Ratings based on 354 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Cozy environment with a wonderful breakfast and wine hour. Very friendly staff too!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Managed Services, Hotel Management
Hi Natalya,Your perfect score means the world to us! A big thank you for choosing Lark Hotels. Come back soon!
by A verified traveler
Posted 7 Nov 2024
This property is a very quaint older home turned into a bed-and-breakfast. We loved the facility and the staff was very nice. The only negative was that unknown to us, our room was on the first floor next to the dining area and parlor meeting rooms and other things so we were woken up by noise very early in the morning. If you were to stay on the second floor, I would give this five stars.
Comment from Hotel Management
21 Nov 2024 by MS, Hotel Management
Hi Susan,Thank you for your feedback! We’re glad you enjoyed the charm of the property and our friendly staff. We’re sorry that noise from the dining area affected your stay. We recommend an upper-floor room next time for a more peaceful experience. We hope you enjoyed exploring Newport and look forward to welcoming you back.
by A verified traveler
Posted 5 Nov 2024
We spent a 3 day weekend at The Cliff Side Hotel— actually a bed and breakfast— a Hilton Hotel property. The house is old, which brings character, but as part of a major hotel company, I had expected it to be in much better state of repair.
We were in the “Garden Suite.” On the Hilton website it looks nice, with carefully cropped and curated images. No images include the entire room to get the full impression. The description of it as a duplex with a stairway to a separate bedroom, and a private entry sounds charming.
The reality is remarkably otherwise. The stairway is an extraordinarily narrow spiral. The entry downstairs, with no key entry, is invariably to satisfy fire code, as this stairway would never be adequate and entry to both levels from outside is necessary, although the downstairs is only accessible by being unlatched from inside.
There are two heating systems, one of which was initially in disrepair. 2 remotes for the tv and cable tv, to add inconvenience, a slow shower drain.
The big issue, however, is the staircase. We were literally trying to avoid going to the bathroom— downstairs— as the bed is upstairs. Downstairs the only seating is behind the stairway—called a library, by virtue of a book case. Not comfortable or communal for sitting. The staircase is narrow, steps are triangular and therefore VERY shallow, with a single handrail for most of the way, and is VERY steep. A risk to avoid, especially if you EVER use the restroom after going to bed.
Comment from Hotel Management
21 Nov 2024 by MS, Hotel Management
Hi Jeffrey, Thank you for your detailed feedback. While we hope you enjoyed your time in Newport, we're sorry to hear that some aspects of your stay didn't meet expectations. We do our best to ensure guests are aware of the Garden Suites unique layout room featuring a historic duplex design, but we'll review our wording to ensure full transparency. We apologize for the issues with heating and the slow shower drain, which were promptly addressed. We appreciate your input and will consider it as we continue to improve our guests' experiences.
by A verified traveler
Posted 26 Oct 2024
This was the perfect place to stay in Newport. It was just far enough outside of the busy downtown area yet walkable to it in the nice fall weather. Being steps away from the cliff walk was great. The staff was so friendly and helpful and the breakfast was delicious. We stayed in the garden suite which had a massive jacuzzi tub with fireplace and tv. We’ll definitely be staying here again!
Comment from Hotel Management
29 Oct 2024 by Managed Services, Hotel Management
Thanks for the awesome review, Meghan! We really appreciate you taking the time to share your experience with us. Cheers!
by A verified traveler
Posted 14 Oct 2024
The Cliffside Inn was magnificent. Exactly what I was hoping for in a New England B&B
Comment from Hotel Management
17 Oct 2024 by Managed Services, Hotel Management
Thanks for the awesome review, Tracy! We really appreciate you taking the time to share your experience with us. Cheers!
by A verified traveler from Walpole
Posted 7 Oct 2024
Wonderful!
Comment from Hotel Management
8 Oct 2024 by Managed Services, Hotel Management
Thanks for the awesome review, James! We really appreciate you taking the time to share your experience with us. Cheers!
by A verified traveler
Posted 1 Oct 2024
Location close to Cliff Walk. Property is lovely and well maintained. Breakfast was delicious. Did find internet access terribly weak; signal kept dropping. Also, the Governor's Suite would greatly benefit from good bedside lighting so that reading in bed would be an option.
Comment from Hotel Management
9 Oct 2024 by Managed Services, Hotel Management
Hello Peggy,We trust you had a great time exploring Newport! We're so glad you enjoyed the property's location and the lovely breakfast! It sounds like you had a relaxing time near the Cliff Walk. We appreciate the feedback about the internet signal and bedside lighting in the Governor's Suite, and we’ll certainly look into both areas for improvement. Thanks for sharing your thoughts, and we hope to welcome you back soon!
by A verified traveler
Posted 28 Sep 2024
Great stay, would certainly recommend!
Comment from Hotel Management
30 Sep 2024 by MS, Hotel Management
Hi Carl,We so appreciate you sharing your experience with us. We strive every day to keep our best guests (like you) happy. So thank you from the entire family of Lark Hotels, AWOL, Blind Tiger, and Bluebird Hotels. We can't wait to see you again. Until then, safe travels!
by A verified traveler
Posted 20 Sep 2024
I loved the Inn and will definitely come back!
Comment from Hotel Management
30 Sep 2024 by MS, Hotel Management
Hi Barbara,We so appreciate you sharing your experience with us. We strive every day to keep our best guests (like you) happy. So thank you from the entire family of Lark Hotels, AWOL, Blind Tiger, and Bluebird Hotels. We can't wait to see you again. Until then, safe travels!
