Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from apex
Posted 21 Jun 2024
Beautiful hotel stayed one night! Far from things but casino is literally across the highway! Would love to stay and expore more
Comment from Hotel Management
25 Jun 2024 by Daniel Fernández - Guest Experience Coordinator, Hotel Management
Dear Catherine,Thank you for the time taken to share your experience of staying with us.We're thrilled to hear that you found our hotel beautiful and were impressed by the cleanliness, condition, and service. It's great that you enjoyed the proximity to the casino, a popular spot just across the highway. While our location is a bit removed from the city center, we hope the tranquility contributed to a restful stay.We hope to welcome you back. Best wishes,Daniel Fernández - Guest Experience Coordinator
by A verified traveler from La Jolla
Posted 17 Jun 2024
Great value for this hotel that is midway between the city center and the airport. All the amenities you want, generously sized rooms and a comfy bed. Perfect for our one-night stay.
Comment from Hotel Management
20 Jun 2024 by Daniel Fernández - Guest Experience Coordinator, Hotel Management
Dear Nancy,We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted to hear that the size and comfort of our rooms met your expectations, providing a restful haven for your stay. It's also wonderful to know that our range of amenities contributed to the value of your visit. Our dedication to service culture is reflected in your satisfaction with the service received, and we're glad that our team's efforts have resonated with you.It would be our pleasure to have you return on another occasion. Very best wishes,Daniel Fernández - Guest Experience Coordinator
by A verified traveler from Fayetteville Ny
Posted 10 Jun 2024
by A verified traveler from Wimauma
Posted 5 Jun 2024
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 19 May 2024
Well located with a short metro ride into the centre (The metro station is at the end of the street). Found the staff to be unhelpful and that as guests, we were treated like we were an inconvenience to them.
There are some really great dining options within a couple of minutes walk from the hotel.
Comment from Hotel Management
21 May 2024 by Ray García, Guest Experience Manager - Meliá Valen, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We're delighted to hear that our hotel's location and proximity to excellent dining options enhanced your stay. Our commitment to offering a premium room experience is reflected in the cleanliness you've highlighted, and we take pride in the condition of our facilities. However, it concerns us to learn about your perception of our service culture. Our team strives to treat every guest with the utmost respect and attentiveness, and we apologize if we fell short in delivering this during your visit. Rest assured, we are dedicated to providing a welcoming atmosphere where every guest feels valued.We hope to welcome you back. Best wishes,Ray García, Guest Experience Manager - Meliá Valencia
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 10 May 2024
Clean and pleasant hotel. Away from the busy centre of Valencia
Comment from Hotel Management
11 May 2024 by Ray García, Guest Experience Manager - Meliá Valen, Hotel Management
Dear Sir,Thank you for sharing your experience with us.We are delighted to hear that you appreciated the cleanliness and tranquil ambiance of our hotel, away from the hustle and bustle of Valencia's center. It's wonderful to know that our service and room amenities contributed positively to your stay. Our team strives to deliver a premium room experience, and your satisfaction is a testament to our service culture. We hope you had the chance to enjoy the gastronomic experiences at our Socarrat Restaurant or the signature cocktails at Varsovia.We are looking forward to welcoming you again. All the best!Ray García, Guest Experience Manager - Meliá Valencia
by A verified traveler
Posted 8 May 2024
AC wasn't working at all and I asked two times to solve the problem no action taken
Comment from Hotel Management
10 May 2024 by Ray García, Guest Experience Manager - Meliá Valen, Hotel Management
Dear Sir, Thank you for taking the time to share your review.We regret to hear about the challenges you faced with the air conditioning during your stay; rest assured that our team is dedicated to ensuring the comfort and satisfaction of our guests. While our accommodations boast a high standard of air conditioning availability, as noted in the context, we apologize that this was not reflected in your room experience. We value your input on cleanliness, hotel condition, service, and room amenities, and we strive to provide a high-quality environment that aligns with our service culture.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Ray García, Guest Experience Manager - Meliá Valencia
