Ratings based on 272 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bogota
Posted 9 Dec 2024
Very nice place to rest and enjoy sea and pool with the family. The amenities part for kids and teenagers is not in the best condition.
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 28 Oct 2024
Hotel staff service is terrible. The pool needs maintenance as the tiles at the bottom are starting to get off the surface, people are complaining of their food orders they never received. No water bottle in room and when I called 3 times they said they will bring it right away and never received it ! All hotels give complimentary water bottles . Long beach quality of service and even the food have gone down a lot. Will not go back !
Comment from Hotel Management
4 Nov 2024 by Christian Jaquier, Hotel Management
Dear Guest,I wish to express my sincere thanks for taking the time to share your feedback.I regret to take note that some details kept you from enjoying your stay at Long Beach Mauritius. Please rest assured that I have immediately reviewed these points with the departments concerned. We highly value our guests’ feedback, as this is what supports us in our efforts of improving the level of service and standards. I sincerely hope to welcome you back amongst whereby we shall have the opportunity to prove that the experiences you lived is not the level of service we provide to our valued guests. Sincere regards, Christian Jaquier
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Christian Jaquier, Hotel Management
Dear Guest,Thank you for your rating. We are happy to learn that your stay were up to your expectation. We look forward to welcome you back soon.Sincerely,Christian Jaquier
by A verified traveler from Caterham
Posted 16 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Christian Jaquier, Hotel Management
Dear Guest,Thank you for your rating. We are happy to learn that your stay were up to your expectation. We look forward to welcome you back soon.Sincerely,Christian Jaquier
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Christian Jaquier, Hotel Management
Dear Guest,Thank you for staying with us and for sharing a review.I look forward to the pleasure of welcoming you back again to our shores for another pleasurable experience. Sincerely Always, Christian Jaquier
by A verified traveler from north miami beach
Posted 26 Jul 2024
Comment from Hotel Management
21 Aug 2024 by Christian Jaquier, Hotel Management
Dear Guest,Thank you for your comment and rating.We look forward to welcome you back soon for another pleasurable moment.Sincerely,Christian Jaquier
by A verified traveler from north miami beach
Posted 24 Jul 2024
Great value. Amazing service. Recommended
Comment from Hotel Management
21 Aug 2024 by Christian Jaquier, Hotel Management
Dear Guest,Thank you for your comment and rating.We look forward to welcome you back soon for another pleasurable moment.Sincerely,Christian Jaquier
by A verified traveler from Corby
Posted 9 Jun 2024
Fantastic staff!
Comment from Hotel Management
28 Jun 2024 by Christian Jaquier, Hotel Management
Dear Guest,Thank you for your feedback following your recent stay with us.I am glad to read your comment about my team and cannot thank you enough for showing to the world the best place to be in Mauritius. At Long Beach, caring for our guest is something that everyone in the resort pay much importance, from management to the rest of the team and I am happy that you appreciated the same.We all look forward to host you again in our little Paradise.Sincerely yours,Chrisitian Jaquier
by A verified traveler from Guildford
Posted 9 Nov 2023
Good hotel and spa facilities. Food was excellent in the restaurants. We were half board and think All Inclusive would not be worth the extra money.
Difficult to book excursions though the hotel. You needed to book with travel reps that turned up between 10/12 each day (not Sundays). No help from hotel guest services or concierge.
Book a table was difficult, you needed to book at least two 2 days in advance. Limited covers per night at all restaurants other than the buffett.
Nice that the pool was also right near the beach. Good activities by the beach. Arranged outside of hotel scope.
Hear for a fly and flop. Unlikely to visit again, but overall a good holiday.
Comment from Hotel Management
17 Nov 2023 by Christian Jaquier, Hotel Management
Dear Guest,Thank you for having chosen our resort as your holiday escape.It gives immense pleasure in knowing that your appreciated the resort despite some glitches as highlighted above.However, we would like to extend our profuse apologies for all the shortcomings that lacked behind in making your holiday a perfect one.We cannot thank you enough for being our ambassador and sincerely hope that you will give us the opportunity to welcome you back to our sores for another warm experience.Best regards.Christian Jaquier
