Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 20 Sep 2024
I stayed there for 4 days and they didn't even clean the room once
Comment from Hotel Management
21 Sep 2024 by AGM, Hotel Management
Thank you for your feedback we appreciate it. I do apologize that you did not have your room serviced while you were here. We do strive to make every guest stay a comfortable one.
by A verified traveler
Posted 20 Sep 2024
Property was in overall good shape. Believe 3rd floor was still undergoing some renovations, but our 3rd floor room was clean and met our needs. Would stay at The Block in Bentonville again.
Comment from Hotel Management
21 Sep 2024 by AGM, Hotel Management
Thank you for your feedback and understanding of our renovations. We look forward to your next stay at The Block Hotel.
by A verified traveler
Posted 20 Sep 2024
by A verified traveler from PANAMA CITY BEACH
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by The Block, Hotel Management
Thank you Rosalinda. We do strive for 5. Was there something more we could have done differently or better to make your experience extraordinary? Please feel free to reach out to us at any time and let us know. We appreciate the response and hope to see you on your next trip!
by A verified traveler
Posted 14 Sep 2024
Place was under renovation but you could tell most of it was still very old. I never had house keeping stop in for the 4 days I was there
Comment from Hotel Management
17 Sep 2024 by The Block, Hotel Management
Dear Daniel,Thank you for bringing this to our attention. We apologize for the inconvenience caused by the absence of housekeeping during your stay. To prioritize guest privacy and support our green initiatives, we have a policy that requires housekeeping requests to be made.We appreciate your feedback and will discuss alternative options with our team to improve this aspect of our service. Our goal is to provide an outstanding experience, and we hope this issue does not deter you from staying with us in the future.Thank you for your understanding and for giving us the opportunity to address your concerns.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by The Block, Hotel Management
We're very concerned about what happened during your stay with us. This is not the level of service we strive for. Please contact us directly so we can discuss your experience further and find a way to resolve the situation. We appreciate your patience and hope you’ll consider giving us another chance to provide a better stay in the future.
by A verified traveler
Posted 11 Sep 2024
Cute property, bed was super comfortable and staff was great!
Comment from Hotel Management
12 Sep 2024 by CJ, Hotel Management
Thank you Sarah! We are glad you enjoyed the comfortable beds and our staff. We deeply appreciate your feedback and look forward to seeing you on your next trip.
by A verified traveler
Posted 9 Sep 2024
It's a newly remodeled property that’s clean and quiet with access to lots of dining and shopping. They send you a form to fill out through text before you arrive, which allows you to check in. I liked the keyless entry, a pin and your room number are included in a welcome text after you talk to the front desk. The room was nice, big TV on the wall, plenty of lighting, and good water pressure. My only caveat is, if you’re going to present yourself as a nice quality establishment, please PLEASE consider supplying better toilet paper.
Comment from Hotel Management
10 Sep 2024 by The Block, Hotel Management
Thank you for sharing your detailed feedback! We’re glad you appreciated the remodeled property, convenient location, and the keyless entry system. We’ve noted your suggestion about the toilet paper and will take it into consideration as we continue to enhance our guest experience.
by A verified traveler
Posted 8 Sep 2024
The Block's location was so convenient. It was clean & comfortable & the decor was BEAUTIFUL. We will definitely stay again.
Comment from Hotel Management
8 Sep 2024 by CJ , Hotel Management
Thank you Kristi. We are very pleased to hear you enjoyed your time with us. We look forward to seeing you again on your next visit.
