Ratings based on 377 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Amandeep Kaur, Hotel Management
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
by A verified traveler
Posted 30 Sep 2024
Complimentary snacks were very tasty
Comment from Hotel Management
1 Oct 2024 by Amandeep Kaur, Hotel Management
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
by A verified traveler from Somerset
Posted 2 Sep 2024
Give for dogs . Everything is wrong here from staff , cleanliness. Especially food can’t believe this is ITC .
Comment from Hotel Management
12 Sep 2024 by Amandeep Kaur, Hotel Management
Dear Mr. Srikanth,Thank you for such a constructive review of your stay at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Our ultimate endeavor is to make our guests comfortable with the best culinary offerings and its rather unfortunate that we haven't succeeded in meeting your expectations of brand ITC Hotels. My sincere apologies for the reported inconvenience. Request you to drop me a mail at Amandeep.kaur@itchotels.in with your coordinates and the details of your feedback so I can address this better. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
by A verified traveler
Posted 21 Aug 2024
Great exoerience
Comment from Hotel Management
22 Aug 2024 by Amandeep Kaur, Hotel Management
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Amandeep Kaur, Hotel Management
Dear (Guest Name),Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Amandeep Kaur, Hotel Management
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Amandeep Kaur, Hotel Management
Dear Guest,Many thanks for posting such a wonderful and detailed appraisal of your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I will definitely pass on your kind words of appreciation to the team and ensure they get recognized in view of the fact that you made a special mention of them. Thank you once again and it would be our absolute pleasure to welcome you back to ITC Gardenia.Warm Regards, Amandeep Kaur General Manager ITC Gardenia Bengaluru
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Amandeep Kaur, Hotel Management
Dear Guest,Many thanks for posting such a wonderful and detailed appraisal of your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I will definitely pass on your kind words of appreciation to the team and ensure they get recognized in view of the fact that you made a special mention of them. Thank you once again and it would be our absolute pleasure to welcome you back to ITC Gardenia.Warm Regards, Amandeep Kaur General Manager ITC Gardenia Bengaluru
by A verified traveler
Overall good experience
Posted 20 Jul 2024 on HotelsVisited for business reasons.
Need little upgrade in telephone services and electric safe.
Comment from Hotel Management
22 Jul 2024 by Amandeep Kaur, Hotel Management
Option 1Dear Guest,Many thanks for posting such a wonderful and detailed appraisal of your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I will definitely pass on your kind words of appreciation to the team and ensure they get recognized in view of the fact that you made a special mention of them.I have made a note of your feedback and corrective actions have been implemented as pertinent Thank you once again and it would be our absolute pleasure to welcome you back to ITC Gardenia.Warm Regards, Amandeep Kaur General Manager ITC Gardenia Bengaluru
by A verified traveler
Posted 16 Jul 2024
Property needs some updates. The staff is not well trained. Many items on in room dining menu are not available. Service in restaurants is slow and sloppy. Restaurant options are limited
Comment from Hotel Management
19 Jul 2024 by Amandeep Kaur, Hotel Management
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
