Ratings based on 328 Verified Reviews
2.6 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Arrived @ 9:30 pm with confirmed reservation. Rudely told by snotty clerk as I walked into lobby “No room”. I said I have a confirmed reservation. He replied “ All rooms sold, your reservation canceled. No offer to assist with another room elsewhere, no apologies, nothing. Ancient two story , exterior room doors, Bates hotel with Criminsl minds overtones! Creepy clerk, No service! Listing on Expedia totally misleading!!!
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Lowell, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with the appropriate team members for review. We strive to provide excellent service and regret any miscommunication. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 Sep 2024
no coffee maker, no hair dryer, filthy, noisy guests, smoke alarm no cover or batteries, 3 tables for breakfast afraid to eat breakfast because of the filth.
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello NEILL, We appreciate your feedback and will share your concerns with our team for review. Your experience does not reflect our usual standard, and we apologize for any inconveniences. Should you need further assistance, please do not hesitate to contact our management team directly.
by A verified traveler
Posted 28 Aug 2024 on Hotels
The room was clean and quiet other people stay here too
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello James,We're pleased to hear you found your room clean and quiet during your stay. We strive to provide a comfortable environment for all our guests. If you have any further feedback or concerns, please feel free to reach out to our management for assistance. Thank you for choosing to stay with us.
by A verified traveler
Posted 9 Aug 2024
The chainsaws were a new low for me
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Hello Robert,We're sorry to hear about the noise disturbances you experienced. Your feedback helps us improve our services for all guests in the future. If you have any further concerns, please don't hesitate to reach out to our management team directly.
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Manager, Hotel Management
Hello chris,We are stirred to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay.
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
5 Aug 2024 by Manager, Hotel Management
Hello Paul, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 21 Jul 2024
I have NEVER been disappointed in a hotel I’ve stayed at before. I usually think of hotels as a little vacation away from home. Usually I enjoy them. Good thing this wasn’t my first hotel experience because I would have NEVER went to a hotel again.
This place is LOUD , sketchy, not the cleanest, I don’t feel safe in this area AT ALL. I’ve stayed at other hotels within Belton - no issues. I figured I might save a buck and see what this one was like.
I will gladly pay HUNDREDS of extra dollars a night to NEVER return to this hotel again.
1. People next door smoking weed in there room coughing so loud and stinking up the entire hotel.
And they WOULD NOT STOP BEING LOUD!!!
2. Broken lamps-
3. Fridge and microwave looked so gross I didn’t even touch them.
4. Outdoors is like a freaking block party once the sun goes down it gets SOO MUCH WORSE ( I would not EVER bring children around here ) … EVER!!!
5. I would LOVE a refund. But that won’t happen. Should have read the reviews - that’s my bad. This place fooled me once- Won’t happen again.
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Hello Meghan, We regret to hear about your disappointment with your recent stay. We take feedback seriously and will address the concerns you've shared with our team. Your safety and comfort are our top priorities, and we strive to provide a pleasant experience for all our guests. Please feel free to reach out to our management team directly to discuss your experience further. Thank you for your understanding.
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Hello Mike, We regret to hear that your stay fell short of expectations. Please reach out to us with any specific feedback you may have so we can address your concerns and improve our services for future guests.
by A verified traveler
Exceeded low expectations- exactly ok
Posted 5 Jul 2024 on HotelsHotel was fine for being cheap. Pool wasn't open, and there really wasn't breakfast. It didn't affect our trip, but posting this in case important to others. Room carpet and fixtures were worn, but clean.
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We appreciate knowing about your experience, including the pool and breakfast. We are glad to hear that the room was clean during your stay. We always aim to improve for our guests' satisfaction.
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Hello William, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there are any areas where we could improve, please don't hesitate to reach out to us directly. Your feedback is valuable in helping us enhance our services for future guests.
