Ratings based on 358 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Dec 2024 by Teeshan Gutty , Hotel Management
Dear David, First and foremost , please accept our sincere gratitude for taking the time to rate us on Hotels. Com following your stay with us. We gather from this rating that you have spent an excellent holiday and we look forward for the pleasure of welcoming you soon Yours Sincerely Teeshan Gutty General Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Teeshan , Hotel Management
Dear Guest, We would like to thank you for taking the time to rate us on Expedia following your visit with us. We gather from this rating that you have spent a wonderful time with us and we look forward for the pleasure of welcoming you soon on our shores Yours faithfullyTeeshan Gutty General Manager
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Teeshan , Hotel Management
Dear Guest, We would like to thank you for taking the time to rate us on Expedia following your visit with us. We gather from this rating that you have spent a wonderful time with us and we look forward for the pleasure of welcoming you soon on our shores Yours faithfullyTeeshan Gutty General Manager
by A verified traveler
Posted 26 Aug 2024
Overall a fantastic stay for my 30th birthday! The staff are all so helpful and attentive.
What we loved: Staff gave me a birthday cake surprise at dinner - thank you so much Sayid. The house keeping also decorated my bed with a happy birthday message which was so lovely. Staff were also friendly, attentive that they made sure I was comfortable as I was also pregnant. The dolce vita restaurant was delicious - thanks Kenny for serving us! Our room was comfortable, spacious and very quiet so we couldn’t hear other guests. The food at the buffet was delicious and I liked the variety. You can book a taxi from the hotel. The beach is lovely and clean and on a hot day it’s beautiful to relax there. Lots of activities at the hotel and excursions from hotel available. I also used the spa facilities and enjoyed a massage and facial.
What could be improved: East of the island can be very windy and we went during the winter season and the pool was cold so maybe the hotel could add some heating to the pool. At breakfast first few days there was decafe coffee but then none so for pregnant guests etc. please ensure decafe tea and coffee is available. Also sometimes at breakfast had to wait a long time before you get tea or coffee served. At checkout the porter said it would be few mins to come get our bags from the room (we called at 11:45am) but only came after 1 hour to with the bags which was stressful as taxi to the airport was waiting so have separate checkout & checkin porter!
Comment from Hotel Management
1 Sep 2024 by Teeshan Gutty , Hotel Management
Dear Guest, We would like to thank you for taking the time to write your review on EXPEDIA following your stay with us. Words are not enough to express our sincere appreciation to list the touchpoints of your holiday and assure you of our high motivation to continue in this direction. We would also like to express our sincere appreciation for the special mention of the team who has been outstanding in providing you a great service during your stay. We will not miss to share your appreciations accordingly. We look forward for the pleasure of welcoming you soon on our shores Yours SincerelyTeeshan Gutty General Manager
by A verified traveler
Posted 29 May 2024
The staff were very approachable and friendly and the ambience was nice. However food wise, much improvement needed in terms of the variety and 4* standards.
Property is a bit dated. Ambre Suite could do with much improvement, there's big space but not smartly laid out out. Overall I would rate it 7/10.
Comment from Hotel Management
31 May 2024 by Teeshan Gutty , Hotel Management
Dear Guest , We would like to thank you for taking your valuable time to write your review on Expedia following your stay with us. Words are not enough to express our sincere appreciations for outlining the touchpoints of your holiday and assure you of our ongoing motivation to persevere in this direction. We acknowledge your constructive feedback in regards to the suite upgrade and please to inform you that we will address this recommendation. We look forward for the pleasure of welcoming you on our shores Yours Sincerely Teeshan Gutty General Manager
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Teeshan Gutty , Hotel Management
Dear Guest, We would like to thank you for taking the time to rate us on hotels.com following your stay with us. We gather from this rating a mixed feeling both good and below expectations. We apologies in this instance for any inconvenience that you might experience and look forward for the pleasure of welcoming you soon Yours Sincerely Teeshan Gutty General Manager
by A verified traveler
Posted 5 Dec 2023 on Wotif
The Ambre delivered on many fronts and its reputation lies very squarely on its staff. We had excellent service throughout our stay , lots of choice for meals, lots of sun beds (although there was the rush to secure them pretty early and then disappear off to other areas leaving a lack of the more popular ones)
The biggest bug bear for us was the smokers around the pool. There is a dedicated smoking area just outside reception but most smokers lit up at their sun beds....cigarettes, pipes and even little thin cigars. It spoiled the holiday for us...we just couldnt get away from the smoke.
The hotel (while well run and with the beautiful hard working anazing people) was not luxury...it was old and tired in many places..we changed rooms on rhe 1st day due to issues.
I tripped outside the gym and fell cutting my knee which was caused by an uneven raised flagstone.
We loved the view and the weather even the rain....but it wasnt quite as amazing as it looks on photos and videos we saw before we came.
Many thank to the staff. They really are amazing.
Comment from Hotel Management
10 Dec 2023 by Teeshan Gutty , Hotel Management
Dear Guest , First and foremost we would like to thank you for taking the time to write such a beautiful review of your holiday on Expedia following your visit with us. We hope you are better and wish you a quick recovery. We are thrilled to read the beautiful expression of our team who work hard and passionately to deliver great hospitality to our patrons. Smoking is permissible in open areas and whilst we improvise on having more litter we encourage our guest to use so. We have address a TLC program to start soon for our common areas. We look forward for the pleasure of welcoming you soon on our shores Yours Sincerely Teeshan Gutty Resort Manager
by A verified traveler
Posted 2 Dec 2023 on Hotels
Comment from Hotel Management
10 Dec 2023 by Teeshan Gutty , Hotel Management
Dear Guest We would like to thank you for taking the time to rate us your stay on Expedia. We gather a neutral feedback from this rating and would be most grateful if you can inbox us on info@ambremauritius.com to know further we can improve even betterBest regards Teeshan Gutty Resort Manager
by A verified traveler
Posted 11 Sep 2023
The service was horrible right from the start. We even asked to talk to the manager, but the only justification I understood was that all this was happening because we booked through a third party and not direct with the hotel.
Comment from Hotel Management
15 Sep 2023 by Teeshan Gutty , Hotel Management
Dear Guest , First and foremost , we would to convey our sincere apology in regards to the experience shared on Expedia following you stay with us. We regret to read that the assistance provided to you throughout your stay has been unsatisfactory still from your end despite our management team met with you in person at least on 5 occasions. On a firm opinion, we thought that you have enjoyed your holiday in the sum however sad to read on the reviews that it was not the case. We will work even harder to meet our guests expectations as we always aim. You may rest assure that the services is not different irrespective of the channel you book your holiday. Despite all your request whom we fulfilled at all level raised to our attention was solved promptly. Our reputation was build under a solid foundation of making the guest experience as our primary values and we will not stop in persevering in this journey. Once again we reiterate our sincere apology and hope we have been able to clarify on the points mentions. Yours Sincerely Teeshan Gutty Resort Manager
by A verified traveler
Posted 8 Sep 2023
Absolutely amazing stay .
The suite was amazing with 2 larges rooms and 1 large bathroom and 1 shower room which was great as we could stay all together mother Dad and 20 years old son . The restaurants are absolutely great and staff look after you in good manners . Food is fresh. I must say they have the best fruits to offer on daily basics. Mauritius food is the best and I will recommamd anyone to try . A special thank you to all the staff for making our stay memorable. Thank you Veema Hotess & Ravi's from Indigo - Thank you Annick from Italian Restaurant - Thank you Shahil the beach boy bringing our drinks and Thank you Dheerej who helped me to book the beach restaurant when it was fully booked. We loved it so much we are planning to review our wedding vase in Mauritius for 2026 .
Comment from Hotel Management
10 Sep 2023 by Teeshan Gutty , Hotel Management
Dear Guest , We would like to thank you for taking your valuable to write your experience on expedia following your stay with us. We are so happy to read in details on the areas that has been the touchpoints and highlights of your holiday. We are so happy that our service has been exceptional for your perception. We look forward for the pleasure of welcoming you soon on your forthcoming visit to the beautiful island of Mauritius Yours Sincerely Teeshan Gutty Resort Manager
