Ratings based on 174 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024
by A verified traveler
Posted 27 Jul 2024
Property was very clean and tidy, good breakfast offerings and staff very friendly, particularly on checkout with a luggage room available and the hotel arranged a taxi for us.
by A verified traveler from Las Vegas
Posted 4 Jul 2024
by A verified traveler
Bad Overnight
Posted 2 Jun 2024 on HotelsBooked a 3 person room as it had a double bed, more money, but the bed important. When we arrived we were given a room with single beds? When queried, we were told that we were allocated a room for 2 people. Would not refund the difference. Thankfully Hotel.com gave us a voucher, they tried so much with the hotel, to no avsil
by A verified traveler
Posted 27 Apr 2024
It was clean, a aff was very polite and helpful.
by A verified traveler
Posted 9 Oct 2023
The Hotel was dated and upkeep was low. The overall cleanliness of the common areas werent too bad, but there were times were the floors and hallways would stink due to the water they used to clean the floors.
I had two rooms, one of them smelled like mold and was very moist. Had maintenance come to look at the temp and he cleaned out the air conditioner which had black sludge pouring out from the inside...meaning we were breathing in mold spores. The balcony door wouldnt lock and needed fixing as well.
The room still stunk like mold and asked a second time to have the room switched. The hotel basically did not want to give us a new room and said the maintenance guy would have to have a look at it again...but they never sent the maintenance person. Very unaccommodating!!
After booking 8 nights, we left after 4 and went to another hotel.
Comment from Hotel Management
8 Nov 2023 by Hotel manager, Hotel Management
We are sorry the hotel did not meet your expectations. Unfortunately there is not always availability to change rooms and meet your preferences. Kind regards,
by A verified traveler
Posted 28 Sep 2023
Pool no shallow end. Bar service very haphazard. Food generally not as good as we have had elsewhere and not very imaginative .
We had a great upgrade to our room which was splendid.Hotel full of young Canadian girl footballers not ideal and at times seemed like the Marie Celeste
Comment from Hotel Management
2 Oct 2023 by Hotel manager, Hotel Management
Thank you for staying with us, we are sorry the restaurant did not meet your expectations. Kind regards,
by A verified traveler
Posted 19 Sep 2022 on Hotels
Comment from Hotel Management
24 Oct 2022 by Hotel Intur Bonaire, Hotel Management
Dear Nick,Thank you very much for your wonderful evaluation. We are glad that you enjoyed your stay.Cheers
by A verified traveler
Posted 10 Sep 2022 on CheapTickets
This hotel has everything anyone could possibly need. We had the best time at the Intur Bonaire and in Benicassim
Comment from Hotel Management
24 Oct 2022 by Hotel Intur Bonaire, Hotel Management
Hola Jorge,Muchas gracias por su magnífica valoración. Nos alegramos de que disfrutara de su estancia.SaludosHello Jorge,Thank you very much for your wonderful evaluation. We are glad that you enjoyed your stay.Cheers
by A verified traveler
Poor experience overall, not 4 star!
Posted 28 Aug 2022 on HotelsThe floors of the room was very dirty and there was a trail of ants through the room when we arrived. The toilet did not flush and we had to lift the lid off to flush it. When it did flush it would run for hours. The hairdryer unit was not secured to the wall and the unit with the holder fell off when trying to use it. There was no fan in the bathroom which resulted in the whole room being humid. I scraped someone’s gum off the bathroom floor. Breakfast was poor with cold coffee and either overcooked or undercooked items. It was difficult to find a place to eat at breakfast and we often had to find our own utensils, place settings and glasses. When we found glasses there was no juice or water left. There are better places to stay in the area and the hotel should do better!
Comment from Hotel Management
24 Oct 2022 by Hotel Intur Bonaire, Hotel Management
Dear Michael,Thank you very much for sharing your experience. We are sorry that your stay was not as satisfactory as we would have liked. We hope that in the future you will contact us to discuss the incidents you may have had and give us another opportunity to offer you a better experience. Kind regards
