Ratings based on 348 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Would definitely stay agen room was big and clean
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by The Makeney Team, Hotel Management
Thank you for your review, we apologize you wasn’t completely happy with your stay. If there is any feedback on anything we could do to improve this in the future, please don’t hesitate to get in touch.
by A verified traveler
Posted 1 Sep 2024
I have stayed at Makeney Hall five times now which says a lot. This time I was with my dog and also a friend. I booked two rooms which Expedia said were, "in the courtyard (briliant) pet friendly and on the ground floor". Upon arrival, I was told that both rooms were on the first floor. I explained what Expedia said and reception fixed it so my friend would be on the first floor and me and my dog couldl be on the ground floor. Due to this, despited being told that the room would be ready after three, me and my dog's room ended up being ready around 5 p.m.
For us, it was fine but other travellers might have been upset. Also, after enquiring from reception the time for breakfast, we were told that it would be from 7 a.m. as the next day was Monday. We arrived at around 7.40 to be told that as it was a bank holiday it would be starting at 8. Again, not the end of the world but we are reasonable people and some aren't. We had to eat in the beautiful drawing room which is a fair way from the non friendly restaurant. If I had been travelling alone, this would have been a problem. Also, the drawing room was not set up for our breakfast and so I had to strip a table in the restaurant of napkin, knives and forks. Again, bot the end of the world but I thinik that it can make pet owners a bit ostracized. I still love Makeney Hall and will stay again. This is constructive criticism, only I will always recommend this fabulous hotel.
Comment from Hotel Management
16 Oct 2024 by The Makeney Team, Hotel Management
Thank you for your review, we are pleased your stay was enjoyable. we apologise for the minor inconveniences you experienced during your stay. we are working hard with our team to ensure we can make guests stay as enjoyable as possible. we do look forward to welcoming you in the future.
by A verified traveler
Posted 26 Aug 2024
A lovely stay with our dog. Beautiful grounds. Staff were great.
Comment from Hotel Management
26 Aug 2024 by Reception Team, Hotel Management
Hi Joanne,We are happy you enjoyed your staying at Makeney Hall Hotel!Thank you for taking a time to leave a positive review!We hope to see you again!
by A verified traveler
Posted 25 Aug 2024
Lovely building and lots of areas nicely looked after but acommadation areas in courtyard area could do with lick of paint to keep it fresh breakfast is help self good choose if foods and nice thick bacon staff realy nice and helpful would i stay again yes i would
Comment from Hotel Management
16 Oct 2024 by The Makeney Team, Hotel Management
Thank you for your review, we are pleased your stay was enjoyable. we are aware that some of our courtyard rooms are looking alittle tired and we are working on this and giving them abit of a facelift in the near future. We do look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Aug 2024 on Hotels
It was fine, toilet not not great, shower sounded like there were ducks in there and no tv remote, reception didn’t answer to assist
Comment from Hotel Management
16 Oct 2024 by The Makeney Team, Hotel Management
Thank you for your review, we apologize you wasn’t completely happy with your stay. we are working hard on improving rooms in the near future to help make guests stay more comfortable and enjoyable. we do hope you will stay with us again and look forward to welcoming you again in the future.
by A verified traveler
Lovely place and would go back
Posted 12 Aug 2024 on HotelsOnly had a 1 night stay for a local event. Lovely place to stay in private grounds. The building was very nice although the room in the courtyard was slightly dated and basic but clean and comfortable. We took our dog with us and had an evening meal with friends (8 of us) and they gave us our own private room (a meeting room) which was great and perfect for all of us. Bar staff was very helpful and efficient. Would definitely go back if in the area again.
by A verified traveler
Posted 11 Aug 2024 on Hotels
We stayed in Court Yard. Very tired area noises guests late night dogs barking constantly. Worst hotel ever stayed in. Reception not bothered
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Posted 23 Jul 2024
Coffe facilities poor, breakfast minimal, room dirty cobwebs, dust and sink hole was full of dirty gum, chair in bathroom rusty, cobwebs, upstairs up at 6 and loud creaking floors with loud bathroom water most the morning.
