. Large onsen (with sauna) on the third floor. The hotel is dated and needs a good cleaning (or renovation). But overall, I had a good stay. Thank you!
