Ratings based on 49 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Feb 2024 on Hotels
Close to the airport is an advantage but room was not good
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 3 Dec 2023
by A verified traveler
Never ever again
Posted 17 Nov 2023 on HotelsI called up to 10 times to be collect from the airport, was no answer and when they responded they said they will call me back! Never did, I had to call Uber to get to the hotel ok that’s no problem, at the reception very bad service one of the concierge keeps staring at me I I was scared and and comfortable to stay in this hotel
by A verified traveler
Posted 23 Oct 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Vipin, Hotel Management
Dear Guest,Thank you for your review.It is a pleasure to know that you had a pleasant experience during your recent stay with us, while our team did extend the genuine hospitality and made you feel special. Please know that I have shared your encouraging feedback with them, to ensure proper recognition goes around.We look forward to welcoming you back to the Shivas Gateway Bengaluru. Kind Regards,Vipin VDirector of Revenue
by A verified traveler
Posted 2 Sep 2023
Had to call the front desk to get AC working. Had no remote
Only one towel, that too had smell
Very cheap on channel availability for TV. Please make sports channels and other popular chanels available
Courteous staff but get professional on the amenities for the price you charge
Comment from Hotel Management
15 Oct 2023 by Vipin , Hotel Management
DeaTanmoy,Thanks so much for your feedback.We regret that your overall experience was not up to your expectations.We take all guest comments very seriously, and we will definitely address this with the team to ensure we work on improvements in these areas. Please be assured that your valuable comments have been taken on board, and we sincerely apologize for any disappointment caused.Thank you once again for taking the time to provide us with both your positive and constructive feedback on your recent stay, and we sincerely hope that we will have the opportunity to welcome you back again as our guest.Kind Regards,Vipin VDirector Of Revenue
by A verified traveler
Posted 14 Jun 2023
Great and helpful staff. They allowed us to check in really late and gave us an extra bed at 3am
Comment from Hotel Management
19 Jul 2023 by Vipin , Hotel Management
Dear Randall,Thank you! I am truly grateful that you took the time to share with me your feedback.It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done.Please let me know if I can ever be of assistance in the future.All the best,Vipin VDirector Of Revenue
by A verified traveler
Posted 3 May 2023
Shivas gateway is located close to the airport.
Rooms are average. Transport tovthe airport was overpriced.
Comment from Hotel Management
3 May 2023 by Bidhen , Hotel Management
Dear GuestThanks so much for your feedback.We regret that your overall experience was not up to your expectations.We take all guest comments very seriously, and we will definitely address this with the team to ensure we work on improvements in these areas. Please be assured that your valuable comments have been taken on board and we sincerely do apologize for any disappointment caused.Thank you once again for taking the time to provide us with both your positive as well as constructive feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest.Warm Regards,BidhenAsst- Front office Manager
by A verified traveler from Modesto
Posted 23 Jan 2023
Comment from Hotel Management
15 Mar 2023 by Vipin , Hotel Management
Dear Kiran,Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can.If you’re traveling to Bangalore again soon, don’t hesitate to call us.Thank you.Vipin VDirector Of Revenue
by A verified traveler
Posted 2 Dec 2022
