Ratings based on 15 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 11 Sep 2024
Outstanding property. Excellent service. Great food.
Comment from Hotel Management
29 Sep 2024 by Sulochana Fernando, Hotel Management
Dear Mrs. Gowri,Thank you for your fantastic feedback! We’re thrilled to hear that you found our property outstanding and enjoyed the excellent service and great food. Your compliments mean a lot to us!We look forward to welcoming you back for another wonderful experience at Cinnamon Bentota Beach.Warm regards,Sulochana Fernand Guest Relations Executive Cinnamon Bentota Beach
by A verified traveler
Posted 20 Aug 2024 on Hotels
by A verified traveler
Definitely to be repeated
Posted 18 Apr 2024 on HotelsThe stay was great and staff was very helpful especially Dillum and they were considerate as we had two elderly ladies with us
Comment from Hotel Management
29 Apr 2024 by Sudath De Silva, Hotel Management
Dear Valued Customer,Greeting from Cinamon Bentota Beach!Thank you for your kind words! We're thrilled to hear that Dillum and our team provided you with excellent service during your stay. We always strive to ensure all guests feel comfortable and cared for, especially when traveling with elderly family members. We look forward to welcoming you back for another great stay!Best Regards,Sudath De SilvaAssistant Manager - Front Office.
by A verified traveler
Posted 10 Apr 2024
Very quiet and safe place. Lots of options for food.
Prices are to the little expensive side, especially in the bar. Beach is not very clean.
Comment from Hotel Management
29 Apr 2024 by Sudath De Silva, Hotel Management
Dear Valued Customer,Greeting from Cinamon Bentota Beach!Thank you for sharing your feedback with us. We're glad you found our resort quiet and safe, and enjoyed the variety of food options available. We'll take your comments about pricing and beach cleanliness into consideration for future improvements. We hope to have the opportunity to welcome you back for an even better experience.Best Regards,Sudath De SilvaAssistant Manager - Front Office.
by A verified traveler
Posted 20 Mar 2024
Well designed buildings and particularly beautiful and large bar area. The room (luxury seafront) was spacious and well furnished, with the housekeeping team providing a great service.
A few niggles regarding other service levels and amenities, though (given that it’s a 5 star hotel):
- No regular drinks waiter service at the beach
- No regular drinks waiter service around the pool areas
- We asked a pool bar man who happened to be passing by our loungers if he would bring us the drinks menu, he said ‘yes’ and that was the last we saw of him
- Once phoned front desk from the room but it just kept on ringing with no answer
The spa was superb, even though the prices are the same as in the UK.
Generally, the prices of food and drink are very high which probably explains why the main bar and restaurants were pitifully empty every night we were there.
by A verified traveler
Posted 5 Jan 2024
The hotel was fantastic. The wee gift they gave my son was a lovely gesture and very much appreciated.
The only small problems was that we didn't sleep very well due to the noise of the trains from early in the morning. Perhaps ask for a room at the other side of the hotel to avoid this. would possibly have liked if the staff in the dining hall had explained where everything was as it's such a vast area. Although they were very busy so that may explain why the didn't.
overall a wonderful hotel and we actually wanted to stay an extra night.
Comment from Hotel Management
2 Feb 2024 by Kasun , Hotel Management
Dear Ms. Elaine,It was indeed an immense pleasure to have you with us at Cinnamon Bentota Beach and we hope that you had a memorable stay.Here at Cinnamon Bentota Beach, we are committed to creating inspiring moments for our guests at every touch point, as we strive to deliver the very best in hospitality and service throughout your stay.We are delighted to see your thoughts about your recent experience with us.Warm regards,Kasun Hennayaka,Manager – Front Office.
by A verified traveler
Posted 3 Jan 2024
The room was musky. The room door key wouldn’t work. There was no safe in the room. The quality of the hotel room is less than satisfactory for the price paid.
Comment from Hotel Management
2 Feb 2024 by Kasun , Hotel Management
Dear Mr. Saji,Thank you for taking your time to write a review on your stay and to provide us with such detailed feedback.Please accept our sincere apologies for the inconvenience you had. We understand how frustrating this must have been.Please know this is not a reflection of our standard and consider this to be a rare occurrence. However, we can assure you that the matter will be addressed at the earliest possible and kindly be in touch with us. We will make this a part of the development plan.My team continuously works on understanding the unique requirements of each and every guest as you are our utmost priority.We hope we'll have the chance to welcome you back to earn your full trust.Best Regards, Kasun Hennayaka,Manager, Front Office.
by A verified traveler
Spot on
Posted 1 Jan 2024 on HotelsSplendid, attentive staff, amazing location and facilities.
by A verified traveler
Posted 23 Jun 2023
The property was very clean and maintained well, the staff was very friendly and helpful.
Comment from Hotel Management
25 Jun 2023 by Kasun , Hotel Management
Dear Latosha,Thank you for choosing Cinnamon Bentota Beach and giving us a perfect rating with regard to your recent stay. We are truly delighted to learn that you had an amazing and relaxing experience. We would be pleased to have another opportunity to welcome you back in near future.Thank you,Kasun Hennayaka,Manager - Front Office.
