Ratings based on 34 Verified Reviews

3.4 out of 5
71% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Great welcome..

Posted 23 Oct 2019 on Hotels
After seeing the poor reviews we were very worried about our stay. It was much better than expected, the staff were very friendly and it was clean enough. The onsens were great and facilities ok, breakfast was great.. location great.. Property could clearly do with some money spent on it but this didn’t spoil our stay..
4 out of 5
by A verified traveler from Gold Coast

Posted 11 Oct 2019
The staff went out of their way to help. The property is tired but clean. Good position for restaurants and bars.
4 out of 5
by A verified traveler

Posted 7 Oct 2019
Very attentive and helpful staff. Rooms are very basic but clean Air conditoner worked well and staff came in the evening to set up futons for sleeping. Convenient location only a short walk from Beppu station and shops and restaurants. Very traditional Japanese accomodations. Recommend to stay for 1 or 2 nights as sleeping on a futon is not the best .
1 out of 5
by A verified traveler

Run down and overpriced

Posted 3 Oct 2019 on Hotels
Don't bother! Place is unbelievably run down, reckon it's had no maintenance since it was built. The most expensive hotel we have stayed in in Japan and the worst quality. Clearly taking advantage and gouging world cup tourists! Then despite your booking clearly stating paid in full including all fees and taxes they wanted more money at check out... total rip off merchants
5 out of 5
by Rita

This traveler left a rating score only Posted 21 Nov 2017 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Feb 2020
4 out of 5
by A verified traveler

無料の朝食は良かった

Posted 5 Feb 2020 on Hotels
ホテルの受付はとても良かったです。写真からもう少し新しいかな？と思っていましたが古いタイプの部屋でしたが値段で納得。Wi-Fiは繋がりが悪かったのが残念でした。無料の朝食(和食)を美味しく頂きました。
5 out of 5
by A verified traveler

Posted 24 Dec 2019 on Hotels
Comment from Hotel Management
24 Jan 2020 by Thi, Hotel Management
Hello, Thank you very much! We hope you are having a good time in Japan. Best wishes for you and your family. Sincerely, Beppu Koraku
5 out of 5
by A verified traveler

Posted 16 Nov 2019
Good Location / Clean / Staff Nice / Smooth Check in and out
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jun 2019
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