Ratings based on 321 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Rooms not ready on arrival, had to wait 90mins for rooms. Even though we had paid in advance some 3 months before we had to pay a room deposit for room took 4 days to get the deposits back from hotel and still waiting on 2 rooms . Very disappointing and frustrating
Comment from Hotel Management
25 Nov 2024 by Rossana -Guest Experience Manager , Hotel Management
We are very sorry for the inconvenience suffered, we know that a pardon will not change everything. We hope that in the near future you will give us the opportunity to make amends for our mistakes. We look forward to seeing you soon!Best regards,
by A verified traveler from Arlington
Posted 5 Nov 2024
Very good situation
2 minutes from shopping and beach
Comment from Hotel Management
7 Nov 2024 by Rossana -Guest Experience Manager , Hotel Management
Thank you for sharing your wonderful review with us. The bar is set very high and we couldn't be prouder that you think so. The satisfaction of our guests is our main objective and receiving such outstanding reviews as the ones you kindly leave us confirms that we are on the right track. We will continue to work along these lines with the hope that every guest who visits us will feel at home with us. Come back soon, our city is always worth a visit!Best regards
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Rossana -Guest Experience Manager , Hotel Management
Dear Troy,Thank you very much for choosing us and letting us know what you thought of your stay with us. There is nothing more satisfying than knowing that we have managed to offer you the best holidays. Don't forget that we are at your disposal 23h. Don't hesitate to come back!Yours sincerely,
by A verified traveler
Posted 30 Sep 2024
N/A
Comment from Hotel Management
23 Oct 2024 by Rossana -Guest Experience Manager , Hotel Management
Apreciada Amanda, Muchas gracias por elegirnos y hacernos saber tu opinión sobre la estancia con nosotros. No hay nada mas satisfactorio que saber que hemos logrado ofrecerte las mejores vacaciones. No olvides que estamos las 23h a tu disposición. No tardes en volver!Atentamente,
by A verified traveler
Posted 27 Sep 2024
Good location. We had a comfortable and quiet room even though it was by the lift.
Convenient to walk to the old town and the beach
Comment from Hotel Management
27 Sep 2024 by Rossana -Guest Experience Manager , Hotel Management
Thank you very much for sharing this great review with us and other potential travellers. The whole team works hard every day to provide a great stay and we are honoured to know that we have achieved this. What is great for us is to be able to count on the trust of customers like you! Once again, thank you and we hope to have the opportunity to welcome you back next time. Until then, we look forward to welcoming you with open arms and the best of our smiles.
by A verified traveler
Posted 8 Sep 2024
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Comment from Hotel Management
13 Sep 2024 by Rossana -Guest Experience Manager , Hotel Management
Dear Thomas,Thank you very much for taking the time to share your excellent feedback on this platform. What is really great for us is to be able to count on the trust of customers like you! Our main goal is your satisfaction, to create unique memories and to offer a hosting service that meets all your expectations. We look forward to welcoming you back to what you can consider your second home in Benidorm for many years.
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
5 Sep 2024 by Rossana -Guest Experience Manager , Hotel Management
Thank you very much for sharing this great review with us and other potential travellers. The whole team strives every day to provide an excellent stay and we are honoured to know that we have succeeded in doing so. What is excellent for us is to be able to count on the trust of guests like you!Once again, thank you and we hope to have the opportunity to welcome you back next time. Until then, we look forward to welcoming you with open arms and the best of our smiles.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Rossana -Guest Experience Manager , Hotel Management
Dear Peter, We would like to thank you for sharing your review of your recent experience at our hotel. We are delighted to hear that you enjoyed your stay with us and thank you for your kind recommendation. The whole team works very hard to ensure that we provide a high quality service and a different and memorable experience. We look forward to welcoming you back on many more occasions. Until then we look forward to welcoming you with open arms! Kind regards,
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Rossana -Guest Experience Manager , Hotel Management
Dear Janette, Thank you very much for sharing your review with us. We are delighted that you were able to enjoy your stay with us overall. Likewise, we would love to know what we could have done differently to make your stay perfect so that we can, through your impressions, improve for the future. We hope to continue to be an option for you on your next visits to Benidorm. I remain at your disposal. Best regards,
by A verified traveler
Posted 8 Aug 2024
No parking available.. had to pay extra parking on another location
Comment from Hotel Management
8 Aug 2024 by Rossana -Guest Experience Manager , Hotel Management
Dear Juan , We greatly appreciate your review after your stay with us. We sincerely regret that we did not live up to your expectations. Please note that due to the high demand and the limited number of parking spaces we have, we do not accept reservations for parking spaces. We believe that this is a fair and coherent measure given the high season we are in. We hope that you will give us another opportunity to come back to us and offer you the best of stays. I remain at your entire disposal. Yours sincerely,
