Ratings based on 744 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
It had an amazing view
Comment from Hotel Management
27 Nov 2024 by Cindy, Hotel Management
Hi Shaun!Thank you so much for teh positive review from your stay. I hope you join us again in the future.Thank you,Cindy BigsbyDirector of Reservations
by A verified traveler
Posted 13 Nov 2024
near bellaire, hotel offers shuttle to and from downtown every 10 minutes. good restaurants, brewery and distillery in town. indoor and outdoor pools and ski slopes make the location ideal for all seasons
Comment from Hotel Management
14 Nov 2024 by Cindy, Hotel Management
Thank you John for a positive review. I hope you come see us again soon.Thank you,Cindy BigsbyDirector of Reservations
by A verified traveler
Posted 5 Nov 2024
There aren’t enough places to get food…
No breakfast, just coffee’s station,Starbucks ..
Comment from Hotel Management
5 Nov 2024 by Cindy, Hotel Management
Hello Anais!I am sorry our coffee shop was a dissapointment. I hope you do visit us again in the future and if you do please know that our coffee shop does serve an assortment of breakfast items. Thank you for being honest and giving us a nice score in spite of your experience with our Proudly Serviing Starbucks.Thank you,Cindy BigsbyDirector of Reservations
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Cindy, Hotel Management
Thank you Gary for the positive review. I am glad you enjoyed your stay with us. Hopefully you will choose Shanty Creek Resorts in the future.Cindy BigsbyDirector of Reservations
by A verified traveler from Gary
Posted 30 Oct 2024
It was very beautiful and nice and quite the lake view from the balcony was breath taking. We will be back again
Comment from Hotel Management
30 Oct 2024 by Cindy, Hotel Management
Hi Angela, I am so happy to hear you enjoyed your time with us. Thank you for a postivie review. We will be happy to see you book again.Thank you,Cindy BigsbyDirector of Reservations
by A verified traveler
Posted 28 Oct 2024
The only thing I could say, is that they need updated for the price. But it was a great stay!
Comment from Hotel Management
28 Oct 2024 by Cindy, Hotel Management
Thank you Melissa for the positive review. I hope you can join us again in the future!Cindy BigsbyDirector of Reservations
by A verified traveler
Posted 23 Oct 2024
The room was so outdated and in poor condition that I was very surprised by. Nice location but just needs to escape from the 1970’s.
Comment from Hotel Management
24 Oct 2024 by Cindy, Hotel Management
Hello Dale!I am sorry you were dissapointed with your room. I will follow up with our facilities care team to see what can be done to improve the condition of the room.Thank you,Cindy BigsbyDirector of Reservations
by A verified traveler
Posted 21 Oct 2024
The room was quality was poor with a damaged front door and a broken lock on the patio door. The room looked and smelled outdated. The shower drained so slow. We had to shower extremely fast to not stand in the 3-4 inches of water. We let the front desk know, but nothing came of it. The whole stay, there were dirty glasses sitting on the hallway floor outside of what I would assume was a utility closet.
The Lakeview Restaurant seems like it’d be a fine dining experience, but it is not at all. The table we were sat at had fries and mustard stains on the floor.
The food that was being brought out to tables looked cold. The cocktails were great, but the menu was not very appealing. My wife and I decided to just finish our drinks and drive 40 minutes to Grand Traverse Resort and dine at Aerie, which was an actual high end restaurant. (Worth the drive)
The best thing about this place is the golf courses. Best of all, they’re public, so I’d recommend staying somewhere nicer for what you would spend to stay here and book some tee times.
Comment from Hotel Management
24 Oct 2024 by Cindy, Hotel Management
Good Morning Jesseth,I am sorry to hear that your stay was disappointing. I had a hard time finding your reservation so I could follow through on the maintenance issues you sighted. Is it possible that you booked with a different name on the reservation? We are always looking to make improvments, so I will pass on your feedback to our Director of Food & Beverage regarding your experience. Any additional information you can share would be greatly appreciated.Thank you,Cindy BigsbyDirector of Reservations
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Cindy, Hotel Management
Thank you Anthony for a positive review score. Please come visit us again soon!Thank you,Cindy Director of Reservations
by A verified traveler
Posted 13 Oct 2024
Bre was the nicest server ever!
Comment from Hotel Management
14 Oct 2024 by Cindy, Hotel Management
Thank you Jeff for the postivie rating on your stay. I hope we can host you for a stay in the future.Thank you,Cindy BigsbyDirector of Reservations
