Ratings based on 836 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Nasty dirty place .put me on the 3rd floor and the elevator was out.
Comment from Hotel Management
15 Jan 2025 by Sharma RediResponse Specialist, Hotel Management
Dear Preston, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios & Suites by Red Roof Bentonville. I am sorry your stay fell short of your expectations due to the cleanliness of our hotel and the broken elevator. It is our goal to provide a clean and comfortable stay for all our guests, so I sincerely apologize for any inconvenience caused. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,SharmaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Dec 2024
Very subpar.
Comment from Hotel Management
9 Jan 2025 by Sharma RediResponse Specialist, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios & Suites by Red Roof Bentonville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that our hotel was not being up to your standards, resulting in a 1/5 score. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,SharmaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Dec 2024
This was the worst place I have ever stayed, and I can handle motel 6. We cancelled the rest of our week stay and they promised to reimburse us, then lied and kept our refund. The place was gross.
Comment from Hotel Management
24 Dec 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Staci,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the place and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Nov 2024
Property was dirty. When I arrived in my room. I noticed blood was on the bed. I was in a forst floor room at geound level and the wondow lock was broken open so the window was not secured. The refrigerator was stained with food and dirt. The bathroom had water damage and mold on the walls. I checkes out immediately and still have not gotten a refund. The room was dosgusting and unsafe.
Comment from Hotel Management
19 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Joshua,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios & Suites Bentonville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the possible mold encounter, the uncleanliness of the property and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Barbie, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios & Suites by Red Roof Bentonville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Nicole,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites Bentonville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
No breakfast or vending
Comment from Hotel Management
16 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Pamela. The staff and I at the HOMETOWNE STUDIOS & SUITES BENTONVILLE appreciate your 3/5 score. However, you indicated that the lack of breakfast and vending hindered your experience. As it relates to breakfast, there are restaurants close by. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Nov 2024
My room was below standard
Comment from Hotel Management
18 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios & Suites Bentonville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room not being as expected. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Nov 2024
We booked through Expedia and part of the process we booked a room Non Smoking. I arrived with my wife, 4 month old and 7 year old at 11:00 PM or so. We got our key and went to our room. The floor our room was stank of heavy smoke, our bed was disheveled, and sheets were everywhere with trash in the trash cans. Room was not ready for our arrival. Understanding that mistakes happen and someone must have just not read the rules on smoking, we went downstairs and got another room that was said to be cleaned and ready. I gave my wife the key and then I went to the car to get the rest of our stuff. My wife calls me and states that there is hair all over the bed and the room is even smelling of smoke. I went and spoke with the front desk again. In this conversation found out that the floor we were on is a smoking floor. After confronting with the fact that we were not told this I informed the property that I could not stay with my kids in a smoking floor and that we had specifically requested a non smoking area and no one called us to let us know that this was not available. We booked our room a week in advance and no one told us this was not available. Now after speaking with the manager we are only being refunded the one night. I feel this is wrong and this is the reason why I am drafting this review. Please be careful in booking this property because they will not make things fully right. Although we appreciate the one night refund, I feel we deserve a full refund of our stay.
Comment from Hotel Management
7 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Anna,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios & Suites Bentonville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the room, the unpleasant odor in the room and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. At Red Roof we strive to deliver a clean, comfortable and value-based stay to all guest, so it was disheartened to read that this was not met during your visit with us. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Oct 2024
Will not be visiting again
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Hello Emily, I am disheartened to see you did not enjoy your stay. We strive for 100% guest satisfaction and hope to have another chance at giving you the stay you deserve. We hope to see you in the near future, may your travels bring you back to the area.
