Ratings based on 270 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Shangri-La Bengaluru, Hotel Management
Dear Mr. Ravi,Thank you for visiting Shangri-La and sharing your generous review. We are delighted to receive your compliments and look forward to welcoming you again.Warm regards,Shangri-La Bengaluru
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Shangri-La Bengaluru, Hotel Management
Dear Sir,Thank you for visiting Shangri-La and sharing your generous review. We are delighted to receive your compliments and look forward to welcoming you again.Warm regards,Shangri-La Bengaluru
by A verified traveler
Posted 8 Jul 2024
Decorations are good. Food was good.
Comment from Hotel Management
6 Aug 2024 by Shangri-La Bengaluru, Hotel Management
Dear Ms.Uma,Thank you for visiting Shangri-La and sharing your generous review. We are delighted to receive your compliments and look forward to welcoming you again.Warm regards,Shangri-La Bengaluru
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
6 Aug 2024 by Shangri-La Bengaluru, Hotel Management
Dear Sir,Thank you for visiting Shangri-La and sharing your generous review. We are delighted to receive your compliments and look forward to welcoming you again.Warm regards,Shangri-La Bengaluru
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Shangri-La Bengaluru, Hotel Management
Dear Sir,Thank you for visiting Shangri-La and sharing your generous review. We are delighted to receive your compliments and look forward to welcoming you again.Warm regards,Shangri-La Bengaluru
by A verified traveler
Posted 10 May 2024 on Hotels
by A verified traveler
Posted 9 May 2024 on Hotels
by A verified traveler
Posted 28 Apr 2024 on Hotels
by A verified traveler
Best in Class Staff & Accommodations!
Posted 25 Mar 2024 on HotelsThi is BY FAR the best hotel experience I have had in my many visits to Bengaluru and other cities in India. The front desk staff is EXCELLENT. The property is beautiful and very flexible for meetings and events. I had an event in the Saffron restaurant and the Service Staff and food was exceptional. I am so grateful for the extra care and kindness I received. Thanks you all for such a beautiful & stress free experience!
Comment from Hotel Management
6 Aug 2024 by Shangri-La Bengaluru, Hotel Management
Dear Ms. Anita,Thank you for visiting Shangri-La and sharing your generous review. We are delighted to receive your compliments and look forward to welcoming you again.Warm regards,Shangri-La Bengaluru
by A verified traveler
Posted 13 Feb 2024
We stayed 2 nights at the property with our 1 year old. From the moment we stepped out of the car we received near perfect service. The staff from the reception, restaurant to the club lounge were always attentive, accommodating to our needs an made sure we were comfortable at all times. The room was also clean and very comfortable, and the food was absolutely delicious.
I want to make special mention of a few staff members that made our stay an especially happy one - Dharini from the front desk checked us in and suggested an upgrade to the club floor. She personally escorted us to the rooms so we can view them and choose and we ended up opting for the upgrade which we do not regret. She was always there to help us and even organized food for our child when we arrived. We were also served by Shikha at the Horizon Lounge who catered for our every need including providing kid friendly options during cocktail hour. Ravichandra from the housekeeping department also made sure our room was always comfortable and fully stocked. He even helped bring our bags down himself when he could have called for the porter - this is GOOD service!
Very rarely do I write positive reviews but our stay at the hotel has convinced us to visit Bangalore just for the hotel. We will be sure to be back very soon. Thank you to your amazing staff!
