Ratings based on 190 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Wim N.M. Fagel, Hotel Management
Dear Jeevananthan,Thank you for sharing your rating of your recent stay at NH Bentota Ceysands Resort with other travellers on this platform.We hope to welcome you back soon.With best regards,Wim N.M. FagelGeneral Manager
by A verified traveler
Posted 18 Sep 2023
Comment from Hotel Management
19 Sep 2023 by General Manager, Hotel Management
Dear Uditha,It is a pleasure to read that you have enjoyed your stay at our resort.We hope to welcome you back soon.With best regards,Wim N.M. FagelGeneral Manager
by A verified traveler
Posted 12 Sep 2020 on Hotels
by A verified traveler
Posted 11 Apr 2020
by A verified traveler
Excellent Stay
Posted 14 Feb 2020 on HotelsAmazing property with awesome location.
You don't have to go anywhere else
by A verified traveler
Hotels.com rating is incorrect: only 4-star resort
Posted 5 Feb 2020 on HotelsAt their own admission, Centara Ceysands Resort is a 4-star resort yet it is listed on hotels.com as a 5-star resort. The difference here is huge. The resort is clearly not 5-star, the rooms are run down, some with damp and unpleasant smells in them. The pool is huge and caters well for families with kids or people who want to "get involved" during their stay (e.g. water aerobics), but it is not the quality I was expecting.
We ended up moving out after 1 night as we were celebrating a milestone anniversary and wanted something more private and quality than this. The staff were very nice when I told them this and gave us many options (different rooms, upgrades, etc.) and were supportive when we finally decided to move on.
I would recommend this for family holidays, but not for couples who want privacy, or for anyone expecting 5-star quality.
by A verified traveler
Service very good but rooms should be cleaner
Posted 26 Dec 2019 on HotelsTeam and service very good, food was delicious.
Needs to take care more about room cleaning “bed sheets not clean, many insects inside room”.
Comment from Hotel Management
31 Dec 2019 by IK, Hotel Management
Thanks for your valuble comment
by A verified traveler from Baku
Posted 26 Dec 2019
There were some guys in front of hotel door. They didnt allow car to get inside which I booked via internet ro transfer other city. The boys argued driver. After 30 minutes argue driver refused to transfer us. It is shame for hotel. The hotel admijistration should prevent this incidents.
by A verified traveler from Jeddah, KSA
Posted 13 Dec 2019
The river view is nice.
Pool depth is slightly shallow.
Some staff are hard to communicate with over the phone.
Poor room service.
Comment from Hotel Management
3 Feb 2020 by IK, Hotel Management
Dear Guest, Thank you for your review following your recent stay at Centara Ceysands Resort & Spa Bentota.
We appreciate your encouraging comments on our services and facilities. It’s always a pleasure to receive feedback of this nature and to know our team members made your experience so memorable!
Whilst thanking you for sharing your positive feedback and we look forward to having you with us back again.
by A verified traveler
Posted 11 Dec 2019
Location was good and staff were nice. Hotel was dated and looked a bit tied at a push a 4*. I left the hotel Early due to building work Starting in a couple of rooms next to me without any notice and was very loud. I was promised a email from the manager which I never received and still waiting for a four night refund I was promised. Not good service there.
