Ratings based on 76 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Had a great stay! Hotel staff is great, nice pool, plenty of areas to lounge around, love the beach access and food options at the beach shacks. Room was large and really nice. Few kinks with some stuff in the room - hot water taking a while to flow out of the shower, room phone making sounds and disturbing sleep.
by A verified traveler
Posted 1 Sep 2024
Staff were great, room conditions are not great. Crumbling ceilings, water leaks, dirty carpet , peeling wall paints etc. Definitely not 5 star as listed per Expedia.
Comment from Hotel Management
2 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Mr. Natya, Your feedback is valuable to us, and we are genuinely concerned to hear about the issues you encountered during your stay. Rest assured that we will address the concerns about room maintenance and cleanliness with our housekeeping and maintenance teams to ensure that our accommodations are immaculate and up to the mark for every guest. We understand the importance of a comfortable and well-maintained environment when traveling, and we are committed to improving these aspects of our guest experience. If you're willing to give us another chance, we'd appreciate the opportunity to provide you with the quality stay you expect and deserve. Please consider getting in touch with our guest relations manager to discuss your experience further and to make arrangements for a future visit where we can demonstrate our commitment to your comfort and satisfaction. Best Regards,Sanjana PednekarGuest Relations Manager
by A verified traveler
Posted 15 Jun 2024 on Hotels
Great resort. Food is a major concern.
Comment from Hotel Management
5 Jul 2024 by Guest Relations Manager, Hotel Management
Dear Mr. Harry,Greetings!!! We appreciate your feedback on our resort and are delighted to hear that you found it to be great. It is concerning to hear, however, that our food did not meet your expectations. Providing excellent dining experiences is a cornerstone of our service, and it's clear we've missed the mark for you. We take all comments seriously and will discuss your feedback with our culinary team for review and improvement. We're continuously working to enhance our menu offerings and hope to have the chance to impress you with our improvements during a future visit. Your insights are invaluable to us in our ongoing efforts to provide guests with a memorable and enjoyable experience. Best Regards,Sanjana PednekarGuest Relations Manager
by A verified traveler
Posted 14 May 2024
Excellent service
Comment from Hotel Management
22 May 2024 by Guest Relations Manager, Hotel Management
Dear Mr. Riken, Greetings!!! We're thrilled to hear that you had an excellent service experience with us! Your positive feedback is greatly appreciated and it motivates our team to continue delivering high-quality service. If there's anything more we can do for you in the future, please let us know. Your satisfaction is our top priority and we look forward to serving you again. Best Regards.Sanjana Pednekar Guest Relations Manager
by A verified traveler
Posted 18 Feb 2024
Not bad. Skip the room with private pool and butler. Private pool is a filthy bug cocktail. The butler is a phone number who doesn't answer. Kind of a waste.
Comment from Hotel Management
23 Feb 2024 by Rooms Division Manager, Hotel Management
Dear Mr.Justin, We truly value your feedback and are disheartened to hear about the issues you've encountered with the private pool and butler service. Cleanliness and attentive service are top priorities for us, and we sincerely regret that we didn't meet your expectations in these areas. Your experience will be shared with our housekeeping and guest services teams to address and improve upon these concerns. We assure you that the situations you described are not reflective of our standards. Should you choose to stay with us again, we are committed to demonstrate the high quality of service and hospitality we are known for. We hope to have another opportunity to better serve you in the future. Best Regards,Mayur SharmaRooms Division Manager
by A verified traveler
Posted 15 Jan 2024 on Hotels
i would never stay or recommend this resort to anyone -
There were broken tiles in both adult and children pool The pool towels were torn and threads hanging out
The service at the pool was non existence
The breakfast service was slow and not organised
Tables-at breakfast were dirty
Comment from Hotel Management
23 Jan 2024 by Rooms division manager, Hotel Management
Dear Guest, Greetings! We understand your dissatisfaction and sincerely apologize for the subpar experience you had with our services. We aim to achieve exceptional services, and it's disappointing to learn that we fell short. Your feedback is essential in our quest for improvement and we express deep regret for any inconvenience we may have caused you. We can assure you that your experience is not the norm; we are horrified that we didn't meet your expectations.Thank you for patronizing us and we look forward to serving you better in the future.Regards,Mayur SharmaRooms division manager
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Rooms division manager, Hotel Management
Dear geetanjali, Greetings! Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Regards,Mayur SharmaRooms division manager
by A verified traveler
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
5 Jan 2024 by Rooms Division Manager, Hotel Management
Dear Guest,Greetings! Thank you for taking the time to rate our product and service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kind Regards,Mayur SharmaRooms Division Manager
by A verified traveler
Posted 10 Dec 2023
lovely hotel, beautiful clean beach
Comment from Hotel Management
12 Jan 2024 by Rooms Division Manager, Hotel Management
Dear Prashant, Greetings! We're delighted that you enjoyed your stay at our hotel and the cleanliness of our beach! We take great pride in maintaining the natural beauty of our surroundings for our guests to experience and enjoy. It is wonderful to read that you could appreciate these efforts. Please consider our hotel for your future vacations; we'd be thrilled to have you back to provide you another memorable stay. Kind Regards,Mayur SharmaRooms Division Manager
by A verified traveler
Posted 9 Dec 2023
I paid for a high end room and property and did not receive the service I had expected. My room came with a butler, but I guess they don’t know what a butler is because a butler never showed up even when asked for one. After asking them to arrange for a taxi they said we can give you a number you will have to contact them yourself. Not being from India, it’s hard to make calls in India from a USA number. They had limited dinning options. One restaurant was under construction. And the one that was open had timings for what they serve at what time. The room I booked was the biggest they had with a proper pool attached. But the lights in the pool area did not work. The private pool was dirty and not clean with still water, which they should have turned on the filter before my arrival since I had pre booked my room a while in advance. They whole stay was kind of a let down unfortunately.
Comment from Hotel Management
26 Jan 2024 by Rooms division manager, Hotel Management
Dear amarjeet, Greetings! We're truly sorry to hear about the inconveniences you faced during your stay. We greatly appreciate your feedback as it gives us the opportunity to further understand where we need improvement. We regret that your experience with our butler service did not meet your expectations. Service is at the core of what we do and we value our customers' comfort over anything else. Your experience has highlighted a key area of service delivery that we would immediately look into. As for arranging taxis, it's apparent that we missed an important opportunity to assist you, one that is crucial given your international status. We're sorry for the disruption and will make sure to arrange direct booking services moving forward. In regards to your comments about our dining options and our one restaurant being under renovation; we sincerely regret if this caused you any inconvenience. As for the pool, you deserve nothing but a well-maintained and cleaned one. We'll pay special attention to the issues you've raised and make sure they're addressed promptly. Your feedback has shed light on significant areas that need improvement. Rest assured, we will do everything in our power to rectify these points. We express sincere regret again, and we hope that we will be able to serve you better in the future. Regards,Mayur SharmaRooms division manager
