Ratings based on 918 Verified Reviews
2.6 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Nice and quiet safe environment
Comment from Hotel Management
21 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Sachel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BENTON HARBOR - ST JOSEPH. At Red Roof we are thrilled to read that you had a nice, quiet safe environment. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
Quiet
Comment from Hotel Management
21 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear William,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BENTON HARBOR - ST JOSEPH. At Red Roof we are thrilled to read that you were pleased with quietness. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Nov 2024
bugs in bathroom and pop machine don’t take dollar bills
by A verified traveler
Posted 11 Nov 2024
The quietness the housekeepers they were awesome
Comment from Hotel Management
14 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN BENTON HARBOR - ST JOSEPH. Sachel, I am happy to hear that you found our housekeeping staff to be awesome and you were pleased with the quietness of our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sachel, and can't wait to see you back at Red Roof soon, where we can continue to offer you an awesome stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Nov 2024
Room was dirty, floor not vaccumed , gnats flying around , smelled heavy lysol spary smell.
Door to room didnt feel like it was safe , rooms were run down and not properly upkept .
by A verified traveler from Keene
Posted 31 Oct 2024
Comment from Hotel Management
15 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Sean,The staff at the Red Roof Inn Benton Harbor - St Joseph and I appreciate you taking the time out of your busy day to share your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 27 Oct 2024
We moved to six different rooms:
1. The first room had no heat.
2. The second, third and fourth rooms were not accessible with our key or the master key.
3. The third room had no heat
4. The person at the front desk was rude and left work without finding us a sixth room.
5. Another person finally got us in a room that the key worked as well as the heat.
Comment from Hotel Management
5 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Candias,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Benton Harbor - St Joseph. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the issues with multiple rooms and your encounter with staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Oct 2024
Love the staff...they were awesome and informative too..
Comment from Hotel Management
18 Oct 2024 by Kellie, Hotel Management
Thank you for taking the time to rate your stay with us. We appreciate your business and hope that you will join us again in the future should your travels bring you to the area.
by A verified traveler
Posted 14 Oct 2024
5 attempts to get a TV remote to work. Shower drain had a massive amount of hair in drain. Sketchy guy in back I had to keep walking by. He kept saying Aliens were chasing him. Hotel ran down. 1st time I have ever gave a bad review.
Comment from Hotel Management
14 Oct 2024 by Kellie, Hotel Management
Thank you for taking the time to rate your stay with us. It was not the remote issue, we had several rooms that were having issues with the Dish Network. I do apologize for the inconvenience. In regards to the individual that you encounterred, I wish that you would have notified the front desk. We would have had him removed from the property. I hope that in the future you will consider giving us another try. I apologize for your inconvenience you encountered.
by A verified traveler
Posted 30 Sep 2024
Was very very dirty had to hange rooms because found bugs and dirty the next room 138 was no bugs but still not really clean but toughed it out 2 days the fridge was unplugged and not working great !
Comment from Hotel Management
2 Oct 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Yuno,I appreciate you sharing your feedback following your stay at the Red Roof Inn Benton Harbor - St Joseph. I was saddened to read your stay fell short of expectations due to the insects you reported, the issues you had when trying to get in the room, the fridge in the second room not working well and the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
