Ratings based on 81 Verified Reviews
4.0 Room cleanliness
4.5 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
I loved everything about this ryokan. It's an old facility but it's ran well and cas clean as I could ask for. The staff was wonderful and some younger ones spoke English. It was just the perfect place for my husband's and Is honeymoon
by A verified traveler
Posted 14 Oct 2024
This historic hotel is located in the center of Beppu, close to shopping places and local restaurants. It also has three private onsens!
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 21 Dec 2023 on Hotels
by A verified traveler
Posted 23 Apr 2023
We enjoyed hot spring saunas
by A verified traveler
Posted 28 Nov 2022
This was a perfect hotel for me. As an international traveler, unfamiliar with possibly fancy Ryokan customs, this inn had a very welcoming and relaxed feel. My name on the board at the entrance upon check-in was a lovely touch. Several of the staff were bilingual, which I definitely don't take for granted, and extremely helpful, and went out of their way to answer lots of questions. The reservation system for the baths was genius and simple. Being a bit older, less able to tolerate very hot water for long periods, and a bit self conscious, I really appreciated the opportunity to take private baths. I tried all of the three baths over the two night stay. The rock bath was very beautiful, but my favorite was the outdoor bath, especially with cool air temperatures at 6am. With older bones, I doubled up the futon. Carefully opening the window screen, I could even see the sea from my room, and ditched my day 1 sightseeing plans in favor of a day at the beach - in Nov! All in all, a really wonderful way to wind down my action packed trip in Japan. Thank you Kagaya and staff!
by A verified traveler
Good experience
Posted 29 Oct 2019 on HotelsSpace is big, the owner is very kind and service is good. Walking distance about 10 minutes from train station. Near to shopping area.
Comment from Hotel Management
30 Oct 2019 by dai, Hotel Management
Thank you very much.
We are looking forward to seeing you again.
by A verified traveler
Posted 23 Oct 2019
Great hosts, amazing baths, free coffee — the BEST experience. Would definitely go back.
Comment from Hotel Management
30 Oct 2019 by dai, Hotel Management
Thank you very much.
We are looking forward to seeing you again.
by A verified traveler
Posted 5 Oct 2019
Tiny room, next door to a shared bathroom (boys and girls) had to walk by urinals to get to toilet room. No shower or bath on the floor - had to reserve the onsen on separate floor to get a shower.
Then futon and pillow.
No sign outside the building so walked past it twice before realizing it was the hotel
Comment from Hotel Management
5 Oct 2019 by soga, Hotel Management
To customers
Thank you for pointing out that the signboard is difficult to see.
In the future, the signboard will be easier to see and improve.
The inn has three hot springs.
All are reserved hot springs.
I will explain it at check-in.
I will explain from the beginning that it is not a bed.
Sorry for the inconvenience.
Thank you for your understanding.
Beppu Oyado Kagaya
Representative Soga
by A verified traveler
Japanese heaven
Posted 20 May 2019 on HotelsBrilliant services and close to everything. 5 star.
Comment from Hotel Management
27 May 2019 by Kagaya, Hotel Management
Thank you for using it.
I am honored to praise you.
We look forward to your next visit.
