Ratings based on 101 Verified Reviews

4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
3.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 22 Mar 2024
This property has no staff onsite. So you have no ability to leave luggage before check in or after checkout, so you have to use the lockers at the train station. Email on entry was confusing and required a call. I observed similar struggles with other guests. Checkin is all via keypad. Room was a nice size, had a kitchen, and sitting area (cushions were stained). Location to the train station was nice, but it is not bar any hot springs or other attractions.
Comment from Hotel Management
21 Apr 2024 by Customer support, Hotel Management
Thank you very much for choosing our hotel. Thank you very much for taking time out of your precious time to give us your feedback. We will make every effort to avoid any inconvenience to our guests in the future. We will make every effort to ensure that our guests have a pleasant stay with us. We look forward to welcoming you again.
5 out of 5
by A verified traveler

Posted 26 Nov 2022
Clean and spacious layout.
5 out of 5
by A verified traveler from HK

Posted 29 Jan 2020
I LOVE THIS HOTEL SO MUCH!! Will definitely book this hotel again when I visit Beppu in the future. The Interior design is amazing. That’s my dream house!!
4 out of 5
by A verified traveler from Singapore

Posted 26 Nov 2019
Hard to find food near this property. This property is new and interior is well done. There is washing machine and small kitchen. Our room for 3 pax come with 3 double bed. Need 5 min walk to the nearest hourly parking space.
5 out of 5
by A verified traveler

Great stay

Posted 13 Nov 2019 on Hotels
Wonderful room with lots of space. Walking distance to many resturants (Beppu BOLD Kitchen was amazing ~ 3,000 Y a person) and convinece stores. Warning: there were only 2 parking spaces. there is a lot down the street.
4 out of 5
by A verified traveler

Posted 24 Oct 2019
Ultra modern apartment with automated instructions 3 large beds & plenty of space Lots of hot water & towels Slightly out of busy area but easy walking into area of restaurants etc
5 out of 5
by A verified traveler from Vancouver

Posted 18 Oct 2019
We are so happy to stay here. We would like to reserve next year again. Thank you so much for your wonderful service.
2 out of 5
by A verified traveler

Posted 27 Oct 2024
建物は新しいが、清掃がしてない感じで、不潔に感じた。 駐車場が無いから少し困った。 悪くは、無かったがまた泊まりたいとは思わない。
Comment from Hotel Management
27 Oct 2024 by カスタマーサポート, Hotel Management
この度は当ホテルをご利用頂き、誠にありがとうございます。 また、お忙しい中貴重なご意見をお寄せいただき感謝いたします。客室につきまして、ご不快な思いをお掛けしてしまったこと、お詫び申し上げます。清掃担当の者にもすぐ共有させて頂き、同じ事が起きぬよう努めさせて頂きます。今後はお客様にご満足いただける様、精一杯努力してまいります。 またのご来館を心よりお待ち申し上げております。
5 out of 5
by A verified traveler

Posted 2 Sep 2024
よかった
Comment from Hotel Management
8 Sep 2024 by カスタマーサポート池田, Hotel Management
この度は当ホテルをご利用いただき誠に有難うございます。今後もお客様にご満足して頂けますよう、努力して参ります。またのお越しを心よりお待ちしております。
4 out of 5
by A verified traveler

Posted 15 Aug 2024
Comment from Hotel Management
8 Sep 2024 by カスタマーサポート池田, Hotel Management
この度は当ホテルをご利用いただき誠に有難うございます。今後もお客様にご満足して頂けますよう、努力して参ります。またのお越しを心よりお待ちしております。
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