Ratings based on 633 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from nathrop
Posted 27 Oct 2024
Room furniture is dated. Worst was the fact that a ton of bus tour groups seem to always congregate here. They were loud and quite rude as if they owned the place. Breakfast was a circus with them and not a fun circus. LOUD! And lines everywhere to get breakfast. Thank god they left! Would never stay in AZZ again due to bus tour crowd.
Comment from Hotel Management
28 Oct 2024 by Dpto. Recepción AZZ Mérida Medea., Hotel Management
Dear James,We are really sorry to hear that you did not enjoy your stay with us. Sometimes there are groups arriving to the hotel, and we feel sorry for the inconveniences you found with regards the furniture in our Superior room. We take note of your comments to keep improving and we do hope you give us a second chance in future. Kindest regards.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Dpto. Recepción AZZ Mérida Medea., Hotel Management
Gracias por su puntuación,Un saludo
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Dpto. Recepción AZZ Mérida Medea., Hotel Management
Gracias por su alta puntuación, Jose. Esperamos verles de nuevo. Saludos
by A verified traveler
Posted 23 Aug 2024
This hotel has so many positives,pool is ausome .. rooms are spacious and have great balconies and close to restaurants and have parking on site
Comment from Hotel Management
24 Aug 2024 by Natalia Ramírez - Dpto. Recepción AZZ Mérida Medea, Hotel Management
First of all, thank you for evaluating the services of AZZ Mérida Medea.We are delighted that your stay was satisfactory and we hope to see you again soon on your next visit to Mérida.All the best,Natalia Ramírez - AZZ Mérida Medea Reception Department.
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Dpto. Recepción AZZ Mérida Medea., Hotel Management
En primer lugar, gracias por valorar los servicios de AZZ Mérida Medea. Estamos encantados de que su estancia haya sido satisfactoria y esperamos poder volver a verle pronto en su próxima visita a Mérida.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Dpto. Recepción AZZ Mérida Medea., Hotel Management
En primer lugar, gracias por valorar los servicios de AZZ Mérida Medea. Estamos encantados de que su estancia haya sido satisfactoria y esperamos poder volver a verle pronto en su próxima visita a Mérida.
by A verified traveler
Good enough but needs updating to smart tech
Posted 10 Jul 2024 on HotelsHotel was clean and check in was quick. Reception staff were friendly the only thing rooms even though nice and big and comfy it lacks smart features such as usb charging parts and smart TVs and tea and coffee making facilities in the rooms other than that hotel is good for a night or two stay
Comment from Hotel Management
25 Jul 2024 by Cristina Sánchez- Reception Department AZZ Mérida , Hotel Management
First of all, thank you for rating the services of AZZ Mérida Medea.We would like to thank you for taking the time to send us your comments, as they are very important to us as they help us achieve our main objective: the continuous improvement of the quality of our services and facilities.Best regards,
by A verified traveler
Posted 17 Jun 2024
No es un sitio para repetir. Las habitaciones y baños ya tienen sus años y el desayuno no vale la pena.
Comment from Hotel Management
18 Jun 2024 by Natalia Ramírez - Dpto. Recepción AZZ Mérida Medea, Hotel Management
Buenos días,En primer lugar, gracias por valorar los servicios del AZZ Mérida Medea.Lamentamos que no haya sido satisfactoria su estancia y tomamos notas de sus apreciaciones para seguir mejorando, ya que para nosotros la satisfacción de nuestros clientes, es lo más importante.Un saludo,Natalia Ramírez - Dpto. Recepción AZZ Mérida Medea.
by A verified traveler
Posted 20 May 2024
Parking space deliberately blocked to force use of paid parking.
Comment from Hotel Management
20 May 2024 by Miguel Vilar, Hotel Management
First of all, thank you for rating the services at AZZ Mérida Medea.We regret that you have not found a parking space, where it is an area with easy parking and on the contrary, we have parking spaces for a cost of 10 per day.All the best,Miguel Vilar – Guest relations AZZ Mérida Medea.
by A verified traveler
Posted 4 May 2024
Looking for a place close to the action with parking. The breakfast was good and everything was clean.
Comment from Hotel Management
6 May 2024 by Miguel Vilar, Hotel Management
First of all, thank you for evaluating the services of AZZ Mérida Medea.We are delighted that your stay was satisfactory and we hope to see you again soon at our facilities.All the best,Miguel Vilar – Guest relations AZZ Mérida Medea.
