Ratings based on 976 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kapaa
Posted 30 Dec 2024
Rooms are dirty
Comment from Hotel Management
1 Jan 2025 by Kamenoi Hotel Beppu TOMITA, Hotel Management
Thank you for choosing to stay with us.We sincerely apologize for the cleanliness of your room not meeting your expectations. Ensuring that our rooms are spotless and welcoming is a top priority for us, and it is truly regrettable that we fell short on this occasion.Your feedback has been shared with our housekeeping team, and we will take immediate steps to address this issue to prevent a recurrence. We deeply value your input as it helps us improve and provide a better experience for our guests.Thank you for taking the time to share your concerns. We hope to have the opportunity to welcome you back and provide you with a stay that exceeds your expectations in the future.
by A verified traveler
Posted 26 Dec 2024
Very nice service
Comment from Hotel Management
28 Dec 2024 by Kamenoi Hotel Beppu tomita, Hotel Management
Thank you for staying at Kamenoi Hotel Beppu.We are very happy to hear that you were satisfied with our hotel's services. Your feedback is a great encouragement to all of us. We will continue to strive to provide excellent service so that all our guests can have a comfortable stay.We look forward to seeing you again.Tomita, Kamenoi Hotel Beppu
by A verified traveler
Posted 11 Dec 2024
Great place for a holiday. Overall place was abit old but it is still clean and u think they are undergoing upgrading work. Quiet place to stay with a convenience store nearby. Would recommend.
Comment from Hotel Management
15 Dec 2024 by Kamenoi Hotel Beppu TOMITA, Hotel Management
Thank you for your kind review! We are very happy to hear that you had a wonderful holiday. We are delighted that you appreciate the cleanliness and peaceful atmosphere of our hotel and the convenience of nearby stores. We will continue to improve our services to make your stay with us even better. Your recommendation means a lot to us and we hope you will return soon to experience the improvements first hand.
by A verified traveler
Posted 25 Nov 2024
Nice
Comment from Hotel Management
30 Nov 2024 by Kamenoi Hotel Beppu tomita, Hotel Management
Thank you for staying at Kamenoi Hotel Beppu.All of our staff are very happy to hear that you were satisfied with your stay. We are honored that you had a comfortable stay.We will continue to strive to improve our services so that our customers will be satisfied in the future. We look forward to welcoming you again.
by A verified traveler
Posted 30 Oct 2024
Property decor was a little 70s retro, which was fun for us. That said, the property was clean. We got the half board package which included buffet dinner and lunch. Both had a wide selection of food and were good. Our room had great views of both mountain and sea. In the morning, we saw steam from the onsen in the mountain. Staff were friendly.
Comment from Hotel Management
16 Nov 2024 by STAFF, Hotel Management
Thank you for using our service.Your opinion is important to us.Thank you for posting.
by A verified traveler
Posted 20 Oct 2024
The Kamenoi Hotel in Beppu is convenient, and inexpensive, but it has a few big problems. One of the elevators did not work, and this caused constant congestion and long waits for the remaining two elevators. In fact, along with a lot of the guests, I began using a service elevator, which worked much better. (Too bad for the guests who did not know about it.) And I must say, this hotel is quite filthy and odiferous. Though the staff were nice, and the breakfast buffet fairly good, this is not a hotel I can recommend at this time.
Comment from Hotel Management
16 Nov 2024 by スタッフ一同, Hotel Management
Thank you for using our hotel.We apologize for the inconvenience caused by the elevator construction.We also thank you for your feedback regarding the smell.We will continue to improve the situation.Kamenoi Hotel Beppu
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
4 Dec 2024 by Kamenoi Hotel Beppu tomita, Hotel Management
Thank you very much for using Kamenoi Hotel Beppu.However, we are very sorry that we could not meet your expectations.Despite the inconvenience, we would like to express our sincere gratitude for providing us with your valuable feedback.
by A verified traveler
Posted 8 Sep 2024 on Hotels
Hotel little old but confortable bed. Conveniant , walkable from the station
Staffs speak english.
Nice lunch buffet.
by A verified traveler
Posted 8 Sep 2024 on Hotels
Hotel is little old, but very conveniant, walkable from the station. Have good lunch buffet but not many choice for the diner at the lobby restaurant.
Staffs are nice and speak english.
by A verified traveler
Posted 3 Aug 2024
Dirty
Comment from Hotel Management
14 Aug 2024 by Kamenoi Hotel Beppu, Hotel Management
Thank you very much for staying at Kamenoi Hotel Beppu.However, we are very sorry that we did not meet your expectations.Thank you for taking the time to leave us a review today.
