Ratings based on 170 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2023
We loved the view. It overlooked the 9-hole golf course with hundreds of trees and the sounds of the birds and night animal noises were lovely. The nearby skyline of Benidorm Poniente Beach and the far-off Skyline of Levante Beach were very dramatic. There is striking architecture which is even better viewed at night. The apartment was spacious tidy and functional and the TV also had BBC and ITV channels. The aircon was very efficient, necessary, after the long walk up the hill in 30-degree heat.
There is a good deal of building work going on directly behind the apartment block which is noisy and dusty. It is a similar block to the 6 blocks surrounding the area and we don't think it will be completed before the end of September 2024. The nearest mini supermarket is at the bottom of the hill and considering it is a self-catering holiday, the transporting of groceries is a consideration either by taxi or carrying them back up the hill, a 15-minute walk to the apartments.
Comment from Hotel Management
16 Oct 2023 by Ona Benidorm Poniente, Hotel Management
Hola Steven, gracias por tomarte un momento para compartir tu experiencia.Estamos encantados de saber que disfrutó de la vista, del apartamento espacioso y funcional y del eficiente aire acondicionado. Es genial que también hayas apreciado los canales de televisión. ¡Nos encanta ofrecer una estancia cómoda a nuestros huéspedes! Entendemos que la construcción en curso y la ubicación de la colina podrían haber causado algunos inconvenientes durante su estadía. Lamentamos las molestias causadas por los trabajos de construcción, que están fuera de nuestro control. En cuanto a la compra de comestibles, recomendamos utilizar el transporte público cercano para que sea más fácil llevar la compra de vuelta al apartamento. ¡Esperamos que estas sugerencias te ayuden en tu próxima visita!Nos encantaría darle la bienvenida nuevamente en el futuro. Cuidarse,Ona Benidorm Poniente
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
3 Oct 2023 by Ona Benidorm Poniente, Hotel Management
Hi there Neil,It's such a pleasure to read this wonderful feedback. Thanks so much!We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.It would be a pleasure to welcome you again.Cheers,Ona Benidorm Poniente
by A verified traveler
Posted 27 Aug 2023
Booked 2 single beds however was told we was in a double bed room that was final no choice and still not received our deposit back despite being told a few days would avoid this place
Comment from Hotel Management
4 Sep 2023 by Ona Benidorm Poniente, Hotel Management
Hi Rhys,Thanks for taking the time to share your experience with us.We're glad to hear that you found the room cleanliness up to your standards.However, we're sorry to hear about the bed situation. Our apartments have a mix of double and single beds, and we try our best to accommodate preferences, but sometimes it's not possible due to high occupancy. As for the deposit refund, all deposits we have taken have been returned. If you haven't received it yet, please feel free to reach out to us and we'll look into it for you.We hope you'll give us another chance to make your stay better next time. Cheers!Ona Benidorm Poniente
by A verified traveler
Posted 2 Apr 2023
The appartment was lovely and plenty of room it was well set out for disabled people. Nice area and quiet. Although if your not walker then it is a bit out of the way to ammenties there is a supermarket and a couple of restaurants 15 mins walk and a 30 min walk to the beach depending on ability to walk. So if you want to stay close to all then book more for benidorm. Or hire a car. To travel would stay there again but will be more prepared next till and get some scooters. Only stayed a few day self catering. Deffo got a work out and step count in lol 😂
Comment from Hotel Management
26 Jun 2023 by Ona Benidorm Poniente, Hotel Management
Hi Leanne,We appreciate you taking the time to let us know what you thought of your recent stay.We're delighted to hear that you found our apartment lovely and spacious and that you enjoyed the quiet area we're located in.We understand that the distance to amenities and the beach might be a bit far for some guests, especially if walking is a challenge. Our location is indeed 1 km from Poniente Beach and 1.9 km from the city center, with some shops, bars, and restaurants nearby. We appreciate your suggestion to hire a car or scooters for easier access to the surrounding attractions. We'll definitely keep that in mind for future guests who might have similar concerns.I hope that we have the pleasure of seeing you on a future visit.Take care,Ona Benidorm Poniente
by A verified traveler
Posted 28 Feb 2023
Great view looking at a golf course, nice friendly and helpful staff
Comment from Hotel Management
6 Nov 2023 by Ona Benidorm Poniente, Hotel Management
Hey Steven! Your kind words are music to our ears. Thanks for the rave review.We're thrilled to hear that you enjoyed the golf course view and found our staff to be friendly and helpful. Our location near golf courses, shops, bars, and restaurants is definitely a plus for our guests. We hope you had a chance to explore the area and make the most of your stay!The entire team look forward to welcoming you back on a future trip.All the best,Ona Benidorm Poniente
by A verified traveler
Posted 30 Jun 2021
Nice & clean hotel. On budget and 20 mins from the beach.
Comment from Hotel Management
15 Jul 2021 by recepcion, Hotel Management
Good morning,
Thsnks to share your opinion and we are glad that your stay lived up to your expectations. Best regards
by A verified traveler from Enkhuizen
Posted 3 Jan 2020
It was a very nice apartment, close to Benidorm center, friendly employees, helpful and everything a visitor needs was done the way it should.
Comment from Hotel Management
16 Feb 2020 by Poniente, Hotel Management
Good afternoon,
We are pleased to know that our establishment and the different services have been to your expectations. We hope to see you very soon for future stays with us.Best regards
by A verified traveler
Basic
Posted 2 Jan 2020 on HotelsThis place is very basic ...no atmosphere and over priced ..its much further away from the beach than stated.no shops or anything around ecerywgere is a taxi ride if u dont have a car ..full of oap s ..
Comment from Hotel Management
16 Feb 2020 by Poniente, Hotel Management
Good afternoon,
We are sorry to read that your stay was not to your liking because the complex is located in a residential area and there are no shops or bars around. Tell them that we have another complex in the center of Benidorm with shops and restaurants around for future reservations.Best reagrds
by A verified traveler
Posted 2 Dec 2019 on Hotels
We stayed 2 nights and was made very comfortable.
by A verified traveler
Posted 20 Sep 2019 on Hotels
