Ratings based on 65 Verified Reviews
4.4 Room cleanliness
5.0 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
I would give a 5 stars if the staff could send me the check in instruction on time and before check in time.
I had to use Expedia customer service to contact the Hotel staff and get the door code.
by A verified traveler
Posted 29 Oct 2023
The property condition is good.
However, the password hasn’t been sent before 24 hours checkin as described, instead only sending after asking explicitly after 3pm at the day of checking in.
The “checkout” tablet located inside the room is out of order upon checkin.
The location is inconvenient and far away from Beppu station.
Comment from Hotel Management
5 Nov 2023 by Customer Support, Hotel Management
Thank you very much for staying at our hotel.Thank you again for choosing our hotel among many others.We apologize for any inconvenience caused at check-in.We will do our best to satisfy our guests in the future.We look forward to welcoming you again.
by A verified traveler
Posted 30 Sep 2023
The property is well within walking distance to main shopping, train station, bus stops. It is on a quiet street.
Comment from Hotel Management
15 Oct 2023 by Hotel guest support, Hotel Management
Thank you very much for choosing our hotel.Thank you also for your feedback.We are glad to hear that you had a pleasant stay with us.We will make every effort to make your stay with us as pleasant as possible.We look forward to welcoming you again.
by A verified traveler
Posted 29 Mar 2023
Loved our stay here! Easy walk from train station. We ate a Kira Sushi just around the corner which was a super fun experience! The hotel is high tech with check in by tablet at the entry. Easy to navigate. Three comfy double beds and a lovely dining/kitchen area. Shower is great, water pressure a tad high! Very clean, nice ambience in the room, very happy we booked here!
by A verified traveler
Posted 13 Jan 2023
Thank you for allowing me to spend the 12 days of the New Year holidays comfortably with my family of three.
Comment from Hotel Management
13 Jan 2023 by Customer Support, Hotel Management
Thank you very much for choosing our hotel. We will continue to make every effort to satisfy our guests. We look forward to welcoming you again.
by A verified traveler
Great for family
Posted 30 Dec 2022 on HotelsRoom was very spacious and comfortable with modern design. Very well equipped with washer, fridge, microwave and even a small kitchenette. Self checking in and out was fast and easy. Received check in details in my email in Japanese and i couldn’t understand a thing. Had to use google translate which was not 100% accurate so it took me a while to figure out how to unlock the main door.
Comment from Hotel Management
30 Dec 2022 by Customer Support, Hotel Management
Thank you very much for staying at our hotel.Thank you again for choosing our hotel among many others.Thank you very much for your valuable feedback regarding the guidance system.We will take your comments into consideration and make improvements.We will do our best to satisfy our guests in the future.We look forward to welcoming you again.
by A verified traveler from Melbourne
Posted 6 Feb 2020
A very new property, which just opened its door in Dec 2019. The property is equipped with the latest techologies. There is no front desk staff, but the techologies make everything easy and seamless. The room is very spacious with three generously large beds. The dining and kitchen area is functional. It would be great if the basic cooking condiments could be provided. We cooked several meals during our 4-day stay. Have to buy all the necessaties but only used a very small amount of everything, the remaining went wasted.
Overall, a great and pleasant stay at the property.
by A verified traveler
깔끔 편안
Posted 7 Oct 2024 on Hotels(무인 시스템이라) 체크인 하는게 약간 어렵긴 하지만, 그래도 깔끔하고 편안하고 좋아요~
Comment from Hotel Management
20 Oct 2024 by カスタマーサポート, Hotel Management
저희 호텔을 예약해 주셔서 대단히 감사합니다.높은 평가를 해주셔서 매우 기쁘게 생각합니다.앞으로도 고객님께서 만족하실 수 있는 호텔이 되도록 노력하겠사오니 많은 관심 부탁드립니다. 다시 한번의 방문을 진심으로 기다리고 있겠습니다.
by A verified traveler
Offers good gadgets. Bad location.
Posted 20 Sep 2024 on HotelsWashing machine helped me a lot. But the place is located at very narrow corners.
Ventilation is very dirty. Only offers 3 parking space. If you find no spot, you have to pay extra money to park at somewhere far from the place everyday.
Comment from Hotel Management
22 Sep 2024 by Customer support Kondo, Hotel Management
Thank you very much for choosing our hotel. Thank you for taking time out of your busy schedule to give us your valuable feedback. We apologize for any inconvenience caused by the parking lot, despite your compliments.The entire staff will continue to make every effort to ensure that our guests have a pleasant stay. We look forward to serving you again.
by A verified traveler
Posted 25 Aug 2024
Very spacious and modern apartment. I forgot to take my cell phone while checking out, the staff kept it properly and inform me immediately 👍. We missed the place and will come back definitely.
Comment from Hotel Management
8 Sep 2024 by Customer support Ikeda, Hotel Management
Thank you very much for choosing our hotel. We will continue to make every effort to satisfy our guests. We look forward to welcoming you again.
