Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Team Paradise, Hotel Management
Grant, Thank you for the great review! We hope to see you again soon...
by A verified traveler from Chapel Hill
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by The Hotel Vervana Team, Hotel Management
Hi Winfield, thank you for your review, we hope to see you on your next trip!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by The Hotel Vervana Team, Hotel Management
Hi Andres, Thank you so much for your feedback. We hope to host you again soon.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by The Hotel Vervana Team, Hotel Management
Hello Susan, Thank you for the review, we hope to see you again soon.
by A verified traveler
Posted 27 Oct 2024
The room was very clean and bright. They are finishing up a renovation so only a portion of the hotel was open. It location is close to all the downtown attractions.
Comment from Hotel Management
28 Oct 2024 by The Hotel Vervana Team, Hotel Management
Hi Jack, Thank you for the review. We hope to see you on your next trip!
by A verified traveler
Posted 21 Oct 2024
Melinda did our check in and stayed a few extra moments to hand off our key. Which was extra nice as we didn’t know that there was no staff on site between 7 pm and 9 am and were arriving about 7 pm. She had great dinner suggestions as well. Overall a great experience.
Comment from Hotel Management
22 Oct 2024 by The Hotel Vervana Team, Hotel Management
James, it’s wonderful to hear that Melinda made your check-in experience so pleasant! It sounds like she went above and beyond to ensure you felt welcomed and well-informed. We are delighted to hear that you had a great experience overall and hope you come back to visit us again in the future!
by A verified traveler
Posted 21 Oct 2024
The television in our room for the time we were there was not working at all. After speaking with the gentleman in the office who personally came to our room in check it, advised us to contact Expedia for a refund.
Comment from Hotel Management
21 Oct 2024 by The Hotel Vervana Team, Hotel Management
Thank you for your feedback. We apologize for the inconvenience caused by the non-functional television during your stay. We understand how important this amenity is for our guests. Our team is addressing this issue to prevent future occurrences. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 20 Oct 2024
Peaceful
Comment from Hotel Management
20 Oct 2024 by The Hotel Vervana Team, Hotel Management
Thank you for your feedback. We’re glad you found our hotel peaceful. We strive to improve and hope to provide an even better experience on your next visit.
by A verified traveler
Posted 18 Oct 2024
Very clean and quiet
Comment from Hotel Management
18 Oct 2024 by The Hotel Vervana Team, Hotel Management
Hello Kate, Thank you so much for the great review! See you next time!!!
by A verified traveler
Posted 18 Oct 2024
Great place to stay, close to the shops and restaurants of the town. Spacious room. No complaints.
Comment from Hotel Management
18 Oct 2024 by The Hotel Vervana Team, Hotel Management
Natalia, Thank you for the review. We hope to see you again soon.
