Ratings based on 64 Verified Reviews

3.4 out of 5
68% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 16 Dec 2021
We liked its location in the lush greenery surroundings.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Dec 2021 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Sep 2019 on Hotels
2 out of 5
by A verified traveler

Poor service ,poor hotel image

Posted 4 Mar 2019 on Hotels
Food is not good , hotel environment is poor maintained, even villa toilet door has bad lock.
Comment from Hotel Management
12 Apr 2019 by Guest Relation Manager, Hotel Management
Dear Fong, Thank you for spending your time to write a review of your stay at the ēRYAbySURIA Hot Spring Bentong. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We would like to apologize on behalf of our team for the inconvenience caused regarding the issue of cleanliness room, services and food was not meet your expectation and would like to inform you that each issue has been taken into account seriously. Please be assured that issue of cleanliness room, services and food was not meet your expectation has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From ēRYAbySURIA Bentong.
4 out of 5
by A verified traveler

Posted 10 Feb 2019
Breakfast need improve. Very bad taste
4 out of 5
by A verified traveler

Posted 10 Feb 2019
Hot pool with jakuzi
4 out of 5
by A verified traveler from Ampang, my

Posted 3 Feb 2019
It was a nice place for family to escape from busy town. Hotel surrounding is clean except at night got lots of insect on the floor & wall outside room. They opene 24 hours fie hot spring pool whuch is ver convinience for guest. Got book corner to read, traditional & board games for guest to play. Pillow seem old stuff which recomanded to change a new for comfort of staff. Guest need to bring their own toothpaste & tooth brush. Staff there are very friendly.
2 out of 5
by A verified traveler

Posted 6 Nov 2018
Comment from Hotel Management
16 Nov 2018 by Recreation & Guest Service Executive, Hotel Management
Dear Anonymous, Thank you for your feedback. We are happy you enjoyed your stay with us and have taken your comments on board. We are always looking at improving our services and shall take your suggestions on board. It would be a pleasure to welcome you again and hope to see you in the future. If there any issues, please inform us to aknowledge the issue to be improved for the future.
2 out of 5
by A verified traveler

Remote location on unlit road

Posted 28 Aug 2018 on Hotels
Needs maintenance and cleaning. Hallways are revolting.
Comment from Hotel Management
30 Aug 2018 by Guest Service Executive, Hotel Management
Dear Guest, Thank you for the valuable feedback following your stay with us. We continuously strive to enhance our service and are disappointed to hear that your expectations were not met on this occasion. Please be assured that your comments have been taken into account and will be used to continue upgrading our services and facilities. We do hope we will be given the opportunity to host you again in the future. Warmest regards.
3 out of 5
by A verified traveler

Nice enough

Posted 12 Apr 2018 on Hotels
Nice enough place to stay, but basic. Nice pool(s) and location. Good value, and a decent little cafeteria. Probably best value for families.
Comment from Hotel Management
14 Apr 2018 by Guest Service Executive, Hotel Management
Dear Francis J, Thank you for taking the time to write us a review and for your positive comments and compliments. We are delighted to hear of your wonderful experience with us and how the facilities and comforts provided met your expectations. On behalf of the eRYAbySURIA Hot Spring Bentong team, we would like to express our gratitude for your feedback and compliments. We hope to see you again soon! Kind regards
Back to Hotel Details Showing Reviews 1 - 10 of 64 Next