Ratings based on 191 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I stayed here for a few nights in November and absolutely loved it. The room was large and clean. The hotel is very nice. The food was REALLY good! Staff were kind and helpful. There was an issue with adjusting my stay that Expedia tried to help with but the hotel did not respond to which is a shame. But regardless of that, I will definitely return.
by A verified traveler
Posted 18 Oct 2024
Did not like the continuous loud music.
Lack of information reception and in room
Onsite shop next to no food products available, we managed to get one carton of fresh milk in a week.
Food very plentiful and great availability. Some not to our palette but understand catering for huge numbers
All staff excellent
Would be great for kids
by A verified traveler
Posted 30 Aug 2024
Rooms are spacious abd this good as we hsve young children.
However,
Food was repetitive and cold most of the time!
Food tasteless all the time, even the freshly babequed meat or fish had no flavouring, just bland
As all-inc we were allowed to have obe dinner at eaither the italianor American restaurant at the hitel, when we attended for our booking, we were treated as if we were cheap skates! Staff has no sense of humour! Sold us an awful bottle of wine, upon tasting the wone tasted cheap and venegary! When we tild him the wine wasnt good, ge rhen admittedhe knew nothing about wines and said he probably shouldn't have recommended. But of course, we had to pay for it.
I then went on to order an additional garlic bread as my 2 year old rrally liked it, I was sloken to in a stern voice that i should be aware anything more than one starter, main amd dessert, i had to pay for any extras! I replied that Iwas aware of this and did ge think after paying £9800 fir a 10 day stay, i couldnt afford a piece of garlic bread? It was after this they returbed with a dessert menu but at that point, I just wanted to leave! He probably noticed their service hadnt been great, and offered for us not to pay for the said garlic bread!🙄.
The phone is the room wasnt working from day one and after numerous reports it was then that it was finally fixed, 2 days before we departed.!
The room walls are paper thin!. We were disturbed until about 330am daily by next door people who were drunk daily.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Dirección Polynesia, Hotel Management
Estimada Tara,Muchas gracias por compatir su valoración, nos alegra saber que disfrutó su estancia y esperamos volver a verle.Un saludo,Dirección Polynesia
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Posted 22 May 2024 on Hotels
We had a lovely stay at the hotel, the food was lovely, cleanliness excellent and staff very helpful. The only few thing that lets it down was the pool area, although there was plenty of sun beds they could not be adjusted and a lot of them are saggy in the middle, the pool area is concreted cracked and in places. The out side of the building needs painting. It just needs a little TLC.
by A verified traveler
Posted 1 May 2024
Food was very poor, staff kept making mistakes and entertainment was very very disappointing
by A verified traveler
Posted 10 Apr 2024
A lovely hotel, we will be back ! Irene the receptionist is really helpful if you have any queries or need any help
by A verified traveler
Posted 9 Apr 2024
Overall the stay at Holiday world village was good.
by A verified traveler
Posted 22 Mar 2024
