Ratings based on 299 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Ideally located easy to get around everywhere hotel very nice as I have stayed you on many occasions. However I was disappointed in the mornings with the breakfast as there is no chef to do an omelette for you
by A verified traveler
Posted 21 Nov 2024
This is the first time at this hotel could not fault it and would go again.
Just a little gesture would be to have a couple of bottles of water on arrival in the fridge.
by A verified traveler
Posted 20 Nov 2024
Having stayed here 3 times this year unfortunately the hotel has slipped in its standards.
We tried to order food in the foyer bar at 4.50pm and was told that we have now changed time for closing from 7.pm to 5pm as of today.
I said it is only 4.50pm not 5pm yet and was just told “l tell you we closed”
Even reception said that I was right but said they could not do anything.
However, I certainly can as I have been coming here for many years but will never return again.
Great way to lose customers!
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 27 Oct 2024
Service was excellent. Most definately return again.
Comment from Hotel Management
28 Oct 2024 by The Management, Hotel Management
Dear Eleanor, dear guest:Thank you very much for your feedback amd high score.Best wishes.
by A verified traveler
Posted 13 Oct 2024
All staff were very accommodating
Comment from Hotel Management
16 Oct 2024 by The Management, Hotel Management
Dear Annette,Thank you very much for your feedback and high score.Best wishes.
by A verified traveler
Posted 29 Aug 2024 on Hotels
Lovely clean hotel, rooms we're spotlessly clean and the food was very good, the staff were ok but didn't smile much.
However the main pool was a little bit small for me and check in was a bit slow.
Comment from Hotel Management
29 Aug 2024 by The Management, Hotel Management
Dear Gareth, dear guest:Thank you very much for your feedback and good scoring.We hope to have you back soon.Have a nice end of summer.Best wishes
by A verified traveler
Posted 27 Aug 2024 on Hotels
Booked well in advance for a suite, for our 50th wedding anniversary, arrived at the Presiddente, and told .that we could not get a suite until 2 days later 14/08/2024. At that time my wife and I were not happy, the wife she wanted to go to another hotel.We were offered a pool view room, to see if we liked it. On Tuesday 13/08/2024 when. We came back to the room, there was a bottle of chilled wine a small box of chocolates, and a lett.er of apology, which surprised us. We did not tell them it was our anniversity. We were content with the room. We were very pleased with the all round service, from all staff at the Presidente. Many thanks Derrick and Helen
Comment from Hotel Management
29 Aug 2024 by The Management, Hotel Management
Dear Derrick and Helen,We are glad to know that despite a bad start you are happy and satisfied.We are sorry about what happened and we hope to see you again soon.Have a nice end of the summer.Best wishes,
by A verified traveler
Posted 27 Aug 2024
Everything staff excellent
Comment from Hotel Management
27 Aug 2024 by The Management, Hotel Management
Dear Stephen, dear guest.Thank you very much for your high score.We hope to have you back soon.Best wishes.
by A verified traveler
Posted 26 Aug 2024
Everything
Comment from Hotel Management
26 Aug 2024 by The Management, Hotel Management
Dear Daniel, dear guest.Thank you very much for your high score.Best wishes.
