Ratings based on 49 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2022
Horrendous service. You have to call repeatedly to get anything done. Being polite gets you hostile and aggressive responses. It’s the oddest thing. There are plenty of staff members who are polite and well mannered. But the manager has horrible decorum. He refuses to have conversations about any disputes. He’s ready to take money, but will not provide promised services.
The rest of the staff, like the cleaning crew do a great job, but the sheets are awful. The shower is awful. The amenities are awful. The infrastructure of the hotel is awful. But the low level staff do a great job with what they are given. I’ve stayed in Bangalore plenty, pick a different hotel.
Comment from Hotel Management
29 Jun 2022 by Shenoy, Hotel Management
Dear Sir,
GREETINGS...
You have posted a negative feedback just because we asked for relevant identity documents [which you were not ready to give] and stopped some illegal activity before hand which is not permitted as per our policy. Also you have left the hotel without paying some charges. I request Expedia to note the same and ban such guests.
Rest readers can understand.
Thank you
by A verified traveler
Perfectly adequate
Posted 16 Apr 2019 on HotelsLovely little hotel, if a bit dated. The beds were a bit hard, but it met our needs for the night.
Recommended
for Personal Eventby A verified traveler
Good hotel, but needs to smarten up
Posted 31 Jan 2018 on HotelsThe check in was amazingly slow. I made a couple of comments via hotels.com and the management responded immediatly. They still need to improve their procedures to make things smooter.
The wifi leaves a lot to be desired. A lengthy procedure to got on-line, which requires an Indian mobile phone number, followed by further log-ins on the second day (new voucher). This only wifi access point that worked was not on the list the hotel provides
I had to ask for things like extra coffee supplies, and toilet paper. These were provided quickly
The hotel is clean, but dowdy. While the floor is cleaned daily, there are marks on the walls which have clearly been there for months, or more likely years.
The hallways and restaurant area could also do with fresh paint and more lighting.
This is a decent hotel, but it could easily be changed to a very good one
Comment from Hotel Management
8 Feb 2018 by Nagaprasad Shenoy, Hotel Management
Dear Mr. Leopold,
Greetings from Hotel Bangalore Gate !!
We regret to learn about the inconvenience that you had to face during your recent stay with us. We want to assure you that the experience you had is not reflective of our regular service standards and has greatly concerned us.
We do regret the inconvenience caused during your stay and assure you we will look into the loopholes wherever possible.
It is the feedback from esteemed guest like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.
Warm regards,
K Nagaprasad Shenoy
on behalf of entire team at Hotel Bangalore Gate
by Gokul from Erode
Good
Posted 21 Jul 2015 on HotelsGreat breakfast....best hotel to stay in Gandhinagar area
Comment from Hotel Management
26 Sep 2015 by Shenoy, Hotel Management
Dear Mr.Gokul,
It was a pleasure hosting you. We are overwhelmed by you comments & rating of our Hotel & breakfast.
We welcome you again on your next visit to Bangalore.
Warm regards
by Adithya from Cochin
Very Pleasant Stay
Posted 10 Jan 2015 on HotelsIt was worth my money. Nice location. Good complimentary buffet. Overall it was a very pleasant experience.
Comment from Hotel Management
11 Apr 2015 by Shenoy, Hotel Management
Dear Mr.Adithya,
GREETINGS!!!!!
We are overwhelmed with your review and are pleased to know we lived up to your expectation. We welcome you back again to stay with us next time you are in Bengaluru.
Regards,
K Nagaprasad Shenoy
On behalf of my entire team.
by A verified traveler from Hertfordshire UK
Simple hotel but fairly basic in a busy area
Posted 1 Dec 2014
Pros: Breakfast
Cons: Bathroom facilities.
Location: Near bus station and main road, very noisy.
Looks much better in the photo on the website than in real life. Room was fairly basic but comfortable; bathroom a little too basic. Breakfast quite tasty and plentiful. Just a bit too noisy and slightly scruffy to recommend.There are plenty of other choices
Recommended
for Everyoneby A verified traveler from rkaluva
Need to improve the facilities.maintenance
Posted 24 Aug 2014To campare with the rate facilities very poor.morning breakfast ok.
Recommended
for Everyoneby A verified traveler
Many small insects in the room
Posted 3 Jul 2014There were many insects in the room. Also in the picture room size looked big but it was bit smaller.
But tge food and room service was really good.
by subbu
Not worth of money
Posted 5 May 2014Location is good, but you get cockroaches and Mosquitos as bonus, fan and a/c are so noisy we requested for a room change they did it but we see cockroaches in that new room. I called reception asking for a mosquito coil no respone
by A verified traveler
