Ratings based on 93 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from palo alto
Posted 12 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Sandeep Johri, Hotel Management
Dear Sunil,Thank you for your perfect 5 out of 5 rating on Expedia! We are thrilled to know that you had an excellent stay at Novotel Bengaluru Outer Ring Road.Your positive feedback is a great source of motivation for our team as we strive to deliver exceptional experiences to all our guests.We look forward to welcoming you back for another outstanding stay in the near future!Warm regards,Sandeep JohriGeneral ManagerNovotel Bengaluru Outer Ring Road
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
23 Dec 2024 by Sandeep Johri, Hotel Management
Dear Pani Vinay,Thank you for your perfect 5 out of 5 rating on Expedia! We’re delighted to know that you had an exceptional stay at Novotel Bengaluru Outer Ring Road.Your kind feedback encourages our team to continue delivering top-notch experiences to all our guests. We truly appreciate your support and look forward to welcoming you back for another fantastic stay.Warm regards,Sandeep JohriGeneral ManagerNovotel Bengaluru Outer Ring Road
by A verified traveler
Posted 19 May 2024 on Hotels
Comment from Hotel Management
3 Jun 2024 by Sandeep Johri, Hotel Management
Dear Arun,Thank you for taking the time to tell us about your experience at the Novotel Bengaluru Outer Ring Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sandeep JohriGeneral ManagerNovotel Bengaluru Outer Ring Road
by A verified traveler from Oberursel
Posted 28 Jan 2023
Descent hotel to stay in Bangalore
Comment from Hotel Management
23 Dec 2024 by Sandeep Johri, Hotel Management
Dear Sunghoon,Thank you for your perfect 5 out of 5 rating on Expedia! We are thrilled to hear that you had an excellent experience at Novotel Bengaluru Outer Ring Road.Your positive feedback means a lot to us, and we are grateful for your support. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Sandeep JohriGeneral ManagerNovotel Bengaluru Outer Ring Road
by A verified traveler from Herndon
Posted 31 Dec 2022
Comment from Hotel Management
23 Dec 2024 by Sandeep Johri, Hotel Management
Dear Venkatesh,Thank you for sharing your feedback and rating us 3 out of 5 on Expedia. We appreciate your valuable input.We regret that your experience at Novotel Bengaluru Outer Ring Road did not fully meet your expectations. Please feel free to share any specific suggestions or areas where you feel we could improve, as we are always looking to enhance our guest experience.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,Sandeep JohriGeneral ManagerNovotel Bengaluru Outer Ring Road
by A verified traveler
Posted 25 Sep 2022
1. For got welcome letter with QR code for room service
2. When the QR code is used, you land on a page where room service menu is nearly impossible to find. It’s at least 4 clicks while it should be 1 click
3. The work chair is the most un-ergonomic chair ever made by man. It’s designed to damage your back.
4. The bathroom fitting were leaky and flooded the place with water.
5. One person who came from room service tightened the fitting and said he would send someone to mop up the water. This person never arrived. After waiting for 12 hours, and calling repeatedly for some help, someone finally cleaned it up the next day
6. The storage space doors are designed to confuse you. Either the left or right door will open, but both look alike, so you have to guess each time. Stupidest design ever.
7. When I asked to speak to the manager of the hotel, they said he is busy and that he will call back, but he never did.
8. I am sorry I can’t remember the 20 other things that were wrong. This is just a sample.
9. I will never stay here again.
10. I will make every effort possible to save as many people as possible from the torture of a stay at this place.
Comment from Hotel Management
23 Dec 2024 by Sandeep Johri, Hotel Management
Dear Guha Athreya,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay at Novotel Bengaluru Outer Ring Road. It’s clear that we fell short of providing the high standards of service that we strive for, and we deeply regret the inconvenience caused.We take your concerns seriously, especially regarding the room service process, the work chair, and the maintenance issues. Please rest assured that we will address these points with the relevant teams to ensure that improvements are made.We also apologize for the lack of follow-up after your room service request and the delay in speaking with our management. This is certainly not the experience we want for our guests.We truly value your feedback as it helps us identify areas where we can improve. While we regret that we didn’t meet your expectations during your stay, we hope you’ll give us another opportunity in the future to provide the level of service that we are known for.Warm regards,Sandeep JohriGeneral ManagerNovotel Bengaluru Outer Ring Road
by A verified traveler
Terrible service
Posted 11 Jul 2022 on HotelsHorrible and inconsistent service despite of being a high end hotel.
1) no one picks phone when i tried to call concierge several times. Finally i had to walk down and tell them each time
2) i tried to extend my stay and the staff (Naveen) had no clue to help me with it
3) i tried to use the premier lounge and sadly they could not verify if im a premier member . The staff is lousy and not helpful at all
Comment from Hotel Management
23 Dec 2024 by Sandeep Johri, Hotel Management
Dear Guest,Thank you for sharing your feedback regarding your recent stay at Novotel Bengaluru Outer Ring Road. We sincerely apologize for the disappointing service you experienced. It’s clear that we did not meet the standards you expected, and for that, we deeply regret the inconvenience caused.We take your concerns about the unresponsiveness of our concierge, the lack of assistance with extending your stay, and the issues with verifying your premier membership seriously. These are areas where we will be working with the team to ensure that such lapses do not happen in the future.We truly value your feedback and will make every effort to improve our services. We hope you’ll consider giving us another opportunity to provide you with the high level of service we are known for.Warm regards,Sandeep JohriGeneral ManagerNovotel Bengaluru Outer Ring Road
by A verified traveler
Posted 13 Apr 2022 on Hotels
Customer service is too bad. They see claims 5 star hotel and their service is less than 2 star hotel.
Comment from Hotel Management
18 May 2022 by Maverik Mukerji, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience at the Novotel Bengaluru Outer Ring Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Maverik Mukerji
General Manager Delegate
Novotel Bengaluru Outer Ring Road
by A verified traveler
Nice place to stay on ORR
Posted 19 Dec 2021 on HotelsWe were driving through Bangalore and had chosen this place to spend the night. We were checked in at about 2am. The front office was efficient and courteous. We had requested for an extra bed, which was not provided. But, given the time of the day, we decided to manage with the couch in the room for our son. The sticker in the room said it was sanitized. We were given a late check out as well. Breakfast was nice! The Outer Ring Road is in bad shape due to the metro construction. Else, the stay was comfortable
Comment from Hotel Management
23 Dec 2024 by Sandeep Johri, Hotel Management
Dear Guest,Thank you for sharing your feedback about your stay at Novotel Bengaluru Outer Ring Road. We’re pleased to hear that you had a comfortable stay and appreciated our efficient and courteous front office team.We apologize for the missing extra bed, and we understand how inconvenient that must have been, especially given the late hour. We’ll work with the team to ensure that such requests are promptly addressed in the future.It’s great to know that you enjoyed breakfast and were able to take advantage of a late check-out. We hope the road conditions didn't affect your overall experience too much.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Warm regards,Sandeep JohriGeneral ManagerNovotel Bengaluru Outer Ring Road
by A verified traveler
Posted 10 Dec 2021 on Hotels
Amazing experience.
Comfortable stay
Clean and tidy
Comment from Hotel Management
23 Dec 2024 by Sandeep Johri, Hotel Management
Dear guest,Thank you for your perfect 10 out of 10 rating on Hotels.com! We’re thrilled to hear that you had an amazing experience and that your stay was both comfortable and tidy.Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.Warm regards,Sandeep JohriGeneral ManagerNovotel Bengaluru Outer Ring Road
