Ratings based on 209 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2020 on Hotels
Comment from Hotel Management
22 Oct 2020 by Anne Felderman, Front Desk Manager, Hotel Management
Thank you for taking the time to rate our hotel! We appreciate you!
by A verified traveler
Great spot
Posted 13 Oct 2020 on HotelsThis hotel was everything we could expect. Friendly and helpful and very clean. Will return next time in the area.
Comment from Hotel Management
13 Oct 2020 by Anne Felderman, Front Desk Manager, Hotel Management
We're happy to have met your expectations and look forward to having you stay with us again. Bellevue is a beautiful town and is lovely in all seasons!
by A verified traveler
Posted 12 Oct 2020
Comment from Hotel Management
13 Oct 2020 by Anne Felderman, Front Desk Manager, Hotel Management
Thank you for your review!
by A verified traveler
Posted 11 Oct 2020
1. Apparently due to COVID, they determined there’d be no cups, ice bucket, or coffee maker at the room. Yet, on a number of occasions the staff was not consistent with mask wearing? Not exactly sure why you’d removed the coffee maker and
Comment from Hotel Management
12 Oct 2020 by Anne Felderman, Front Desk Manager, Hotel Management
Things were removed from the rooms by order of our parent company, Wyndham. We do not have a mask mandate in Iowa and as you may recall, the table in front of the front desk prevented you from being closer than 6 feet from us. You could have asked for any of those things and we would have gladly gotten them for you. The reason they are not in the room is, if you don't need them (which a lot of folks don't need an iron and ironing board) we don't need to sterilize them with cleaner as we do the counter tops and other things in the room. I'm sorry if you weren't confortable here due to Covid, but we are within our state's guidelines and guests need to make, on an individual basis, the decision to stay or not.
by A verified traveler
Posted 11 Oct 2020 on Hotels
Comment from Hotel Management
13 Oct 2020 by Anne Felderman, Front Desk Manager, Hotel Management
Thank you for your review!
by A verified traveler
Posted 7 Oct 2020 on Hotels
Comment from Hotel Management
19 Oct 2020 by Anne Felderman, Front Desk Manager, Hotel Management
Thank you for taking the time to complete a review and for your high marks! Glad you enjoyed your stay!
by A verified traveler
I would stay again
Posted 7 Sep 2020 on HotelsEverything was fantastic. The service, room and location were everything I could ask for. Staff was very friendly!! When I asked the front desk where I could sit by the River, I was told that hotels.com hadn’t removed the pic of the Restaurant where the seating was yet. I was disappointed as I has planned to do my morning meditation there. They upgraded my room so I could be on the river side and see it from a table in the room. I couldn’t have been happier!
Comment from Hotel Management
8 Sep 2020 by Anne Felderman, Front Desk Manager, Hotel Management
So happy you were satisfied and had a great time! It was nice to speak with you and look forward to you coming back with your friends for the Rodeo next summer!!!
by A verified traveler
Posted 7 Sep 2020
Comment from Hotel Management
13 Oct 2020 by Anne Felderman, Front Desk Manager, Hotel Management
Thank you for reviewing our hotel! We hope to see you again!
by A verified traveler
GREAT STAY AND VIEW!
Posted 7 Sep 2020 on HotelsWe had a wonderful time. We stayed in a suite with a kitchen and while it was very nice and spacious, the room was not equipped with silverware or napkins. The front desk staff was very nice and happy to check us in. They however did not tell us there would be no room service in the midst our stay. There were many trips to the front desk for additional towels and toiletries. They were very accommodating.
Comment from Hotel Management
8 Sep 2020 by Anne Felderman, Front Desk Manager, Hotel Management
Thank you for your kind review of our hotel! We are glad you enjoyed your stay. We apologize for the lack of service in that suite. Covid has changed many things and we have offered in the past. We hope you will come again and visit us!
by A verified traveler from Champion, MI
Posted 6 Sep 2020
The room was very noisy.....wind howling thru the windows and doors. They dont tell you at check in nor is it posted in the room that there is no houskeeping for multiple days stay. Had to go to front desk for fresh towels and toilet paper. The continental breakfast consists of your choice of a pre packaged stale bun, a fruit cup, a carton of milk and a string cheese served in a brown paper bag. The coffee wasnt bad but had to ask them to refill the coffee dispenser. Checked out the pool and hot tub which to my surprise was open. Both needed a good cleaning so i passed on the opportunity. Now I realize that things are done differently during these times of Covid but my impression of the place is that they just got lazy. Didn't see anyone wiping or sanitizing counters or elevator buttons. Not worth the $311 for two nights in my opinion. The good was that the staff was very friendly.
Comment from Hotel Management
8 Sep 2020 by Anne Felderman, Front Desk Manager, Hotel Management
Dear Ken,
Very sorry your stay was less than satisfactory....Covid has, no doubt, made hotel stays not as pleasant. Our breakfast is what is mandated by our brand - everything prepackaged. We try to supply a variety and do buy the pastries weekly, so they should not have been outdated. We also are diligent about cleaning/wiping surfaces down. During a shift, the front/back of the front desk, elevators and coffee station is wipped when someone has been at those stations. We also do them regularly throughout each shift - I'm sorry that you didn't actually see anyone do this but if you would have asked, we would have been happy to show you our check sheet. You should have been told no housekeeping. This, again, is due to Covid. You should have been asked if you WANTED someone to come in your room. Everyone I have asked at check in has said no. As far as the whistling, yes, our building was constructed tight. When there is wind off the river this occurs. I'm not sure if you called the front desk to complain, but generally by adjusting the windows or patio door this can be taken care of. I do hope you'll come stay with us again, when all this Covid has past us and you can enjoy our buffet breakfast and a more pleasant stay.
