Ratings based on 986 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Great
Comment from Hotel Management
19 Nov 2024 by Guest Relation Management, Hotel Management
Hi Tyron,Thank you so much for sharing your experience! We're delighted to hear that you had a great stay. It’s always our goal to provide a comfortable and welcoming environment for our guests, and we’re thrilled we could meet your expectations. We look forward to welcoming you back in the future for another relaxing stay.
by A verified traveler
Posted 18 Nov 2024
Great
Comment from Hotel Management
19 Nov 2024 by Guest Relation Management, Hotel Management
Hi Tyron,Thank you for sharing your feedback! We're so happy to hear that you had a great stay. It’s always wonderful to know that our guests had a positive experience. We strive to create a welcoming and comfortable environment for all of our guests, and we're glad to see it made a difference during your visit. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Relation Management, Hotel Management
Hi Valerie,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Guest Relation Management, Hotel Management
Hi Lucy,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
by A verified traveler
Posted 7 Nov 2024
Ok
Comment from Hotel Management
8 Nov 2024 by Guest Relation Management, Hotel Management
Hi Thomas,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 27 Oct 2024
While the Clerk was friendly and helpful, the conditions of the hotel can only be labeled as deplorable. I booked this hotel to stay at while my Fiancé and I celebrated his birthday at the Michigan game. After checking other hotels in the area I settled on this one and selected the suite option with a Jacuzzi which was supposed to be a nice surprise. Upon arrival at the hotel everything seemed fine, the clerk was friendly and helpful and I had high expectations for our room. Once we opened the door everything looked fine, we sat our luggage down and began to actually look around we noticed that things were less than satisfactory. After a long drive to the hotel I needed to use the restroom only to be met with urine already in the toilet, mysterious brown stains behind the restroom door and brown markings on the towel that lined the edge of the tub. After promptly exiting the restroom I noticed that the wall along the sink was covered in pink toothpaste residue, there were stains and white marks on various mirrors, hair on the towels next to the sink, hair and what appeared to be dirt inside of the Jacuzzi and the jets and dirty drawers in the dressers. I decided to photograph these things and asked the clerk for different accommodations, he was very pleasant and helped us look at a new room. Unfortunately, the second room we looked at was also unclean. I have further complaints but have run out of characters, which ironically describes my experience.
Comment from Hotel Management
29 Oct 2024 by Guest Relation Management, Hotel Management
Hi Isabel,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Christopher,We are stoked to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another exceptional stay!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Guest Relation Management, Hotel Management
Hi Alexis,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
by A verified traveler
Posted 14 Oct 2024
The pool was not open. And when we was checking out waiting for the show to take us to the airport, there was a young lady sitting at the breakfast area that was a prostitute that was trying to get my husband to solicite . I don’t know if she works at the hotel or she had a room, but it was very inappropriate and I was very upset
Comment from Hotel Management
15 Oct 2024 by Guest Relation Management, Hotel Management
Hi Essence,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Guest Relation Management, Hotel Management
Hi Penni,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
