Ratings based on 461 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
The property is newer and fairly decent for the price. The location is good. The staff was not attentive. I asked for a few things for the room and was met without help. There was trash in our floor for 3 days out in the hallway by a few different rooms and no one ever came to remove it.
Comment from Hotel Management
11 Nov 2024 by Jaci, Hotel Management
Dear James,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites BENTON HARBOR - ST. JOSEPH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 30 Sep 2024
The front desk staff were very helpful throughout our stay! They helped us create an IHG membership so we have extra perks for future stays, like early check in and late check out. The facility and room was very clean and the continental breakfast had a ton of options, including to-go food if you needed to hit the road right away. Highly recommend!!
by A verified traveler
Posted 25 Sep 2024
Staff was very friendly and helpful, the free breakfast wasn't just waffles different options every day, and was surprised they had food options in the evening on Monday Tuesday and Wednesday included
Comment from Hotel Management
26 Sep 2024 by Jaci, Hotel Management
Dear Peter,Thank you for taking the time to tell us about your experience at Staybridge Suites BENTON HARBOR - ST. JOSEPH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 16 Sep 2024
The room kind of smelled like smoke and there was a used empty water bottle in the room. So cleaning could have been better but overall the room was pretty good!
by A verified traveler from calumet city
Posted 10 Sep 2024
Clean.
Comment from Hotel Management
10 Sep 2024 by Jaci, Hotel Management
Dear tera,Thank you for taking the time to tell us about your experience at Staybridge Suites BENTON HARBOR - ST. JOSEPH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 3 Sep 2024
It's a fine hotel for the cost, but they were clearly understaffed. The breakfast room had garbage piling up so badly it was gross, they didn't respond to requests and now I can't even get anybody to answer the phone to get a shirt I left there sent to me.
There are two very similar hotels right next to them. I will try those next time to see if they have better service
by A verified traveler
Posted 3 Sep 2024
Such a disappointment. Told staff the air conditioning wasn’t working. Staff said there’s nothing he could do after calling his manager. Told the manager the next morning about the situation and she said he never called her. After the manager found out about the situation, she didn’t do anything to help. So our family of 4 just continued boil in the room after 3 attempts of asking for help. The morning after we even saw some beg bugs on the bed. 😒 Our family always stayed there when we visited Benton Harbor but never again!
by A verified traveler
Posted 1 Sep 2024
Clean and breakfast had plenty options, stay was helpful and kind
Comment from Hotel Management
1 Sep 2024 by Jaci, Hotel Management
Dear Karen,Thank you for taking the time to tell us about your experience at Staybridge Suites BENTON HARBOR - ST. JOSEPH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
