Ratings based on 977 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Too far from city
by A verified traveler
Posted 31 Dec 2024
Excellent hotel and a very professional staff. Gemma and the manager Maria (or Marcia?) went out of their way to make us feel welcome and we were taken care of. The rooms are modern, clean and have an amazing view of the city. This is area L’Hospitalet is about 15 mins away from the Barcelona center so we liked the quiet location plus a quick 15 min ride to the center. It is close to the railway station and airport making it and ideal location. Will definitely come again.
by A verified traveler
Posted 27 Dec 2024
The restaurant menu is very limited for quick meals. Little or no chicken options for non red meat eaters. The elevator does not work until you have to keep hitting the screen and when it comes you don’t know which one it is add you don’t grab it quickly it will leave.
Comment from Hotel Management
30 Dec 2024 by Guest Relations Team, Hotel Management
Dear Guest, Thank you for sharing your comments about your experience with other users.We have taken good note of the points of improvement and I have shared it with my team to work on it.Looking forward to welcome you back soon in a near future.My best regards,
by A verified traveler
Posted 26 Dec 2024
Loved the property/ staff and room. But wouldn't recommend eating onsite... the food wasn't very good.
Comment from Hotel Management
30 Dec 2024 by Guest Relations Team, Hotel Management
Dear Natasha, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. I would like to apologize for the inconvenience caused. I am personally following up on the comment to work on it and try to avoid it happens again.Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,
by A verified traveler
Posted 17 Dec 2024
I loved everything about the Hyatt! It's about 13 minutes from the airport. The staff was very friendly! The food and drinks were good! The whole design of the hotel is beautiful! I just didn't like the cost of parking was $26 per day. I would definitely stay here again!
Comment from Hotel Management
20 Dec 2024 by Guest Relations Team, Hotel Management
Dear Tamika,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. I would like to apologize for the inconvenience caused.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Guest Relations Team, Hotel Management
Dear Justin,We sincerely appreciate your valuable feedback as it helps us to continue improving and offering the best quality service to all our guests.Best Regards,
by A verified traveler
Posted 8 Dec 2024
Really way more than i needed for a short stay, just needed an overnight rather than staying on a bench at the airport which is not an issue for the hotel more of an issue with Expedia.
Comment from Hotel Management
13 Dec 2024 by Guest Relations Team, Hotel Management
Dear Kelly,We sincerely appreciate your valuable feedback as it helps us to continue improving and offering the best quality service to all our guests.Best Regards,
by A verified traveler from Irvine
Posted 8 Dec 2024
Really enjoyed our stay here in Spain, we would definitely stay here again. Room was clean and the bed was comfortable. Staff was very friendly and helpful.
Comment from Hotel Management
13 Dec 2024 by Guest Relations Team, Hotel Management
Dear Ms. Kenneth,We sincerely appreciate your valuable feedback as it helps us to continue improving and offering the best quality service to all our guests. Best Regards,
by A verified traveler
Posted 7 Dec 2024
Clean, great friendly staff, love the surrounding neighborhood. Close to airport
Comment from Hotel Management
13 Dec 2024 by Guest Relations Team, Hotel Management
Dear Kelly, We sincerely appreciate your valuable feedback as it helps us to continue improving and offering the best quality service to all our guests.Best Regards,
by A verified traveler
Posted 5 Dec 2024
I did not like that the rooms, upstairs and downstairs were very warm when we got to our room. I was not able to drop the temp at all that first day. There is no A/C and the thermostat does not show what the temp is! We asked to have another sheet and a blanket because the quilt would be too warm for sleeping. A second sheet was delivered with a second quilt! My wife pulled the quilt out of the duvet and that worked for us. We let the front desk know about the temperature of the room and it was marginally better after. I found it quite difficult to use the elevator and where to swipe the card for security. If I'm on a floor with rooms, my room, I can't understand why I need to use my room key card to just get on an elevator! For the room, I didn't feel it was very comfortable. The lounge couches were not very comfortable. I would have preferred a nice comfortable chair. The stairs to the sleeping area was too steep. It probably would not make it past code in the US. All in all, I asked if the room we had has a one floor equivalent and was told there is. Breakfast was very good and staff wonderful! I would stay at this Hyatt again if the temp could be better controlled.
Comment from Hotel Management
6 Dec 2024 by Guest Relations Team, Hotel Management
Dear Michael, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. I would like to apologize for the inconvenience caused. I am personally following up on the comment to work on it and try to avoid it happens again.Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,
