Ratings based on 57 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Holiday Hero , Hotel Management
Thank you for your review. We are delighted that you enjoyed your break with us. We hope to see you again soon.
by A verified traveler
Posted 31 Oct 2024
Lovely little park. Plenty for the kids to do.
Park is set on two sites, either side of a road. Road can be tricky to cross.
Otherwise no complaints
Comment from Hotel Management
31 Oct 2024 by Holiday Hero , Hotel Management
Thank you for your review. We are delighted that you enjoyed your break with us. We hope to see you again soon.
by A verified traveler
Posted 5 Oct 2024
Good for the price, but the caravan and facilities could've been cleaner. There was evidence of a dog hair in the carpet and the tops of shelves and light fixtures were very dusty. The heated towel rails in the bathrooms were dirty and clearly haven't been cleaned for a while. The pool seemed nice, but the area around the spiral staircase is absolutely filthy. I mean it is caked in old dirt and grime with bits of discarded swimming equipment that have been there for a very long time. This makes me worry about the rest of the facility and made sure we didn't use it again.
One of the more irritating things was the daylight strength lighting glaring into the caravan windows all night. We have an 18 month and 3 year old that needs pitch black to sleep, so we put tin foil in the windows to block the light and make it close to pitch black as possible. This worked, but it was at our expense. It's also very poor for light pollution and moths to have lights this bright all night. Moths orientate by the moon and will fly in circles around outside lights until they die. This should be changed.
I won't visit Whitecliff bay holiday park nor IOW again.
Comment from Hotel Management
6 Oct 2024 by Holiday Hero , Hotel Management
We're sorry to hear that your break away with us has been anything less than perfect. We appreciate your feedback.
by A verified traveler
No thank you.
Posted 5 Oct 2024 on HotelsThe chalet was tidy but not clean. Toilets were stained and the wardrobes nearest the bathrooms had water marks and mold. The bed was buckled and made a lot of noise and the DVD player didn't work.
You'd expect that for a resort in the middle of nowhere that food would be easily accessible. They open at lunch time and close at 7. Which if you want breakfast you have to go to the nearest town, Where most places are closed or closed down. And if you are eating dinner you will have to buy your own to cook in the chalet.
The entertainment wasn't great, a slightly depressing version of bingo or kids entertainment at nearly 8pm. And the drinks don't make it much easier as they are extortionately priced. It's put my partner and I off returning to the Isle of Wight.
Also do not come to the Isle of Wight without a car!!!! Getting the bus is an absolute pain.
Comment from Hotel Management
6 Oct 2024 by Holiday Hero , Hotel Management
We're sorry to hear that your break away with us has been anything less than perfect. We appreciate your feedback.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Holiday Hero , Hotel Management
Thank you for your review. We are delighted that you enjoyed your break with us. We hope to see you again soon.
by A verified traveler
Posted 21 Sep 2024
Nice location. Mostly quiet apart from the last night when there was a noisy group in a van nearby.
Comment from Hotel Management
22 Sep 2024 by Elle, Hotel Management
Thank you for your review. We are delighted that you enjoyed your break with us and we appreciate your feedback. We hope to see you again soon!
by A verified traveler
Posted 20 Sep 2024
Comfortable beds, good kitchen, dining table and sofa. Tv worked well. Once we moved to a chalet with a walk in shower the bathroom was fine.
However, it was cold, especially in the bedrooms and there were no extra blankets.
It would have been good to have a welcome pack of some sort too, rather than just one sheet of paper with little on it. We hadn't been to the Park before and knew nothing about it.
Food we had in the bar was nice, but having a starter and main course at the same time was more than a little annoying and we ended up not eating the starter!
Comment from Hotel Management
22 Sep 2024 by Holiday Hero , Hotel Management
We're sorry to hear that your break away with us has been anything less than perfect. We appreciate your feedback.
by A verified traveler
Posted 13 Sep 2024 on Hotels
very clean lodge,spotless in fact.Food was good at the bar.
Staff were very friendly.
Comment from Hotel Management
17 Sep 2024 by Holiday Hero , Hotel Management
Thank you for your review. We are delighted that you enjoyed your break with us. We hope to see you again soon.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Holiday Hero , Hotel Management
We're sorry to hear that your break away with us has been anything less than perfect. We appreciate your feedback.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Holiday Hero , Hotel Management
Thank you for your review. We are delighted that you enjoyed your break with us. We hope to see you again soon.
