Ratings based on 131 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
Nice pool
Comment from Hotel Management
28 Dec 2024 by Vinayak Patnekar , Hotel Management
Dear Francis, Namaste from Fairfield by Marriott Goa Benaulim! Thank you for taking the time to leave us a review. It's a delight to hear you enjoyed our pool. It is indeed one of the largest pools in South Goa. We do hope we left you with some amazing memories and look forward to creating some more on your next stay with us! Sincerely, Vinayak Patnekar General Manager
by A verified traveler
Posted 25 Nov 2024
The property was decent. However the staff were trying to nickel and dime everything. Staff was also confused on policies for dining for children. We were told at check in that children eat free. First day at breakfast, the staff only billed us for adults. Next day, they billed us for kids too. When I enquired on policy, they seemed confused, no one seemed to know what the answer was not even management! There was no written policy on our agreement nor of the hotel. It really put a damper on everything.
Comment from Hotel Management
9 Dec 2024 by Vinayak Patnekar, Hotel Management
Dear Jasmindar, Namaste from Fairfield by Marriott Goa Benaulim! Thank you for sharing your review with us, and for bringing the staff issues to our notice. Your review has helped us in investigating and taking action on the same. We apologize for the inconvenience caused by the lack of knowledge of our staff with regards to the policy. Trainings will be provided in order to ensure this does not repeat. We hope this incident does not put a damper on your views of our property. Our team surely tries their best to ensure each guest is respected and comfortable with us. Hence we look forward to an opportunity to host you again for a much improved stay. Sincerely, Vinayak Patnekar General Manager
by A verified traveler
Posted 24 Nov 2024
Beautiful, service was excellent, food was amazing. Attended a wedding here and it was stunning
by A verified traveler
Posted 8 Nov 2024
Great property....
by A verified traveler
Posted 7 Sep 2024
Staff and services provided were friendly and welcoming. Rooms are clean with decent amenities, and a nice strong air con.
Highlight was the hotel's affordable room service and bar options, had an amazing 4 days of stay.
Comment from Hotel Management
10 Dec 2024 by Vinayak Patnekar, General Manager , Hotel Management
Dear Chi Hang, Warm greetings from Fairfield by Marriott Goa Benaulim! Thank you for your kind review! We're happy you had a fantastic four-day stay, enjoying our pleasant service, clean rooms, and the comfort of a powerful air conditioning system. It's great to hear that our room service and bar selections enhanced your stay. We look forward to having you back for another unforgettable visit.
by A verified traveler
Posted 12 Aug 2024
To be very honest the stay with Courtyard by Marriott was the best in comparison to Fairfield. The staff was cold, culturally was unclean, late night meals, cocktail options were limited, water was on door floor, the staff needs to be more trained and vigilant to the information provided.
Comment from Hotel Management
17 Aug 2024 by Vinayak Patnekar, General Manager, Hotel Management
Dear Arvind, Namaste from Fairfield by Marriott Goa Benaulim! All feedback we receive is valuable to us as it helps us understand what our guests like and dislike. I apologize for the inconveniences caused, including the staff’s demeanor, cleanliness, late-night meal options, limited cocktail choices and wet floors. Please know that your feedback is taken seriously, and these concerns are already discussed with our team to ensure this does not repeat. Thank you for bringing these issues to our notice. This is definitely not the standard we hold and we hope you give us another opportunity to enhance your stay in the future.
by A verified traveler
Posted 10 Aug 2024
Good things: pool, safe in room, spa service is good. Dinning- food is good.
Bad: no hand towel provided had to call them 2-4 times. Bug spatters throughout room. Mosquitoes were biting us at night. Had to squeeze the soap bottles very hard. Toilet tissues were not provided and had to be asked twice for the same. Sanitary conditions throughout this property are poor with ton of mosquitoes.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Good stay, good food
by A verified traveler
Posted 24 Jul 2024
I am regular and stay there often.
It's good property
by A verified traveler
Posted 29 Jun 2024
Staff at all locations of the hotel including house keeping was courteous and helpful.
