Ratings based on 492 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024
Lovely hotel and great location, we went all inclusive and the food was great quality and great variety. Beds are comfortable and rooms are spacious. Really enjoyed our stay :)
Comment from Hotel Management
26 Aug 2024 by Guest Service Manager, Hotel Management
Dear Niamh: Its great to listen that you had a wonderful experience. We hope to see you soon. Kind regards, Guest Service Manager
by A verified traveler
Posted 15 Jun 2024
Been to benalmadeana for the last 22 years first time in a hotel the bali was everything you would expect an more absolutely brilliant came with my son an granddaughter pools were great for kids an adults would highly recommend
Comment from Hotel Management
17 Jun 2024 by Guest Service Manager, Hotel Management
Dear Dawn: thanks for leaving your wonderful rating. It will be a pleasure to welcome you back. Kind regards, Guest Service Manager
by A verified traveler
Great hotel
Posted 5 Jun 2024 on HotelsGreat hotel. Food was lovely, the pools were great for the kids. Could have hosed down the floors around the pools at night. The look a bit grubby but overall it’s a great hotel for the family. Plenty of entertainment on the evening for the family. All inclusive room was fantastic for extra food and drink outside of meal times. Would go again.
Comment from Hotel Management
5 Jun 2024 by Guest Service Manager, Hotel Management
Dear Conor:It is great to hear that you had a fantastic time with us at the Bali hotel.Thank you for taking the time to share all of your thoughts with us, it is always nice to receive positive comments.Best regards,Guest Service Manager
by A verified traveler
Posted 22 Dec 2023
The property is a good 3 star hotel. The superior room was clean, bright, airy and above all, comfortable. The view from the room was also decent. We went all inclusive and had a very good deal so the food and drink options were great for us, but I'd be disappointed had I paid more. Often the lunch/dinner service was limited to around 5 or 6 hot food trays and resulted in large queues forming - yes even in December. There was a large selection of drinks available, though most of which you had to pay for ON TOP of your all inclusive fee which I found very poor. Also, the all inclusive drinks end at 11pm, which was very disappointing as most shows didn't start until 10pm! They advertise their "all in premium" package everywhere - an excellent money making idea to offer the all inclusive package people think they already have but charge them more! If you're thinking of travelling all inclusive I would highly recommend finding a drinks menu and being aware of 11pm cut off before you book!
Overall happy with our stay as we had a very good deal for what we had.
Comment from Hotel Management
27 Dec 2023 by Guest Service Manager, Hotel Management
Dear Daniel: Thanks for your review, we are delighted to know that you had a great time together with us. We really appreciate your satisfaction with the hotel and with the room. Regarding the different types of all-inclusive, I would like to clarify that, currently, there are 3 types of All Inclusive: the basic one, the Premium upgrade (with an improvement in the selection of drinks and the All Inclusive Premium (available from May 1, 2023 and which replaced the previous Premium upgrade).The latter was launched to expand our All Inclusive service and offer our customers a wider selection of drinks and snacks and is applicable on New Premium All Inclusive Reservations confirmed from March 4, 2023. We are sorry for any inconvenience this may have caused you.Hopefully we will see you again in the future. Kind Regards,Guest Service Manager
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
14 Dec 2023 by Guest Service Manager, Hotel Management
Dear Philip: thanks for your rating. Kind regards, Guest Service Manager
by A verified traveler
Posted 30 Nov 2023
Comment from Hotel Management
4 Dec 2023 by Guest Service Manager, Hotel Management
Estimada Ángela,Muchas gracias por su puntuación.Un saludo,Guest Service Manager
by A verified traveler
Posted 13 Nov 2023 on Hotels
Fantastic location , cannot grumble about a thing , shower amazing, food and service amazing
Comment from Hotel Management
13 Nov 2023 by Guest Service Manager, Hotel Management
Dear Wayne,Thanks for your fantastic rating and nice words.It will be a pleasure to welcome again.Guest Service Manager
by A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
10 Nov 2023 by Guest Service Manager, Hotel Management
Dear Paul,Thanks for your wonderful rating.Best regards,Guest Service Manager
by A verified traveler
Posted 7 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Guest Service Manager, Hotel Management
Dear Lynn,Thanks for your fantastic rating.We hope to see you soon,Guest Service Manager
by A verified traveler from Alexandria
Posted 30 Sep 2023
The room was in the renovated section so it was good. The public areas were just ok, typical 3 start hotel not more.
The pool areas were not clean enough and needs allot more cleaning, the floors in those areas were very dirty.
They will charge you for using the safe in the room 3Euro/day. They will charge you 15Euro/day for using the parking.
The food is just ok but nothing fancy.
Overall not bad for the price.
Comment from Hotel Management
2 Oct 2023 by Guest Service Manager, Hotel Management
Dear Hussein, Thank you for your feedback; the opinion of our clients is very important to us in order to find out in which points can be improved. Do not doubt that we will take note of each point that you have mentioned.We are delighted to know that you enjoyed the renovated room.We take this opportunity to thank you for placing your trust in MedPlaya and we hope to host you again, whenever your trips bring you back to Costa del Sol.Guest Service Manager
